Joseph Jackson

I recently bought a Mazda CX5 from Pearson and I couldn't be happier with my experience! Joseph Jackson was a great salesman to work with. He helped me to get exactly the car I wanted and everyone there was be happier with my experience! Joseph Jackson was a great salesman to work with. He helped me to get exactly the car I wanted and everyone there was great to work with. Joseph was great with explaining the car to me with all it's extras and what to do with them. I would recommend Pearson without a doubt! More

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"... but hey, xxxx happens!" On Wednesday in December 11th, I purchased a 2017 Mazda 6 Touring from Pearson Mazda on West broad in Richmond. I worked with Joe Jackson who worked d On Wednesday in December 11th, I purchased a 2017 Mazda 6 Touring from Pearson Mazda on West broad in Richmond. I worked with Joe Jackson who worked diligently on the price I was able to pay for a vehicle. Coincidentally, I worked with Mr. Jackson in 2012 when he worked at Sheehy Nissan on West broad. Both experiences were great and I definitely recommend him if you are interested in purchasing a Mazda. (So even though this review has 2 stars - Joe gets 5 stars!) However, there is a downside to my experience with Pearson Mazda. On Saturday 12/14, my husband and I drove from Williamsburg to Richmond to drop off my newly purchased vehicle at Pearson Madza for remote start installation and was given a 2018 Mazda Grand Touring VIN - JM1GL1TY6J1324918, as a loaner. On Sunday 12/15 night, I had issues with the safety brake system (SBS) which caused the car to abruptly stop and sputter in the middle of the road(very scary during Christmas traffic)! I was advised to clean the emblem in front of the car just in case there was dirt on the sensor -after that the car was fine. On Monday 12/15, the loaner started to stall once again on a main road after driving for 30 minutes. The dash had several malfunction messages along with a check engine light. Once I explained the car was inoperable, the dealership towed the car from Newport News back to Richmond. I was then informed my car will be ready for pickup on Tuesday 12/16, so my husband and I did not drive all the way to Richmond to pick up a new loaner. I made arrangements for work on Tuesday but when I called later that evening, I was told my car will not be ready until Wednesday 12/17 morning. I told them this was not going to work as I need to go to work Wednesday morning. I called Pearson Mazda and spoke to a manager, Freddy. Freddy made my car available for pickup Tuesday night. I appreciated the efforts, however I explained my frustration and safety concern to Freddy about the car stopping and sputtering in the middle of the road twice. Since I was given a bad loaner and was out of a car for a day, I decided to ask if anything could be done about the inconvenience ( 2 free oil changes or something...anything!). His response was, "I don't have the authorization to offer you anything. Also, we are dealing with machines here. We wouldn't purposely put a customer in a faulty vehicle..But, you never know, things happen." There was a moment of silence -so I just said, ok , thank you. This is all true... however a customer who JUST bought a car from a company does not want to hear something that basically sounds like,"Sucks that happened to you, but hey, xxxx happens! As I stated, after expressing my concern and how I felt unsafe, something could have been done to soften the blow of my experience. More

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Best car buying experience ever! I was looking for a Miata. They had one on the lot. Exactly what I wanted. Joseph and the rest of the Pearson team made it happen! I was looking for a Miata. They had one on the lot. Exactly what I wanted. Joseph and the rest of the Pearson team made it happen! More

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Very inviting and relaxed! Joe was super welcoming, easygoing, and helpful. He made the car buying process as easy as possible and fun. Thanks again Joe for all of your help tod Joe was super welcoming, easygoing, and helpful. He made the car buying process as easy as possible and fun. Thanks again Joe for all of your help today!! More

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2nd great experience with Pearson Mazda We bought our second Mazda from Pearson. Just like the first time five years ago, they really took care of us. Joseph Jackson was courteous and took t We bought our second Mazda from Pearson. Just like the first time five years ago, they really took care of us. Joseph Jackson was courteous and took the time to answer all of our questions. He provided helpful suggestions for our family and was just terrific at every point in the process. Everyone from the general manager to the service department to the financing team was wonderful and made the process a breeze. Our family got great service (once again!) and will definitely return when we’re ready to buy our next car. I would absolutely recommend Pearson Mazda and Joseph to anyone looking to buy a new or used car. More

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Excellent Service, Excellent Vehicle! I went from being a lease to purchase customer, with Joe guiding me through the process. Wonderful experience, thanks to Mazda Joe and Pearson! #zoomz I went from being a lease to purchase customer, with Joe guiding me through the process. Wonderful experience, thanks to Mazda Joe and Pearson! #zoomzoom More

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Relaxed This had to be the most relaxing atmosphere I have ever experienced when purchasing a vehicle. Thanks to Mel, Freddie, JC, and the rest of the friendl This had to be the most relaxing atmosphere I have ever experienced when purchasing a vehicle. Thanks to Mel, Freddie, JC, and the rest of the friendly staff for making this such a wonderful experience. More

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