Joseph Weil | Page 14

Service Gary & his team at Russ Darrow Nissan are great. I was very happy with their service and how they strive to keep their customers happy!! Gary & his team at Russ Darrow Nissan are great. I was very happy with their service and how they strive to keep their customers happy!! More

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Do not honor competitor coupons I located a lower price oil change coupon from Russ Darrow located in West bend for a oil change for $16.95. I know any Russ Darrow dealership accepts I located a lower price oil change coupon from Russ Darrow located in West bend for a oil change for $16.95. I know any Russ Darrow dealership accepts competitor prices & will match it so I printed out the coupon. I showed my coupon to the service person & he said we can not accept this coupon since it’s for the West bend location & their prices on oil do not compare to theirs so he could not honor my coupon. I explain to him your website & other service specialists at this location accepted my coupons in the past & said they were wrong. So he gave me a price of $24.95 which was their website deal & did not want to argue anymore. I also explained to him the reason I came to this location because I find a coupon lower & was trying to stay under a certain amount for service but he did not care & went on charging me the price on their site w/o honor my discount. I would like to know is this how service specialists treat their customers. Why would your business not accept another Russ Darrow lower price because I know if lower prices are available for cars & or parts you would match the price to keep the service at your place of business. Not a satisfied customer More

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Came for last service in package I have come here the last 3 years with my 2015 Altima. Service is normally fine, and completed quickly. Today. When going over what services I'd like I have come here the last 3 years with my 2015 Altima. Service is normally fine, and completed quickly. Today. When going over what services I'd like done, the service attendant was reminding me of the manufacturer's recommended maintenance, most of which I have done-and just seemed very concerned that I wasn't doing anything in a very patronizing way. I have a mechanic I trust to do all the other work they do not, and he tried to insinuate that no one can work on Nissan's but a dealer because of special tools and that my mechanic is ripping me off. He also stated that he had to note I was declining the recommended service, and if I continue to do so, that I'll void the manufacturer's warranty. I have done every recommended maintenance but a transmission flush....which will be done next week. Just a very frustrating experience, at it's worth noting at the end, he asked for me to leave all '10's' on the review.... They also did not wash my vehicle or ask if I wanted it. Just people things that add up to me not wanting to return to this dealership. More

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Terrible Service Department I've been coming to this dealership for 5 years now and thete is always an issue in the Service department. Its quite frustrating. Everytime i bring m I've been coming to this dealership for 5 years now and thete is always an issue in the Service department. Its quite frustrating. Everytime i bring my car fir basoc service, i jav3bto return to have something fixed or redone. My last visit, i had lights come on the evening after picking it up. I was told they would need me to pay $119 for diagnostics. Terrible place, awful service for women. More

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Bad service They don’t care about your car they make you wait nobody knows or give you information about the service on your car. I took my Nissan for service the They don’t care about your car they make you wait nobody knows or give you information about the service on your car. I took my Nissan for service they did a really bad job on my car so upset that they broke my steering wheel a two hour job became a hold week. When I pick up my car the steering wheel is not straight is sideways like bad half way to the left half turn. my only car with kids in school two jobs and have to drop and pick up wife from work it was a struggle week on thanksgiving week. And my car now needs work alignment. I was going to trade in and buy a car but never never there. More

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Nightmare turned into a dream! We had a recall on our Nissan Murano. We could not drive it. We took our car to Russ Darrow Nissan, where Joe did a great job in seeing to all our nee We had a recall on our Nissan Murano. We could not drive it. We took our car to Russ Darrow Nissan, where Joe did a great job in seeing to all our needs. We had a free loaner car that was clean and dependable. The best part was that they were able to finish our car so quickly. We had our car back before the weekend which was days before we expected it. We Love Russ Darrow and Joe. More

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Excellent Service! I recently brought in my vehicle for some maintenance and warranty work and was very pleased with the level of service that I received. The service a I recently brought in my vehicle for some maintenance and warranty work and was very pleased with the level of service that I received. The service advisor, Joe Weil, was incredibly helpful and accommodating to my busy schedule. In addition, he communicated with me throughout the entire process so I always knew where they were in the repair process. Excellent experience! More

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Difficult to work with. Dealership would not honor warranty commitment. Disappointing to say the least. Am working through the courts to get reimbursement for the damage they Dealership would not honor warranty commitment. Disappointing to say the least. Am working through the courts to get reimbursement for the damage they caused to my vehicle. Would not recommend this dealership. EDIT: The dealership reached out to me to assist. Nissan North America refunded the charges after I had my lawyer contact them. Changing the rating from 1 star to 2, as it still was not a good experience as the dealership did not / does not advocate for their customers with Nissan North America. Further, the original issue with the transmission, a "judder", returned once since the repair was made. More

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Service was excellent I brought my car in for routine service. It was done both quickly and efficiently. O am very satisfied with the whole experience and would recommend t I brought my car in for routine service. It was done both quickly and efficiently. O am very satisfied with the whole experience and would recommend the dealership to others. More

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Great It’s good for business. Somethings are convincing. Good deals great advertising, nice cars , good options , understanding management. Etc many things It’s good for business. Somethings are convincing. Good deals great advertising, nice cars , good options , understanding management. Etc many things to offer. Thank you! More

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