All the service people at Tri-State are very helpful and
knowledgeable. The service was fast and completed as promised.
knowledgeable. The service was fast and completed as promised.
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by rwalty
Verified Customer
Verified Customer
Service Price Transparency
Aug 28, 2024 -
Tri State Nissan responded
Thank you so much for your fantastic review! We're delighted to hear that our team at Tri-State Nissan was helpful and knowledgeable, and that your service was completed as promised. Your satisfaction is our top priority, and it’s wonderful to know that we met your expectations. We appreciate your kind words and thank you again for choosing us. If you need any further assistance, please don't hesitate to reach out. We're here to help!
I had a very good experience with the service staff at
Tri State Nissan. What I wasn't happy about was the fact that we're now being charged 3% to use a credit card. My repairs were over $1200 so it add
Tri State Nissan. What I wasn't happy about was the fact that we're now being charged 3% to use a credit card. My repairs were over $1200 so it added a substantial amount to the bill. After all the money I have spent at Tri State in the last 8 years, including buying my Nissan there, I would think I wouldn't be charged to use a credit card for a major service bill.
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by SLH
Verified Customer
Verified Customer
Service Price Transparency
Aug 23, 2024 -
Tri State Nissan responded
Thank you for your feedback. We're delighted to hear that you had a positive experience with our service staff at Tri-State Nissan. However, we're sorry to learn about your frustration with the 3% credit card fee.
We understand how unexpected fees can impact your overall experience, especially with a significant service bill. Your loyalty over the past 8 years is truly valued, and we’re genuinely sorry for any inconvenience this may have caused. We’ll be sure to pass your feedback along to our management team for review.
If you have any further concerns or if there's anything else we can do to assist you, please don’t hesitate to reach out. Thank you again for bringing this to our attention, and we appreciate your continued support.
Great customer service.
Would have liked more status updates if service wasn’t done as specified. Also a reminder on cc fees. 6k bill is $300 of charges. Not acceptable for
Would have liked more status updates if service wasn’t done as specified. Also a reminder on cc fees. 6k bill is $300 of charges. Not acceptable for my wallet.
Engine light is still on too. Second diagnostic I’ve paid for. ??
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by ANG.MAC1
Verified Customer
Verified Customer
Service Price Transparency
Aug 14, 2024 -
Tri State Nissan responded
Thank you for the awesome review!! I'm glad you enjoyed our customer service! But we'll try to work on better transparency. Thank you for your valuable feedback, and we will do our best to improve if you ever return!
Skylar Warner is a 5 star+ I like the way she explained
everything to me.
everything to me.
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by MRBROWN245
Verified Customer
Verified Customer
Service Price Transparency
Aug 08, 2024 -
Tri State Nissan responded
Thanks for the wonderful five-star review!! Tri-State Nissan is a 5 star + only store, and I'm thrilled that Skyler made everything great for you! She's a 5+ rock star, and if you ever need another checkup, you know who to call!
Efficient service.
Complete oil change and tire rotation on an hour. It’s worth my hour drive to get there.
Complete oil change and tire rotation on an hour. It’s worth my hour drive to get there.
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by amgutteridge
Verified Customer
Verified Customer
Service Price Transparency
Jul 01, 2024 -
Tri State Nissan responded
Thank you for the awesome review! I'm so glad that everything was worth your drive! If you ever come back, we'll make sure each drive is more worth it than the one before. Have a great day!
The service department is amazing.
They are the reason I am a longtime repeat customer.
They are the reason I am a longtime repeat customer.
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by TAMARASTANSBERRY
Verified Customer
Verified Customer
Service Price Transparency
Jun 05, 2024 -
Tri State Nissan responded
Thank you for your awesome review! I'm so excited that everything went smoothly for you! I'm looking forward to the repeat visits up ahead! Have a marvelous day!
I took car in for 5k service.
The service was performed quickly snd the service advisor was very professional in the recommendations he made. Could not get them done this time b
The service was performed quickly snd the service advisor was very professional in the recommendations he made. Could not get them done this time but next time I will get them done. A very pleasurable and timely experience.
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by bjshuman33
Verified Customer
Verified Customer
Service Price Transparency
May 07, 2024 -
Tri State Nissan responded
Thank you for sharing your experience, bjshuman33! It's great to hear that your 5k service was performed quickly and that you had a professional interaction with the service advisor. Planning for future maintenance is always a good idea, and it's wonderful that you found the experience both pleasurable and timely. If you have any further questions or need assistance in the future, don't hesitate to reach out.
The people in the Service Center were kind and very
professional. Enjoyed coffee while waiting for my car.
professional. Enjoyed coffee while waiting for my car.
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by jasjptr
Verified Customer
Verified Customer
Service Price Transparency
Apr 29, 2024 -
Tri State Nissan responded
Thanks, Sounds like they treated you like royalty! Who knew getting your car serviced could feel like a spa day? Keep enjoying that top-notch treatment!
I have always revered Tri State Nissanbut it's the
continued lack to work within the owners care that drags them down. Previous inspection Iasked that when removing the inspection sticker clean the gl
continued lack to work within the owners care that drags them down. Previous inspection Iasked that when removing the inspection sticker clean the glass. This to me is an obvious action. Now I again have a distracting blob on the windshield. So either Martin did not convey what I requested or Alan choice to ignore me.
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by aqst2010
Verified Customer
Verified Customer
Service Price Transparency
Mar 25, 2024 -
Tri State Nissan responded
We appreciate your feedback and apologize for the oversight with your inspection. Rest assured, we take your concerns seriously and will address them with our team to ensure a smoother experience in the future. Please feel free to reach out directly if you have any further questions or concerns. We value your business and hope to make things right.
Tri state nissan help me out whin wife was in a bad
accident did not up carge on car, whin other dealers ship,s was I've got 5 car,s there always was a good experience
accident did not up carge on car, whin other dealers ship,s was I've got 5 car,s there always was a good experience
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by Mark
Mar 25, 2024 -
Tri State Nissan responded
Thank you for sharing your experience with us, Mark! We're glad we could assist you during a difficult time and provide the support you needed. Our team is always here to help, and we appreciate your loyalty and trust in us. If there's anything else we can do for you, please don't hesitate to reach out.