Josh French
Josh French at Herb Chambers Hyundai of Auburn

Josh French

Service Advisor

Herb Chambers Hyundai of Auburn

735 Southbridge St, Rte. 12 & 20
Auburn, MA 01501

4.6
38 Reviews
4.6

38 Reviews

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38 Reviews of Josh French

November 27, 2024

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Employee Rating

The most efficient dealership I have ever been in. I wish every service experience was like this More

by sounstreem
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Recommend Dealer
Yes

Other Employees Tagged: Jeff Allen

Nov 28, 2024

Herb Chambers Hyundai of Auburn responded

Hi Soun! Thank you for leaving us this five-star review and the kind words about our service team at Herb Chambers Hyundai of Auburn! We'll see you next time!

November 23, 2024

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Everything. Starting from the phone call, most professional all the way through to following up on the phone call on what was wrong with my car fixing everythi More

by Jrmogle
Service Price Transparency
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Recommend Dealer
Yes
Nov 25, 2024

Herb Chambers Hyundai of Auburn responded

Jrmogle, we're delighted to hear about your positive experience with Herb Chambers Hyundai of Auburn! Our team is committed to providing professional service from start to finish. Thank you for sharing your feedback!

November 15, 2024

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Josh was quick, efficient and friendly. He was also able to answer a question I had about my Bluelink while I was there as well. Thanks, Josh! More

by Mark S.
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Recommend Dealer
Yes
Nov 16, 2024

Herb Chambers Hyundai of Auburn responded

Hi Mark, we're delighted to hear that Josh provided you with efficient and friendly service at Herb Chambers Hyundai of Auburn. We look forward to serving you again! Have a great ride!

November 11, 2024

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THEY HAVE A VERY GOOD TEAMS AND SERVICE, THE FUTURE. THEY PROVIDE TO CUSTOMERS IT'S A VERY GOOD REASON TO HAVE THEM FOR More

by colonrico58
Recommend Dealer
Yes
Nov 12, 2024

Herb Chambers Hyundai of Auburn responded

Thank you for the positive feedback! We're glad to hear that our team at Herb Chambers Hyundai of Auburn provided excellent service. We appreciate your support and look forward to serving you in the future!

October 22, 2024

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I asked them to remove a sticker that was smudged on the front windshield that they did not do. Also the exterior wash was poorly done as there were marks not cleaned More

by Smithrick335
Service Price Transparency
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Recommend Dealer
Yes
Oct 23, 2024

Herb Chambers Hyundai of Auburn responded

Thank you for taking the time to share your feedback. We apologize for not providing you with a 5-star experience. Please reach out to me at your earliest convenience. Thank you, Rusty Clifford - General Manager - rclifford@herbchambers.com

Oct 23, 2024

Smithrick335 responded

Hello, Thank you for your timely response. I’m not trying to be difficult but I believe the auto department in control of detailing and cleaning should be more detail oriented. Customers pay top dollar for vehicles so maybe I just expect a higher level of satisfaction/expectation.

October 06, 2024

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Good job as always and I want to say thank you to Joshua and Stan. They are very professional and nice people! More

by daniela p
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Recommend Dealer
Yes
Oct 07, 2024

Herb Chambers Hyundai of Auburn responded

Daniela, thank you for the shoutout to Joshua and Stan! We're delighted to hear they provided a professional experience at Herb Chambers Hyundai of Auburn. We appreciate your support!

September 26, 2024

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The service on my vehicle was done in a timely manner and everyone was very polite. Before I knew it my car was all set. Thank you! More

by kimeld.3018
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Recommend Dealer
Yes
Sep 27, 2024

Herb Chambers Hyundai of Auburn responded

Thank you for sharing your experience! We're glad to hear that the service at Herb Chambers Hyundai of Auburn was prompt and courteous. Safe driving ahead!

September 25, 2024

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I have been going to this dealership for the last 15 years and have always had fast and professional quality service. I will definitely use Herb Chambers Hyundai in the future. More

by Bdsauvageau75
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Recommend Dealer
Yes
Sep 26, 2024

Herb Chambers Hyundai of Auburn responded

Bdsauvageau75, thank you for your loyalty over the past 15 years! We're delighted to hear that you've consistently received fast and professional service at Herb Chambers Hyundai of Auburn. We look forward to serving you again in the future!

September 25, 2024

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Great service and car support. Thorough in maintenance, oil change, tire rotation etc…. Scheduling easy with app. More

by Mary
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Recommend Dealer
Yes
Sep 26, 2024

Herb Chambers Hyundai of Auburn responded

Mary, we're delighted to hear you had a great experience with our service team at Herb Chambers Hyundai of Auburn. Thanks for highlighting the ease of scheduling and thorough maintenance!

August 28, 2024

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Employee Rating

Another bad experience at Herb Chambers of Auburn. Their service dept. has gone from a 10 to a 1. My daughter specifically asked if all fluids would be checked in her car today, Joshua French said yes More

by phyllisjaillet
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
No
Aug 29, 2024

Herb Chambers Hyundai of Auburn responded

Hi Phyllis, during your daughter's appointment, we let her know that the fluid you can see is called the overflow tank. The liquid should be between the minimum and maximum lines while the vehicle is within the manufacturer's specifications. During her appointment, our team did add a gallon of washer fluid to her vehicle, however the majority of the tank is not visible from the engine compartment. If she has any further questions, I invite her to reach out. Thank you, Rusty Clifford - General Manager - rclifford@herbchambers.com

Aug 29, 2024

phyllisjaillet responded

Looked up standards for antifreeze levels, should be midway between minimum and maximum. Hers is just at minimum line. In April, mine was below minimum and remained that way after service. Your quality of service is all talk. What goes on in the garage is a different story. I was a buyer and customer for 35+ years. Done with your unsatisfactory service.

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