Josh Smith

I bought a new WRX at this dealership in 2021 and have had absolutely dreadful experiences ever since. I feel compelled to share my story to save potential customers from making the same mistake I did. had absolutely dreadful experiences ever since. I feel compelled to share my story to save potential customers from making the same mistake I did. First and foremost, they advertise services like tire rotation, but they don't actually perform them. I brought my car in for a routine service and specifically requested a tire rotation. To my dismay, when I inspected my vehicle after leaving the dealership, it was evident that the tires had not been rotated. This has happened on two separate occasions. This level of negligence is inexcusable. To make matters worse, when I went in to get a tire patched I noticed that my rim was scratched after the service. It's evident that the dealership's employees lack the necessary care and attention to detail when handling customers' vehicles. They clearly have no respect for your property. Moreover, the customer service was abysmal. When I approached the staff to address these issues, they were dismissive, unapologetic and even accused me of saying their employees couldn’t do anything right because they were “gay.” When I asked for the phone recordings where I was accused of saying such things, they couldn’t provide them. I was later contacted by the GM who informed me that the recordings were reviewed and I had been mixed up with another customer. When I notified them of my scratched rim they assured me it would be resolved. After a lengthy process, I finally got my car back and soon realized that their resolve to this issue was to buff off the gloss finish of the rim entirely. Based off of my experience I would strongly advise anyone looking for a reputable dealership to steer clear of this place. They have not delivered on their promises, and their lack of professionalism and care for customers' vehicles is simply unacceptable. There are plenty of other reputable dealerships in the area that value their customers and take pride in their work, so do yourself a favor and avoid this one at all costs. Your car and your peace of mind deserve better. More

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CMA Valley Subaru is a superb dealership—both sales and service! Scheduling a service appointment is quick and easy! Frank Smith was most helpful as I was replacing a Subaru with accident damage..He readil service! Scheduling a service appointment is quick and easy! Frank Smith was most helpful as I was replacing a Subaru with accident damage..He readily explained the new vehicle updates. When I picked up the car, he made sure it was registered in the MySubaru app. Then, he scheduled an appointment with the IT representative to review questions related to the 2023 Outback’s technology. CMA Valley Subaru is genuinely concerned about the customer; its expert sales and service are a win-win for both the dealership and the customers!! Thank you taking such great care of me, Jane More

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Frank Smith was outstanding dealing with us on our second Subaru from Valley Subaru. Our service continues to be excellent - the best from any dealer anywhere. Subaru from Valley Subaru. Our service continues to be excellent - the best from any dealer anywhere. More

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I’ve had awesome experiences with each vehicle bought from Valley! Frank has sold me 4 vehicles and he is a great friend and wonderful salesman to work with. The entire staff at Valley is courteous and from Valley! Frank has sold me 4 vehicles and he is a great friend and wonderful salesman to work with. The entire staff at Valley is courteous and friendly each time you visit the dealership! More

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I purchased a 2016 Subaru Outback and it was a delight working with all the employees from Valley Subaru especially my salesman Joshua Smith #carkeymonster. Highly recommend. working with all the employees from Valley Subaru especially my salesman Joshua Smith #carkeymonster. Highly recommend. More

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Great People to deal with Frank Smith did a great Job🤗🤗I have deal with Frank for many yrs he is the Best🌺and Love my truck Job🤗🤗I have deal with Frank for many yrs he is the Best🌺and Love my truck More

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The wife purchased her first Subie from then Harners. We continued our journey with Staunton Subaru. We now appreciate Valley Subaru. Frank Smith has been there through the evolution providing oustanding se continued our journey with Staunton Subaru. We now appreciate Valley Subaru. Frank Smith has been there through the evolution providing oustanding service. He is the epitomy of professionalism. Charles Camp has gone from sales to providing outstanding leadership. And in an age of "mega" institutions, CMA's Valley Subaru goes the extra mile in genuinely providing that hometown experience! More

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Excellent Experience We recently purchased a 2020 Subaru Forester. This is our family's third Subaru, and our third purchase from Valley Subaru. We are still driving our We recently purchased a 2020 Subaru Forester. This is our family's third Subaru, and our third purchase from Valley Subaru. We are still driving our 2010 Forester with 200,000 miles on it. It has been everywhere! Our son is still driving a 2007 Forester with 195,000 miles! We always leave Valley Subaru feeling confident that we have purchased a dependable vehicle. We also know that we have paid a fair price. We appreciate their friendly, knowledgeable, and patient sales team. Thank you, Valley Subaru! We love our new Forester and we are looking forward to many traveling adventures! More

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So far very pleased. Anxious for class that will teach us how to operate all the options. Thank you. Whole procedure went well. Very patient with our questions. Again thank you. us how to operate all the options. Thank you. Whole procedure went well. Very patient with our questions. Again thank you. More

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A Breath of Fresh Air. After being treated like my business wasn't worth their time by the Dealer in Charlottesville, a friend reccomended I talk to Valley Subaru. I called After being treated like my business wasn't worth their time by the Dealer in Charlottesville, a friend reccomended I talk to Valley Subaru. I called them & WOW. They treated me like an old friend. not only did they go above & beyond finding me the color & feature choice I wanted, but they had the best deal anywhere close to central Virginia. The day I picked up my Crosstrek I was treated like family by every last person I came across. They have earned my loyalty from here on. More

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