Josh Elias

Everyone was very nice, but they tried to lowball me on my trade in, i spent about 9 hours there the day I bought my car, most of that time spent sitting around waiting for them. It also took a bit longer my trade in, i spent about 9 hours there the day I bought my car, most of that time spent sitting around waiting for them. It also took a bit longer than it should have to pay off my trade in and they were quite dishonest about their service department wait times. All in all i feel i got a good deal, just felt like i’d been through a war after. They cal also keep their 2 free oil changes, expecting someone to wait 4+ hours for a 15 minute service when they made an appointment in advance is just xx. More

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We recieved a text asking to comment about the service we recieved considering that the alternator you installed, just 2 weeks after we bought it, does not work and I again need a new alternator I would defi recieved considering that the alternator you installed, just 2 weeks after we bought it, does not work and I again need a new alternator I would definitely not recommend Honda of Ocala to anyone for sales or service. I will in fact go out of my way to discourage anyone from going there. I was very excited about this vehicle but so far it's been a nightmare. The lack of accountability at this dealership from the sales to now include the service department negligent. The experience has been completely disappointing and inconvenient. I am not sure how any business that is SALES and SERVICE based can stay in business with what is going on at Honda of Ocala. This is the only recommendation I would offer at this time for Honda of Ocala. "Unless you're in the market for a really poor sales and service experience, steer clear of Honda of Ocala." I can add that Josh Elias our salesman told us several thing about the car that were untrue for instance that it had a remote start feature, when we noticed it didn't work he said that he would have them fix it. Then the service department said that the model we bought didn't come with remote start. I need my car for my job so here is hoping that the warrant for the alternator is something they stand by because I definetley can't affor another $1300 fix that isn't fixed. It also took several phone calls to get the paperwork from the dealership when we were supposed to walk out with a flashdrive More

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