
Josh Durdaller
Service Advisor
Safford Brown Hyundai Fairfax
10925 Fairfax Boulevard
Fairfax, VA 22030
25 Reviews
Write a Review25 Reviews of Josh Durdaller
September 28, 2025
Quick and easy, even helpful when something wasn't quite working right and got me set up with a new appointment right away. Much better than the other Hyundai Dealerships that I've been to! working right and got me set up with a new appointment right away. Much better than the other Hyundai Dealerships that I've been to! More
September 27, 2025
Brought the Kona in for an oil change, and to check for two problems. When going about 60 mph and taking my foot off the gas, it felt as if the automatic transmission downshifted to a lower gear. It happen two problems. When going about 60 mph and taking my foot off the gas, it felt as if the automatic transmission downshifted to a lower gear. It happened twice in succession. Also, the sunroof failed to open the outside door, several times, in succession. I was told they would check if there were any codes for these occurrences. First of all, they 'texted' me that the car was ready for pickup. I don't get notifications for text. Why not make an actual call. Waited about 30 minutes later until they recognized that I was still waiting. They said they tried the sunroof multiple time and lubricated it. And no codes were found. I have a dashcam that indicates the sunroof was never opened. So they did not test it or lubricate it. Did they actually check for codes? Doubt it. Losing faith. Similar problem of not doing work they said they did at the Chantilly Hyundai service. Hoping for better experience at Safford. Not happy. I understand they are doing construction in the service dept. but it would be nice to at least provide a more comfortable area to wait in besides a hard chair. More
September 15, 2025
I just moved to Fairfax from Rockville and I think it might be worth the drive around the beltway to go back to my old dealership of Fitzgerald Hyundai. This place seems so disorganized, the service tec might be worth the drive around the beltway to go back to my old dealership of Fitzgerald Hyundai. This place seems so disorganized, the service tech was nice but everyone else I interacted with was ambivalent at best, and their prices are grossly high. This is not a majorly more expensive area than where I lived before, and their prices are way more. Back to disorganized: Didn’t get my contact information correct. Didn’t contact me when my car was done to let me know. Charged me more than the price they quoted for the exact same services that they put in the write-up but my bill supposedly included a discount/coupon that the tech promised to find for me. And they are totally predatory. Before I came in I had someone from their sales department call and asked if I wanted to buy a new car, and someone from their used car call and see if they could buy my car because they need used cars. All in all a truly horrific experience. Hopefully, they didn’t mess up the oil change and unclogging the drain line. because unless I need them to fix something they didn’t do right, I’ll never be back! More
August 10, 2024
No one answers the phone, in service, ever. Not once. Calling to schedule service ended up auto-transferred to a central appointment desk in (maybe Fredericksburg). They set me up for an appoin Not once. Calling to schedule service ended up auto-transferred to a central appointment desk in (maybe Fredericksburg). They set me up for an appointment on Saturday. I get there and turns out they don’t do diagnostic service on the weekend. Had to make another appointment for the next Tuesday. Dropped it off Monday night. It’s Saturday now and no loaner. Research shows the 2024 Santa Fe has known major transmission failure. All week I waited for updates. No calls. I called dozens of times each day. No answer. Of the only two call backs I got, confirmed it needs a new transmission. They can’t answer when the new transmission will be delivered and they are “waiting” for a loaner car to become available. Safford Brown sold me a vehicle they knew would need a transmission within the first few miles of driving. Can’t tell me when the replacement part will arrive, don’t have a loaner car available. Don’t answer the phone or return calls. Don’t. Other to call updates. 1 star is too good of a rating. More
July 04, 2024
Bad experience at the service department, They do not honor the Hyundai warranty agreement, so consumers beware of there tricks and do not buy any cars from them. They are disgrace to used car dealers. honor the Hyundai warranty agreement, so consumers beware of there tricks and do not buy any cars from them. They are disgrace to used car dealers. More
Other Employees Tagged: Ricky Bush
March 07, 2024
My experience was terrible. I bought hundai kona 2023 on may27 after a Month I received bill they mentioned some amount in my bill.I try to talk with dealer they didn't receive I bought hundai kona 2023 on may27 after a Month I received bill they mentioned some amount in my bill.I try to talk with dealer they didn't receive my call .I go there they said we will resolve your issue with in 2 weeks.but still they didn't do nothing.since last Sunday my car engine light came on.The lady who talk with me she was so rude.There service so bad.I talk to them they said you need to get appointment and we have no any appointment available at this time.its only 4,750milage it's new car.Its my first experience it's so bad. More
