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Josh Herington

Overview Reviews (154) Inventory (238)

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Josh Herington

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Josh Herington

Service Advisor

York Chrysler Dodge Jeep Ram of Plainfield

2695 E Main St
Plainfield, IN 46168

Currently a reformed Hoosier, I have been in many facets of the automotive industry for 12 years and counting! From operating a towing company, to managing an express lane and now as a full-time Service Advisor, I've experienced and overcome many obstacles that this industry has set in my path. This is my 5th year as a certified advisor with Chrysler and I look forward to many more years of growth within the automotive field!

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4.3

154 Reviews

Overview Reviews (154) Inventory (238)

Dealership Experience

1 yr, 10 mos

Industry Experience

13 yrs, 5 mos

Specialties & Trainings

Mopar Expert 2019

Top 3 - Nationwide Mopar Sales & Service 2019

4.3

154 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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154 Reviews of Josh Herington

November 09, 2024

Dealership Rating

Employee Rating

I just had my transmission module put in last month and now my transmission is not shifting as it was before I brought it to you now my transmission is not shifting as it was before I brought it to you More

by thomascolantonio2020

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

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Nov 14, 2024 -

York Chrysler Dodge Jeep Ram of Plainfield responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Josh Frick General Manager jfrick@yorkautomotive.com

November 01, 2024

Dealership Rating

Employee Rating

Found it to be very helpful and prompt in their care for my Ram 2500. They gave it a thorough inspection and recommended several items of concern which I dealt with so very professional my Ram 2500. They gave it a thorough inspection and recommended several items of concern which I dealt with so very professional More

by Dano

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Cathy Lammer, Josh Frick, Matt O'Brien, Jamie Freeman, Miguel Squadrito, Chris Potter, Ramses Margary, Brooke Higgins

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Nov 04, 2024 -

York Chrysler Dodge Jeep Ram of Plainfield responded

Dano, Thank you so much for your kind words, and for taking the time to leave us this wonderful service feedback! Jamie Freeman Service Manager

October 21, 2024

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Employee Rating

I have nothing good to say about my experience with the service department. Based on that I would not recommend this dealership.i have been lied to , led on, as well as tried to take advantage of me for ov service department. Based on that I would not recommend this dealership.i have been lied to , led on, as well as tried to take advantage of me for over $1000 due to their screw up. No communication at all. More

by SNELLY8801

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Cathy Lammer, Matt O'Brien, Brooke Higgins

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Oct 25, 2024 -

York Chrysler Dodge Jeep Ram of Plainfield responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Josh Frick General Manager jfrick@yorkautomotive.com

October 20, 2024

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Employee Rating

Not happy brought in for air bag recall and they busted my dash not right if they broke they should fix my dash not right if they broke they should fix More

by hunt1994

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

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Oct 23, 2024 -

York Chrysler Dodge Jeep Ram of Plainfield responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Josh Frick General Manager jfrick@yorkautomotive.com

October 19, 2024

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Employee Rating

Sent in for starting issue. No testing or anything, just assumed starter bad. I told them I had starter tested 2x amd was good. Ended up being just a fuse. Also had oil chan No testing or anything, just assumed starter bad. I told them I had starter tested 2x amd was good. Ended up being just a fuse. Also had oil change and they didn't top off my washer fluid as the low level light is still on the dash. They were able to get me in fast and I'm driving it though. More

by Triple_david_indy

Verified Customer

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Not sure i picked the right one. The service advisor was good and listened to all my concerns. I would say the tech needs to slow down and be more thorough.

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Oct 23, 2024 -

York Chrysler Dodge Jeep Ram of Plainfield responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Josh Frick General Manager jfrick@yorkautomotive.com

October 16, 2024

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Employee Rating

Did a good job with a heavy work load. . there were seven cars including mine for an oil change . there were seven cars including mine for an oil change More

by GILZOGBI

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Cathy Lammer, Josh Frick, Dylan Murphy, Matt O'Brien, Jamie Freeman, Miguel Squadrito, Chris Potter, Ramses Margary, Brooke Higgins

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Oct 17, 2024 -

York Chrysler Dodge Jeep Ram of Plainfield responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing York Chrysler Dodge Jeep Ram of Plainfield! Jamie Freeman Service Manager

October 15, 2024

Dealership Rating

Employee Rating

This last repair was awesome ! Great communication and execution. The service contact Josh is exceptional Great communication and execution. The service contact Josh is exceptional More

by DANN1

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Oct 16, 2024 -

York Chrysler Dodge Jeep Ram of Plainfield responded

Thanks for sharing about your experience with York Chrysler Dodge Jeep Ram of Plainfield. We appreciate your business and hope to see you again soon! Jamie Freeman Service Manager

October 11, 2024

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Employee Rating

Great service was provided for my car and family cars when I took them in. when I took them in. More

by KW

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Matt O'Brien

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Oct 12, 2024 -

York Chrysler Dodge Jeep Ram of Plainfield responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Matt met your expectations. Thank you again for choosing York Chrysler Dodge Jeep Ram of Plainfield. We look forward to having you as one of our valued customers for many more years to come! Jamie Freeman Service Manager

October 07, 2024

Dealership Rating

Employee Rating

Kept us informed of the process, and once the warranty work was sportive by corporate swiftly completed the work. During the process the team was exceedingly cordial when we had questions in person and on work was sportive by corporate swiftly completed the work. During the process the team was exceedingly cordial when we had questions in person and on the phone. More

by bdfiv

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Matt O'Brien, Miguel Squadrito, Brooke Higgins

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Oct 08, 2024 -

York Chrysler Dodge Jeep Ram of Plainfield responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Jamie Freeman Service Manager

October 04, 2024

Dealership Rating

Employee Rating

Did a nice job. Oil changed and new front window shield whispers. Thank you for doing a good job. Oil changed and new front window shield whispers. Thank you for doing a good job. More

by MADBALL0214

Verified Customer

Recommend Dealer

Yes

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Oct 06, 2024 -

York Chrysler Dodge Jeep Ram of Plainfield responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at York Chrysler Dodge Jeep Ram of Plainfield. Jamie Freeman Service Manager

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