Josh Pippin

Worst experience ever. Spent $3000 to be lied to. First Josh Pippen lied to me about the warranty on the parts and service provided. Then they "helped me out" (their words) Spent $3000 to be lied to. First Josh Pippen lied to me about the warranty on the parts and service provided. Then they "helped me out" (their words) by letting buy another part. Worst of all, my truck is still not fixed and they wont warranty the work. Its been less than 4 months. All my time and money has been wasted. Also, the customer service has been the worst. No replies on text messages. 10 days to return a phone call. I thought we paid more at dealerships so we don't get taken advantage of by shady people. Not at Jim Norton. I have called Eric Cooper 3 times in the last 10 days. They are open 9 of those days. Just received my first call back. Seems like they don't care about anyone once they have your money. One more thing, twice someone there has broken parts on my truck and I was told it's my fault because my car wasn't new. Seriously. Once it was the door latch and they wouldn't even bring me my truck. I had to walk up the hill myself and discover the door wide open to the world. Make sure to read everything they give you to sign and initial. My fatal mistake. I mean it's definitely common sense and I messed that up. But when they lie to after specifically asking about said part I didn't really think twice. Hard lesson learned for sure. More

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The service has been very courteous and they also provided transportation to me as needed provided transportation to me as needed More

by THOBBS32 Verified Customer Verified Customer

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Josh Pippin always is a pleasure to work with. Being from out of town I never know when I may be coming to the area at a time when I’m do service work and Josh always helps get my vehicle in for s Being from out of town I never know when I may be coming to the area at a time when I’m do service work and Josh always helps get my vehicle in for service. More

by swbfireman Verified Customer Verified Customer

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Very trustworthy dealership that will not take advantage of you. This place is clean, very well organized and the staff are very friendly. I would definitely recommend. of you. This place is clean, very well organized and the staff are very friendly. I would definitely recommend. More

by CHARLES.GIBSON.JR Verified Customer Verified Customer

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Service department is easy to deal with & keeps you well informed on whats going on with your vehicle. informed on whats going on with your vehicle. More

by allenetchison Verified Customer Verified Customer

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Always on time, thorough, courteous, great communication and not always trying to sell me something I don't need. and not always trying to sell me something I don't need. More

by paul1049 Verified Customer Verified Customer

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In general I am extremely pleased at Jim Norton ‘s Dealership. In particular my long time selection of Josh Pippin as my primary Service Representative has been rewarding. Dealership. In particular my long time selection of Josh Pippin as my primary Service Representative has been rewarding. More

by jmabry50 Verified Customer Verified Customer

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I have only encountered 3 of the service department people along the way of owning a 4-Runner (three maintenance intervals under my belt as I near the 4th at 20k miles). The short of it is they take ti people along the way of owning a 4-Runner (three maintenance intervals under my belt as I near the 4th at 20k miles). The short of it is they take time to listen, communication of what is happening as they look over car is great, and you are in control of what they service today or defer until a future date. One thing to note is that I had a cabin filter suggested to replace at the 10k interval. I received the recommendation via text while waiting in the lobby. I approved and regretted it after checking out. My regret came when I took the time to ask how did that get to the point of needing replaced so early? It's important to know I drive only on city roads and my exposure to dust and other particles is limited to paved road driving, and not living or driving through active road construction zones either. The regret was when I was advised it was just a suggestion, not to the point of being needed. Not a failure on their part for a suggestion, I just advise that people having maintenance performed to educate yourselves on what you are reading via the text info, as there are degrees of need that go along with the service being mentioned. More

by Olympic12 Verified Customer Verified Customer

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Great job to my service team representing your company have a wonderful day and thanks again have a wonderful day and thanks again More

by kwfields12 Verified Customer Verified Customer

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I have been a Jim Norton customer for 10 years. Every experience has been excellent. I especially commend service adviser, Joey Ryan, for his clear explanation of all issues and his genuine conce Every experience has been excellent. I especially commend service adviser, Joey Ryan, for his clear explanation of all issues and his genuine concern for resolution of all problems. More

by jamesgarrett30 Verified Customer Verified Customer

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