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Joseph Perez-Baez
Joseph Perez-Baez at Longo Toyota
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Joseph Perez-Baez

Service Consultant

Longo Toyota

3534 Peck Rd
El Monte, CA 91731

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4.3
25 Reviews

Dealership Experience

11 yrs, 1 mo

Industry Experience

11 yrs, 1 mo

Languages Spoken

English English

Spanish Spanish

4.3

25 Reviews

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25 Reviews of Joseph Perez-Baez

July 20, 2024

Dealership Rating
Employee Rating

Worst service ever, took my grand highlander SUV for 5k service, when it finish found out missing 2 value steam cap bend the jack rail in rear also the air filter housing not even close. I thought Toyota d More

by Pauldin9090
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Jul 22, 2024

Longo Toyota responded

Thank you for allowing us to extend our apology for your most recent service visit. We are also grateful that our Service Director, Paul LeBlanc had the pleasure of speaking with you on Saturday July 20, 2024. If you do have any further questions, please know Paul is always here to listen.

March 25, 2024

Dealership Rating
Employee Rating

Friendly service, and good communication. Be ready to wait at least 5 minutes at least. More

by blujen185881
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 25, 2024

Longo Toyota responded

Thank you for your kindness and feedback about your recent service experience. Our Svc Mgmt team is always trying to work on reducing the wait time during write-up.

March 09, 2024

Dealership Rating
Employee Rating

This dealership is super fast and efficient. They are friendly and very helpful. The staff is very professional. More

by bonniemak626
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 11, 2024

Longo Toyota responded

Thank you for visiting Longo Toyota Svc Dept and have an amazing week ahead.

February 25, 2024

Dealership Rating
Employee Rating

Fast service and excellent service. Great experience. I highly recommend Mr Perez as a service consultant More

by 50plascencia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 26, 2024

Longo Toyota responded

Thank you for visiting Longo Toyota service center and delighted knowing Joseph and the team took wonderful care of you during your visit.

January 08, 2024

Dealership Rating
Employee Rating

Exceptionally perfect in service. Warmly welcome staff. Excellent in timing. Will refer to our friends More

by Dnam65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 08, 2024

Longo Toyota responded

Thank you for sharing your experience online and happy knowing your service visit @ Longo Toyota went well.

November 02, 2023

Dealership Rating
Employee Rating

Service was quick and Joseph Perez was very welcoming. I felt right at home. Will definitely be coming back to Longo Toyota for my future vehicle services. More

by WJCL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Nov 03, 2023

Longo Toyota responded

Thank you for entrusting Joseph | Longo Toyota with your auto care needs. Make it a great day - Team Longo

July 02, 2023

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Employee Rating

All ways exceptional service at Longo Toyota. The people there is what makes Longo the only Toyota dealer I purchase and service my vehicles. More

by Malüex
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 03, 2023

Longo Toyota responded

We're honored to serve you @ Longo Toyota Svc Dept and please have a safe upcoming holiday

November 30, 2022

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Employee Rating

I love Vic smith. He helped me get the right car for me my boyfriend and my other boyfriend who is also my brother More

by ilovevic
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Paul LeBlanc, Albert Lopez, Victor Smith, Matthew Menendez, Ethan Su, Jeffrey Tsao, Doug Eroh, Benjamin Zhou, Daniel Lopez

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Nov 30, 2022

Longo Toyota responded

We're honored to serve you and your family - Please have the Merriest of Holidays and keep spreading the word about Longo | Vic, we can never have enough business - Team Longo

October 26, 2022

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Employee Rating

Staff was Friendly, informative, professional and kept me informed of progress of service. Thank you More

by AngieB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
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Oct 27, 2022

Longo Toyota responded

We're honored to serve you Angie and please hurry back - Team Longo

July 31, 2022

Dealership Rating
Employee Rating

Unprofessional I been there before never experience what I went through so disappointed good thing my lease is almost over More

by rosie2874
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No

Other Employees Tagged: Rob McGuire, Noli Evangelista , DANIEL LOPEZ

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Aug 02, 2022

Longo Toyota responded

We wanted to acknowledge your posting on DealerRater and apologize for your less-than-satisfactory experience. Because of the anonymity of DR, we don't have any way to contact you or research your visit thoroughly. We welcome the opportunity to discuss this matter further with you and at your earliest convenience. Please feel free to contact our Guest Relations Dept. and ask for Kary Loefler, she's always here to listen. D: 626.580.6057 E: kary.loefler@longotoyota.com We look forward to hearing back from you

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