Joseph Falconer

Our sales guy, Joe, was pretty cool. Seems like a good guy. I think we got a fair deal, would be happier if we got an extra key with the vehicle. Seems like a good guy. I think we got a fair deal, would be happier if we got an extra key with the vehicle. More

by FLOCKAGEESE Verified Customer Verified Customer

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Thank u helped us and try understand communicate better because we both deaf..We are happy..Imforgot name who help3d us jeep..but pls say thank him from us..Jeep seem doing good so far..He did wax and poli because we both deaf..We are happy..Imforgot name who help3d us jeep..but pls say thank him from us..Jeep seem doing good so far..He did wax and polish cl3an good..Haven't wash before we bought..didnt cl3an inside but we do clean wash jeep and wax up good.. can u s3nd us one time wax clean inside for me if can get free car wash or price?? Next month or so?? Thanks again More

by DOGLOVER4876 Verified Customer Verified Customer

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Bought the car with issues that were not as described. Took it back less than 3 days later and was told I had to wait a month to get the issues fixed Took it back less than 3 days later and was told I had to wait a month to get the issues fixed More

by TYLERDODGE121 Verified Customer Verified Customer

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Awesome, easy, no hassle, not pushy, my wife and I will be looking at Russ Derrow FRIST when looking at any new or used vehicles be looking at Russ Derrow FRIST when looking at any new or used vehicles More

by MICHAELLOCY46 Verified Customer Verified Customer

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Very bad customer service, bought a truck from them,on the drive home turned radio on would get any stations in am of fm ,set a message to the sales person the min. I got home to tell him about it and he the drive home turned radio on would get any stations in am of fm ,set a message to the sales person the min. I got home to tell him about it and he said he would make an appointment ,he sent me a message saying they would not have any loaner cars for two to three week as their service dep was that far out,then he told me to just take to a dealer close to me but U would have to pay them to look at it ??? HAVE SOMEONE ELSE FIX THEIR PROBLEM,, NOT HAPPY AT ALL, and over a small issue like this,,Had the Manager call me Blake,he told me I was on my our and called me a liar about the problem saying they wouldn't know when this happened after i told him I contacted the sales rep the min I got home,,will never go there again what out,,, this is after I sold them a car and traded in a Jeep for this truck,,, More

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Had a great experience with russ darrow west bend Chrysler dodge jeep ram! Was treated with the upmost kindness and respect! Had a great time with Joseph falconer. And the rest of the crew that helpe Chrysler dodge jeep ram! Was treated with the upmost kindness and respect! Had a great time with Joseph falconer. And the rest of the crew that helped us on getting our new used ram 1500 4x4! Will definitely recommend this dealership to my family and friends. You guys are awesome!! And thanks again from Todd and Laurie. More

by TMGIZMO63 Verified Customer Verified Customer

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