Josh Engle

Used a bait and switch tactic to lure us an hour away only to have the sales manager Laurie refuse to honor the price that was agreed upon when my wife called in the morning. To top it off, Laurie knew w only to have the sales manager Laurie refuse to honor the price that was agreed upon when my wife called in the morning. To top it off, Laurie knew we were new parents that desperately need to get a bigger car and she knew my car was dangerous to drive because they test drove it for trade-in. We spent 4-5 hours just to be able to get to the dealership because we have a newborn, another 2 hours at the dealership and when it came time one for paperwork, Laurie jumped in and refused to honor the price. She claimed it wasn’t approved when my wife had called and verified before we drove an hour away and made sure they had all the info they needed for that price when we got there. Laurie tried to hard sell me a few days before that when I had said from the beginning I had to come back with my wife because the car is for her. She was rude to me that day, and then right from the moment she sat down once my wife was there, she immediately was rude to her too and hostile towards me because I didn’t buy the car Saturday. Once she started lying about some of the fees in what they contained (government fees include dealer fees, I know that…but my wife asked what the fee consisted of and Laurie wouldn’t admit to the fact there’s added on fees). Laurie claimed it was for the title, plate and registration in Illinois when we have a standard fee no matter what the car for title and plates, it’s $316. Laurie was claiming it’s &488 and even when I proved her wrong, she again just talked down to me and said she lives in Illinois too so she knows. Had she just said that it’s paperwork fee or something, I would have still bought the car. But the fact that she wouldn’t admit it and lied to my face about it even when I proved her wrong, made me not want to do business with a dealer that would put such a rude and slimy salesman in charge. There’s so much more but the way this place handles business is disturbing. Laurie preyed on our struggle as new parents to try and force us to pay $1,000 more. We ultimately walked. Had Laurie just been transparent and most of all, not be so insanely rude to us the entire time…I still would have bought the car. But I have never had someone be that nasty to me and especially my wife for absolutely no reason other than trying to pressure sell us. So disclaimer, this dealership has many hidden fees they’ll wait to tell you about until after you’ve spent hours with the them, they are: ALL cars have Brake Plus installed on them and it cost $1000, if you push them, it goes to &499 and they won’t budge on it that. The brake plus part cost &56 and takes less than 5 minutes to install. It’s simply a profit generator for them Document fees are charged and then more are charged hidden into your government fees If you aren’t financing with them, their demeanor changes and they don’t want you to buy the car there More

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Love the vehicle but don't like side bars would like to have them removed (free of course) have them removed (free of course) More

by ms.tedi Verified Customer Verified Customer

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Came to Webb Hyundai for the Palisade, sold by the easy going yet very informative product specialist Joe Williams. Not the usual aggressive qualities one tends to experience buying a new car. Also patie going yet very informative product specialist Joe Williams. Not the usual aggressive qualities one tends to experience buying a new car. Also patient with strong product knowledge. Finance Manager, Sales Manager and reception/cashier also pleasant and helpful. Ask for Joe! More

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Kristen and her team made purchasing our next vehicle a seamless and efficient experience. I appreciate her knowledge, professionalism and her genuine interest to win our business. We are looking forward t seamless and efficient experience. I appreciate her knowledge, professionalism and her genuine interest to win our business. We are looking forward to referring friends and family to her and this location. More

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I have bought 4 Hyundais from this dealership over the last 12 years. The service and the people who work there are tremendous! ❤️❤️ last 12 years. The service and the people who work there are tremendous! ❤️❤️ More

by mlvb0624 Verified Customer Verified Customer

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I appreciate the attention when you arrive and the wonderful complimentary snack offerings. However last time I went there they did not have the part i needed after waiting an hour. also last time I h wonderful complimentary snack offerings. However last time I went there they did not have the part i needed after waiting an hour. also last time I had an oil change service the mechanic left his Jimmy John's sandwich wrapper on my car seat and when i called to complain they just said sorry but I know if my car was more expensive or if I was a VIP that wouldn't have happened. just disappointed that it made me feel less than a valued customer More

by trimom2010 Verified Customer Verified Customer

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We ended up walking out because we could not agree on a price. A few days later, they said they were willing to match our offer. While that was good news, it was really inconvenient to have to drive down t price. A few days later, they said they were willing to match our offer. While that was good news, it was really inconvenient to have to drive down there again. Nothing changed, if they could match it now, why couldn't they a few days ago? The experience was fine until the finance individual JM came to talk to us. He offered a warranty for $2500, and I said 4 times I was not interested. He ended up coming down to $500 and said I was insulting his intelligence and that "I must think he's xxxxxxxx" to offer a warranty so low. It was exceedingly uncomfortable and wildly inappropriate. Hopefully he's getting some training on how to speak to customers. More

by zmanmurf1 Verified Customer Verified Customer

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I don't have title or plate. I was pullover twice. Never have I had this much issue with getting plates and they charged me for this lack of service. When I called everyone made I was pullover twice. Never have I had this much issue with getting plates and they charged me for this lack of service. When I called everyone made me feel like a inconveniences. Including the sales manager. More

by kjswindell10 Verified Customer Verified Customer

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Everyone here that I met with were very friendly, helpful, and knowledgeable about the vehicle I purchased. helpful, and knowledgeable about the vehicle I purchased. More

by theresapankey Verified Customer Verified Customer

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Highland Hyundai is a very knowledgeable helpful dealership with kind peaceful professional service. I recommend Highland Hyundai dealership from buying a vehicle to the maintenance of your vehicle dealership with kind peaceful professional service. I recommend Highland Hyundai dealership from buying a vehicle to the maintenance of your vehicle with many safety features a 10 star rating. More

by Daniel Verified Customer Verified Customer

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