Other Employees Tagged: Don Barker, Joseph Mcnulty, Thomas Kim, Alix Webb, Ricky Bush, Jae Ha
February 16, 2024
Dear Hyundai Fairfax, I am writing to express my extreme dissatisfaction with the recent change in ownership to Stafford Brown. Prior to this change, I was a loyal customer motivated to purchase fro extreme dissatisfaction with the recent change in ownership to Stafford Brown. Prior to this change, I was a loyal customer motivated to purchase from Hyundai Fairfax because of their "oil change for life" guarantee. However, since Stafford Brown took over, the level of customer service has been appalling. Recently, I encountered a serious issue with my newly purchased 2022 Tucson. The engine light was constantly coming on, and the car was shaking whenever I accelerated. When I contacted Hyundai Fairfax where I bought the car, I was shocked to receive such dismissive treatment. Stafford Brown's team informed me that they had no availability until the following week Thursday to repair my car. Frustrated and disappointed, I had no choice but to call around to several Hyundai dealerships in the area to secure an appointment. Despite my efforts, my car was never fixed because they could not even find the code for the issue. This entire experience has been incredibly frustrating and has severely damaged my trust in your dealership. As a customer, I expect better service, especially after purchasing a vehicle from your establishment. I urge you to address these issues promptly and restore the level of service that your customers deserve. Sincerely, Unhappy Customer More
Other Employees Tagged: Alix Webb, Ricky Bush
December 15, 2023
After making a huge mistake buying a 2023 Tucson, the hits just keep on coming. First time I tried to schedule the 7500 mile service visit, it took 3 weeks to get in. The 15k service is also 3 weeks out. hits just keep on coming. First time I tried to schedule the 7500 mile service visit, it took 3 weeks to get in. The 15k service is also 3 weeks out. With Nissan, I could get same or next day appointments. I realize that there are a lot of Hyundai cats on the road, but they shouldn't all be in the shop at the same time. You can never speak to anyone when you call except a central reservation person who can only set up an appointment 3 weeks away and message the service rep. The service tells are not good at responding. They need a better system and bigger facility. I can't wait to pay off this car and never get a Hyundai again. Now I have an emergency. My head tank door is jammed and I'm almost out of gas. I need this car fixed tomorrow! More
Other Employees Tagged: Alix Webb, Ricky Bush
November 02, 2023
I took my car in for a recall as I had promised myself previously not to return to this dealer. While checking in I had an opportunity to speak with the service manager to ask him why it took so long to g previously not to return to this dealer. While checking in I had an opportunity to speak with the service manager to ask him why it took so long to get appointments. In Sept I tried to make an online appt for an oil change and tire rotation and the closest appt was seven weeks out. I then called their service line, and the lady told me she could schedule the work in six weeks. The service manager advised that previously they had issues, and they had cut the time down to three weeks and they were working to close the gap. even more. He told me if there was an issue to call the advisor direct, gave me his card with phone number & email address, and he would take care of me. Since the recall work was going to take at least three hours of work and I had recently had knee surgery they offered to drive me home. I waited an hour for an available shuttle and got home 45 minutes later. After the car had been at the shop for 4 1/2 hours, I called the advisor's direct line and left a message asking if my car was ready. In the next three hours I called five times, no response. I also sent an email, no response! The shuttle driver asked me if I needed a ride back to the dealer and I told him yes. He gave me a card with a phone number to call and reminded me the service dept closed at 7pm. At three PM I called the number for the shuttle to return me to the dealer, no one answered. I continued to call over the next couple of hours and finally one of the advisors answered close to five. I asked if he was the shuttle driver and told me no and by the way the shuttle stops running at 4pm. I had to find a neighbor to drive me to the dealer. There is no way they treat you as a valued customer. I said in my last posting and will repeat it again that I will never purchase a car from this dealer again. It's really difficult to understand that since SB took over the business how incompetent this dealership has become. More
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