Josh Andrew
Josh Andrew at Laird Noller Ford of Lawrence
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Josh Andrew

Service Manager

Laird Noller Ford of Lawrence

935 West 23rd St
Lawrence, KS 66046

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3.9
66 Reviews
3.9

66 Reviews

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66 Reviews of Josh Andrew

November 16, 2024

Dealership Rating
Employee Rating

Easy to make appointment. Fast and efficient service. Kind and friendly staff. Couldn’t ask for more! More

by Lkucza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Haliey Smith

Nov 17, 2024

Laird Noller Ford of Lawrence responded

Thanks for recognizing our employees and for sharing your positive experience with our service department.

November 14, 2024

Dealership Rating
Employee Rating

Nothing but problems trying to buy a car. Would not recommend anyone to buy from them More

by jerrick85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Nov 17, 2024

Laird Noller Ford of Lawrence responded

We are sorry to hear that you did not have a good experience buying a car. You listed your reason for visit as service. We would appreciate the opportunity to get to the bottom of your experience and assist in whatever way we can. My name is Angela and my email is amancuso@lairdnoller.com

November 12, 2024

Dealership Rating
Employee Rating

All personnel were customer-focused and knowledgeable. They kept me informed of the progress on my car. More

by jeannetteterry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Haliey Smith

Nov 17, 2024

Laird Noller Ford of Lawrence responded

Thanks for recognizing our employees and for sharing your positive experience with our service department.

November 12, 2024

Dealership Rating
Employee Rating

Recall was for 2 different issues. Resolved one. The other has been back ordered since February! It’s very visible (piece on side of windshield). Frustrating. More

by cyulich59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Haliey Smith

Nov 17, 2024

Laird Noller Ford of Lawrence responded

We are sorry to hear you have had to wait. I assure you we are trying to get the part you need as quickly as possible, unfortunately sometimes the availability of parts does limit us.

November 11, 2024

Dealership Rating
Employee Rating

They called me to schedule a fix for a recall, and kept bothering me about getting it scheduled. When I got there, at the scheduled day and time, they didn't have the part to do the repair. So they said I More

by anne.longhibler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Ashton Orcutt, Haliey Smith

Nov 17, 2024

Laird Noller Ford of Lawrence responded

We are sorry to hear that you did not have a good experience with the service department. It can be hard waiting on the manufacturer to get us parts. We would appreciate the opportunity to get to the bottom of your experience and assist in whatever way we can. My name is Angela and my email is amancuso@lairdnoller.com

November 09, 2024

Dealership Rating
Employee Rating

The service was not careful or thorough. My car was returned to me with the inside filthy. That was an easy-enough fix, just had to go back in to ask someone to wipe it down. I did not re More

by KASSIDIEKARNS
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Haliey Smith

Nov 10, 2024

Laird Noller Ford of Lawrence responded

We are sorry to hear you had this experience. I would appreciate the opportunity to learn more and make this right. My name is Angela and my email is amancuso@lairdnoller.com Thank You.

November 08, 2024

Dealership Rating
Employee Rating

No communication Service quality average Not loyality friendly Be be be ne no hi hio More

by jwloftus123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Haliey Smith

Nov 10, 2024

Laird Noller Ford of Lawrence responded

We are sorry to hear you had this experience. I would appreciate the opportunity to learn more and make this right. My name is Angela and my email is amancuso@lairdnoller.com Thank You.

November 04, 2024

Dealership Rating
Employee Rating

Fast, courteous; will continue to use Laird Noller fast lane for as long as I’m able. More

by arkie1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 07, 2024

Laird Noller Ford of Lawrence responded

Thanks so much for the wonderful review. We appreciate you taking the time to leave it!

October 26, 2024

Dealership Rating
Employee Rating

I would have Ben more satisfied, but it took over an hour together an oil change. More

by Sar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Haliey Smith

Oct 28, 2024

Laird Noller Ford of Lawrence responded

We are very sorry for the wait, If you would like further assistance please email me directly at amancuso@lairdnoller.com My name is Angela. Thank You

October 25, 2024

Dealership Rating
Employee Rating

People were nice and helpful. Service was timely. Thank you for every thing you did. More

by JUNE.GERETY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Haliey Smith

Oct 28, 2024

Laird Noller Ford of Lawrence responded

Thanks so much for taking the time to leave such a great review. We appreciate you very much!

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