Joseph Calamore

Spent $700 on keys that don’t have functioning fobs. They charged me the full hour of labor without fixing the issue. Offered me a $2000 fix. Gave me a car back that won’t lock or unlock with the fob th They charged me the full hour of labor without fixing the issue. Offered me a $2000 fix. Gave me a car back that won’t lock or unlock with the fob that was working the last 7 months no problem. Never again. This dealership is trash. More

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Decent dealership, but you have to be on your toes with the service department. No matter what you are in for they will always some recommendation for additional services you need. The additional service the service department. No matter what you are in for they will always some recommendation for additional services you need. The additional services are always quite pricey. I’ve learned to ignore the additional stuff like replacing all the radiator hoses every few years. Focus on the stuff that the service manual tells you too do and you will be fine. Also- when you buy the car don’t buy the prepaid maintenance, it is a major ripoff… More

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Joe in Service was super honest and quick! Narrowed down issue saved thousands. Was misled by previous mechanic elsewhere. Definitely trust and recommend, will be back! Narrowed down issue saved thousands. Was misled by previous mechanic elsewhere. Definitely trust and recommend, will be back! More

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Excelente customer service, pretty good, will recommend, got my second car there, good stuff. Wonderful got my second car there, good stuff. Wonderful More

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Everyone is very friendly & helpful. There are many comfortables places to sit & wait for service. There are many comfortables places to sit & wait for service. More

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Prompt, courteous and professional service. Vehicle work done faster than promised. Lesly was a great advisor. Vehicle work done faster than promised. Lesly was a great advisor. More

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Poor customer service, vehicle still not working properly, it seems like they are understaffed, which is why service takes a while compared to other Toyota Dealers. properly, it seems like they are understaffed, which is why service takes a while compared to other Toyota Dealers. More

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I did not expect this kind of service from an official dealer. I brought my Toyota RAV4 (5,000 miles) in for routine maintenance, and my metal valve stem caps were stolen and replaced with cheap plastic o dealer. I brought my Toyota RAV4 (5,000 miles) in for routine maintenance, and my metal valve stem caps were stolen and replaced with cheap plastic ones. I have before and after photos, as well as a photo report from the service advisor confirming the switch. If they can steal something as small as this, who knows what else they might steal or do incorrectly? Very disappointed with this level of service. More

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My visit was not good. I was told a 2 hour wait when I booked my appointment for an oil change and filter replacement. After nearly 3 hours I checked in with my service r I was told a 2 hour wait when I booked my appointment for an oil change and filter replacement. After nearly 3 hours I checked in with my service representative, Joseph. He told me my vehicle was still being worked on. I asked him how much longer cause this wait time seemed excessive. He said I don’t know where in the process they are but it’s being worked on. I then asked him if he could please check into it please he then became pretty irritated and proceeded to yea of coarse I can in an angry tone. I stood and waited for him to come back he then pushed the door open so hard and fast I was struck by the door . My hands were swollen and I was rattled and in pain. He never apologized instead he ran away avoiding me. Another employee who saw the entire thing I think his name was Blair he went and got an ice pack for me . Finally Joseph returned only to tell me that the work was just now started!! What was my car doing for 3 hours then??? I told him it’s not acceptable. He then said he’d go get a manager as he huffed and puffed away. I was made to feel like I was the problem, I was injured by him with no apology or concern . I understand ppl have bad days and things sometimes take longer than expected but 3 hours!! For an oil change! I left in tears with a hand injury. I was charged the full price to boot. $240. I have never had such a terrible experience at a dealership . Not acceptable at all! I have prepaid 2 more oil changes and I don’t plan on going back! I’d rather go to my local shop near my house where I’m in and out in 30 /40 minutes and am treated with respect. Terrible day . I feel I deserve to be compensated for my time and the foul attitude I dealt with . My hand is sore and I’m a very unsatisfied customer . More

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Always accommodating, excellent customer service. Quick to get me in with any vehicle problems I have and resolve them in a timely manner. Great place to buy and get your vehicle serviced. Quick to get me in with any vehicle problems I have and resolve them in a timely manner. Great place to buy and get your vehicle serviced. More

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