Josh Hoke

Laird Noller Hyundai responded

Thank you for sharing your experience with us. We apologize for any frustration caused by the mileage disclosure timing and appreciate your patience throughout the process. We're glad we could offer the complimentary oil changes as a way to make things right. We understand how important warranty coverage is, and while we couldn't match the other dealer's offer this time, we hope to have the opportunity to better meet your needs in the future. Thanks again for your feedback and for considering us!

Laird Noller Hyundai responded

Thank you for your feedback! We’re glad to hear our team was able to diagnose the issue quickly and get your car ready on time. We appreciate your business and look forward to serving you again in the future.

Laird Noller Hyundai responded

Thank you for being a loyal customer over the past 30+ years — we truly appreciate your continued support and trust in Laird Noller. We're glad to hear that most of your interactions were positive and that you’ve had good experiences with our service department. That said, we’re sorry to hear you were frustrated by the financing process and the additional fee. We understand how unexpected charges and financing requirements can create confusion and frustration, especially for longtime customers like yourself. We’d welcome the chance to speak with you directly to clarify the fee and discuss your concerns about the loan terms. Please feel free to reach out to us at CustomerConcerns@lairdnoller.com so we can look into this further. Your feedback is important to us, and we want to ensure your future experiences reflect the level of transparency and service you deserve.

Laird Noller Hyundai responded

Thank you for the kind words! We're glad to hear our team took the time to explain everything clearly and that you were seen quickly — that’s exactly the experience we aim to provide. We appreciate your trust and look forward to helping you again whenever you need us!

Laird Noller Hyundai responded

Thank you for the great review! We're so glad Todd and Joshua were able to make the process smooth and worthwhile for you. It means a lot that you'd be willing to come back even from a distance—we truly appreciate your trust and look forward to seeing you again in the future!

Laird Noller Hyundai responded

Thank you for the kind words! We're so glad to hear that our team continues to provide friendly and helpful service. We appreciate your loyalty and look forward to assisting you whenever you need us!

Laird Noller Hyundai responded

Wow — thank you! That means the world to us. We’re honored to be part of your car-buying journey, and we’re always here when you need us.

Laird Noller Hyundai responded

Thank you so much for the great review! We’re glad to hear you were satisfied with the quality, timing, and pricing of our service. It means a lot to us to know we met your expectations, and we truly appreciate your support. We look forward to seeing you again whenever you need us!