Joseph Russo | Page 21

Very unreliable. Poor customer service and untruthful. No accountability for their side of transaction. Never return. Poor customer service and untruthful. No accountability for their side of transaction. Never return. More

by goodmanc1116 Verified Customer Verified Customer

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Staff went above and beyond to locate the exact model and features that I was looking for. They were knowledgeable, professional, and worked quickly. features that I was looking for. They were knowledgeable, professional, and worked quickly. More

by bwsturtz Verified Customer Verified Customer

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This is my 4th Subaru. My last one and this one are both from this dealership. There is a reason I am a repeat customer. The sales department is knowledge, friendly and My last one and this one are both from this dealership. There is a reason I am a repeat customer. The sales department is knowledge, friendly and pays attention to my particular needs and interests. In between purchases, the service department is fantastic. I trust them. It's the experience that creates repeat customers. More

by HELEN.MALHOTRA Verified Customer Verified Customer

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This is the 3rd car I’ve leased from them! They are professional and excellent during the whole process! They are professional and excellent during the whole process! More

by SMGCERAMICS Verified Customer Verified Customer

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James was awesome, made my first car buying experience very enjoyable. Joe Russo was awesome very enjoyable. Joe Russo was awesome More

by TNTTASCA Verified Customer Verified Customer

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Everyone was very friendly and helpful each time I walked through the door. Jeff did a great job of explaining the advantages of Subaru. Joe Russo did a great job of locating and bringing in my Forester qu through the door. Jeff did a great job of explaining the advantages of Subaru. Joe Russo did a great job of locating and bringing in my Forester quicker than expected. Thanks to everyone. More

by don Verified Customer Verified Customer

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Very professional and courteous. Willing to negotiate prices and describe in detail the vehicle.also good listening skills to help us decide on the perfect vehicle. And not pushy to Willing to negotiate prices and describe in detail the vehicle.also good listening skills to help us decide on the perfect vehicle. And not pushy to make sale but confident in the product More

by Nella Verified Customer Verified Customer

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Everyone was extremely friendly and welcoming. Location was very clean. Everyone I spoke to was very knowledgeable and super nice. Location was very clean. Everyone I spoke to was very knowledgeable and super nice. More

by Genevieve LaRiche Verified Customer Verified Customer

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This was a pleasant experience. We still have some of our options waiting on a back order so not fully closed but we liked Allie and Joe and the effort to find a new car quickly fo We still have some of our options waiting on a back order so not fully closed but we liked Allie and Joe and the effort to find a new car quickly for us. I do think trade in of our Lexus was too low ... but I did not negotiate. Just wanted to wrap up and close deal. The value of the Costco program was not fully clear to us. Although, frankly, had we not gone to Costco I doubt we would have found Subaru Wickliffe and we rather liked the group. Now to see how long term goes! More

by AKUHEL Verified Customer Verified Customer

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Start here! Safe yourself days of headaches. James (sales), Joe (manager), and Rich (finance) are a cut above the rest. The sales process was better than the oth Safe yourself days of headaches. James (sales), Joe (manager), and Rich (finance) are a cut above the rest. The sales process was better than the other seven dealerships I worked with. So safe yourself time and start with KG Subaru in Wickliffe. Here’s additional context: I started looking at Toyotas but came away unimpressed with the vehicles and the dealership I visited. It was almost as if no one really cared to sell cares. Then I moved on to Hondas (had an Odyssey). I visited one dealership (hardcore selling tactics) and emailed two others. The dealership I visited didn’t seem to care much about me after I walked out the doors. They weren’t eager to return my communication or work with me on any figures. It felt like they just wanted to find the folks willing to do a fast deal as opposed to helping folks find the right deal (with add ons in the quotes, which weren’t asked for). The other two that I dealt with solely through email came off as highly unprofessional (I get that email isn’t a preferred method for car dealers, but with work, I needed to rely on it). On to Subaru. Maybe it was just coincidence, but I dealt with three dealerships and all were better than the other manufacturers. After I already had a great deal in place at another dealership, I took a last minute chance on Ken Ganley in Wickliffe (through email). James dealt with me through email. Finally, someone that could effectively communicate and someone that seemed courteous and respectful. Eventually, I also emailed with Joe, who asked me to call. I hesitated as I was swamped at work and really was at my limit in dealing with the pushy sales tactics of ‘managers’. However, I took a chance and am so glad I did! We each talked through the numbers that we came to and within seconds, settled on a great price! I was at the dealership in 30 minutes, a little worried the hospitality would have ended over the phone, but James was awesome walking me through everything and having the car ready to go! Rich was great with the financing and Joe was just as great in person as he was over the phone. Oh, and they gave me what I needed to make a trade in work! Icing on the cake! Thanks KG Subaru of Wickliffe! You earned a repeat customer! More

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