Josh Andrew
Josh Andrew at Laird Noller Ford of Lawrence
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Josh Andrew

Service Manager

Laird Noller Ford of Lawrence

935 West 23rd St
Lawrence, KS 66046

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4.1
84 Reviews
4.1

84 Reviews

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84 Reviews of Josh Andrew

December 21, 2024

Dealership Rating
Employee Rating

Nice couches and chairs for waiting on your car, along with water, coffee, etc. Dealer personnel were very friendly and welcoming. More

by sgraham
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Haliey Smith

December 18, 2024

Dealership Rating
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I only use this dealership now that Chris charay has taken over. I think I've bought 4 from him already More

by td542
Service Price Transparency
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Recommend Dealer
Yes

December 18, 2024

Dealership Rating
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Great customer waiting area. Nice reps. Informed us tires were low tread and rotating them would be unnecessary. Discounted full service cost to reflect that. Offered pricing More

by jayhawkguy.1
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Haliey Smith

December 10, 2024

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The service department, especially Kaitlyn, really prioritized customer safety and really went above and beyond to make the experience a good one. More

by mbonura0
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Haliey Smith , Katlyn smith

Dec 17, 2024

Laird Noller Ford of Lawrence responded

Thanks for recognizing our employees and for sharing your positive experience with our dealership! We appreciate you very much!

December 08, 2024

Dealership Rating
Employee Rating

Did a great job getting the truck fixed and going so we could get back on the road More

by Pinehurstmedic
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Haliey Smith

Dec 09, 2024

Laird Noller Ford of Lawrence responded

Thanks for recognizing our employees and for sharing your positive experience with our service department.

December 07, 2024

Dealership Rating
Employee Rating

The truck got in and out in a little over an hour. I think that was good time. There weren't fingerprints all over the hood. The floor mat wasn't dirty, the steering wheel wasn't sticky, and I didn't More

by MRDETERS
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Haliey Smith

Dec 07, 2024

Laird Noller Ford of Lawrence responded

Thanks so much for taking the time to review your experience at our service department. We are so glad it was a positive one!

December 06, 2024

Dealership Rating
Employee Rating

When I purchased my Mazda, I didn’t want to pay the $3500 for maintenance. They had a Finance said they were due five years or 60,000 miles for like tire rotation and oil changes which is what we’ve always h More

by dhoxworth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Dec 07, 2024

Laird Noller Ford of Lawrence responded

Please reach out to me directly. My name is Angela and my email is amancuso@lairdnoller.com We cannot locate your record of service by your username alone. We are sorry to hear you felt badly about your experience however we do not sell new Mazdas. We have really tried to understand your review and we ARE as honest and transparent as they come when it comes to pricing so we'd appreciate an understanding of how we can improve since you felt so strongly. Several of the people you mentioned haven't worked for the dealership for some time now, so we just want to be sure we are addressing the correct people. Looking forward to your response. Thank You

December 04, 2024

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Employee Rating

They always go above and beyond when it comes to customer service, even calling you after hours to inform you of the status More

by vanzinkel
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Haliey Smith

Dec 05, 2024

Laird Noller Ford of Lawrence responded

Thanks for recognizing our employees and for sharing your positive experience with our service department.

December 03, 2024

Dealership Rating
Employee Rating

Great service and follow up. Loved the video explanation that was part of the insoection More

by Roadster Grammy
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Haliey Smith , Amber

Dec 05, 2024

Laird Noller Ford of Lawrence responded

Thanks for recognizing our employees and for sharing your positive experience with our service department.

December 03, 2024

Dealership Rating
Employee Rating

Employees are easy to work with. I did most of the texting though to check on the progress. I did not do much checking. Vehicle so far seems to be fine. More

by LISHERELECTRIC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 05, 2024

Laird Noller Ford of Lawrence responded

Thanks for recognizing our employees and for sharing your positive experience with our service department.

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