Joseph Cassello

Always excellent service. Over the past 11 years, the service shop mechanics have made sure that my Prius is safe to drive and in great shape. Joe is always helpful and inform Over the past 11 years, the service shop mechanics have made sure that my Prius is safe to drive and in great shape. Joe is always helpful and informative at every step of a needed repair. Wouldn’t use another shop! More

by nimackev Verified Customer Verified Customer

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Just had my 2024 Toyota 4runner serviced at Oaklawn Toyota, oil change and tire rotation and inspection! Pulled into service area directed to service office, was taken care of quickly by Joe service ad Toyota, oil change and tire rotation and inspection! Pulled into service area directed to service office, was taken care of quickly by Joe service advisor and went to waiting area. Then talked to Frank Nash another service advisor that has been at Oaklawn Toyota for awhile,exchanging pleasantries! As I waited the service manager Juan was wandering around greeting customers, and even though busy takes time to talk to customers in waiting area! Then salesman Bob Spee was in showroom so he greeted me and talked Toyota quality, another reason to buy from Oaklawn Toyota! Now I know Toyota corporate watches reviews, maybe the people at the top could send more new Toyota inventory to this dealership that actually cares about its customers. and the Toyota brand! You can drive by some other dealerships and they have inventory, but the situation is people want Toyota quality and to buy from a family orientated dealership like Oaklawn Toyota! I have zero family friends who work here, this is just a well run business that deserves your business! Now back to service, vehicle was finished as promised, but the service waiting area was full (That is what happens when you have dedicated employees that do quality honest work!). They don't "rush" to get vehicle done, it is done correctly and properly!Sure there are other service departments but when you go here your treated like family, On the way out talked to Steve Hertogs the manager of sales, another informative man that cares about the customer and Oaklawn Toyota! Lastly like I said before come on Toyota send them more inventory, as people like to "browse" and then buy! Thanks for another great experience! Almost forgot don't know the service techs name just another great man working to make sure your Toyota is serviced properly! More

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Always professional and updates me on my car in case there may be an issue with the work being performed there may be an issue with the work being performed More

by maryaaron Verified Customer Verified Customer

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The dealership is always helpful and they listen to the issues I'm having. To me listening is very important. issues I'm having. To me listening is very important. More

by sijdo Verified Customer Verified Customer

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I wanted to write a review about my experience with Liz Chavez. She is a great sales person with numerous attributes. She sold my family our first van and it was a great fast experience. She really knows h Chavez. She is a great sales person with numerous attributes. She sold my family our first van and it was a great fast experience. She really knows her stuff inside and out! She is very personable, professional and quick on her feet. She answered all of my questions thoroughly and explained things twice if I needed clarification. It was a great experience to work with her and I trust her. With that being said, when I had an issue I went right to her. I went through other workers that could not get the problem fixed, but I knew Liz could. She immediately took the time to call appropriate team members and attack the issue head on. She fixed a problem with my automatic start ASAP and I wish I would have went to her first for help. I ’m thrilled with my new car and loved working with Liz. Go to her when at the Oak Lawn dealership. She’s the best! More

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Great time great service quick turnaround friendly, precise no trying to oversell,we like going there precise no trying to oversell,we like going there More

by VALGOODLOE Verified Customer Verified Customer

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I really appreciate the communication. I was updated by texts when my service was completed. I was updated by texts when my service was completed. More

by srainmoor Verified Customer Verified Customer

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He is always so polite and explains things so you understand them. He acts like he truly cares. understand them. He acts like he truly cares. More

by BSBLL05M Verified Customer Verified Customer

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Amazing! He is always informative and ready to give you his personal attention. He is a professional in his field. He is always informative and ready to give you his personal attention. He is a professional in his field. More

by faguilar1 Verified Customer Verified Customer

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Great service-frequent updates. I dropped my car off before work and it was done by 10:30 am even though my appointment was for 1pm. I dropped my car off before work and it was done by 10:30 am even though my appointment was for 1pm. More

by jmgray66 Verified Customer Verified Customer

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