Joseph (Skip) Crovo

Had I known this was a Rusnak, I wouldn't have driven all the way from Pasadena considering there is one here. I had made an appointment with a request for a loaner for issues that had added up on my 992 wit the way from Pasadena considering there is one here. I had made an appointment with a request for a loaner for issues that had added up on my 992 with 20k miles - 1. Cab top stopped working 2. Front Windshield Seal Melting 3. Seatback strap broke off 4. Spoiler stopped deploying 5. Front trunk not opening 6. Rattles in interior 7. 20K Service I brought it in to Westlake because I had heard it was a newer dealership and I had had a poor experience at Rusnak prior. When I arrived for my appointment, I was told a loaner was unavailable and was not noted for my appointment and had to reschedule a week later. I obliged and returned a week later, dropped off the car and was given a loaner. My issues upon picking up my car were as follows: 1. No photos or videos were sent of work performed (something I was told they do at this dealership) 2. No 17% off advertised coupon discount was added for my 20k service which cost $1000 + an additional $350 for brake fluid change (something that should already be included by manufacturer for 20k service in manual). 3. Charged $175 for curb rash on one wheel for loaner (fine though, I get it) 4. Original Windshield was put back on when I was told it would be replaced with a new one (my old oil change sticker was still on it) Other than these issues, the turnaround time was good (10 days) More

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best price for car plus best service dept . ..great salesperson...ask for mark w..have bought last 3 911s at rusnak...best purchase experience. sam w ..great salesperson...ask for mark w..have bought last 3 911s at rusnak...best purchase experience. sam w More

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Very helpful and responsive staff, excellent service all around. Loaner was excellent and care was delivered on the date estimated. around. Loaner was excellent and care was delivered on the date estimated. More

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For 30 yetthis has been my dealership of choice. The people are very much why. The people are very much why. More

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