Josh Parsons

I want to give a big shout out to Joshua Pearsons and Hunter Thomas Smith. I did not have a great interaction with the manager LJ (the only reason that toyota gets 4 stars instead of 5). That stopped ri Hunter Thomas Smith. I did not have a great interaction with the manager LJ (the only reason that toyota gets 4 stars instead of 5). That stopped right there though. When we bought our 2018 Ford escape we soon realized we had a problem, after talking to Mr Parsons it was taken care of. It did take a while but it was also during the the national cyber attack which affected the dealerships systems. We were given a rental car so it was no big deal. The day of getting the car back that evening my wife informed me about a squealing noise, over the weekend I was able to identify it as a grinding noise and that Monday I talked to Hunter who had me bring it into the dealership, listened to my problem, dealt with the problem, and returned the car back to me in a timely manner. LJ seemed to try and intimidate my wife and I and didn't seem friendly however, Mr. Parsons, and Mr Smith were more than professional and cordial and absolutely have gone above and beyond to ensure more than 5 star customer service. I do recommend anyone to Mr. Parsons and Mr Hunter smiths for any kind of service through hall toyota. Very big thank you to the both of them and the best of luck. More

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Great place for all round service and sales. The entire staff are very friendly and competent. The entire staff are very friendly and competent. More

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I recently lost my previous highlander to storm damage. Rachel worked hard, and made the process of getting a new highlander easy. This now makes 3 Toyotas purchased here. damage. Rachel worked hard, and made the process of getting a new highlander easy. This now makes 3 Toyotas purchased here. More

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We were on vacation 7 hours from home. Josh and Brittany went above and beyond to get our vehicle in and help us get a tire replacement so we could be on our way home. Josh and Brittany went above and beyond to get our vehicle in and help us get a tire replacement so we could be on our way home. More

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Everyone was so patient and was willing to work with me! Cameron is has great customer service! Cameron is has great customer service! More

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I had a wonderful experience. Stefanie was very knowledgeable about the 4 runner. Thank you. Stefanie was very knowledgeable about the 4 runner. Thank you. More

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I have been coming to this dealership since 2014 when I bought my 2014 Camery. Great service bought my 2014 Camery. Great service More

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I have been coming to this Toyota dealership for five years now. At first when it was not Hall but another named dealerships I first met Josh. I had some difficulty with another service writer and Josh w years now. At first when it was not Hall but another named dealerships I first met Josh. I had some difficulty with another service writer and Josh was brought in to clean up the mess. I must say Josh was a true blessing. He was able to fix what the first writer did and put my mind at ease that my vehicle was in great hands. He was my writer for many years until his recent promotion to Service Manager but he still checks on me when I am in and ensures I am taken care of by his team. Danielle one of the newer writers is a fantastic and amazing addition. I went in and she knew exactly how I liked things and took care of me and my service needs 100%. 10/10 I highly recommend getting your vehicle serviced here and I highly recommend purchasing a car from here. Kris the GM is spectacular! Parts department was on top of making sure the back end of the house had exactly what was needed for my maintenance and recall. Ricky the new parts manager was very attentive as well as insuring my vehicle had the parts needed and was safe. Chrystal was simply awesome to chat with and make a long wait go by faster. The new hire Susan was fun to chat with and she also made the wait shorter. Overall shout out to Josh and his service team, Ricky and his parts team, to the guys in the back too Kris and the entire Toyota team thank you for making this a pleasant experience. Keep up the great work. Returning customer for sure. More

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Hi Kris, this is Mary Bechstein. I was in there yesterday to have my car serviced Jan. 15th, and it was so great to see that Josh is still head of the Service Department. He definitely cares about the custom to have my car serviced Jan. 15th, and it was so great to see that Josh is still head of the Service Department. He definitely cares about the customers!!! He always lets his customers know how important they are to Hall Toyota. He is so friendly, knowledgeable, and best customer service I have ever seen at any business ever! I have bought all my cars there, and one main reason is Josh!!! He has really made a huge difference in the Service Department. I sure hope he gets credit for the great work he has done to turn the department around for the better. The sales department could use a Manager like him because the difference he has made in Service is apparent to all the customers I have talk to! I want you to know Hall Toyota will continue to grow, and be great with Josh there. I also thank you for your hard work, and great customer Service you have given to me !! Keep up the great work for Hall Toyota. Mary Bechstein More

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Neither Brad or the dealership wasted my time. They knew where I was coming from and how really disappointed with truecar dot com. Also how true catches bypassed a dealership I wanted a quote from. I choose where I was coming from and how really disappointed with truecar dot com. Also how true catches bypassed a dealership I wanted a quote from. I choose where I spend not them Great job Hall More

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