Joseph Allen

Bought 2 vehicles here & have done service bulletin repairs plus warranty work here. A recent issue which was an emergency-they worked to bring us a loaner 150 miles away & got our car fixed & also som repairs plus warranty work here. A recent issue which was an emergency-they worked to bring us a loaner 150 miles away & got our car fixed & also some service bulletin stuff done we did not know about. While we typically get routine service done at our local ASE certified mechanic shop, we do have confidence in this dealership & are likely to purchase there again. More

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Great Experience - Again! This was our 4th Subaru from Lithia/Subaru of Spokane. Joseph Allen was our salesperson for our first 2 Subaru's. He is why we keep coming back. Th This was our 4th Subaru from Lithia/Subaru of Spokane. Joseph Allen was our salesperson for our first 2 Subaru's. He is why we keep coming back. This time we worked with Nicholas and Colton. Great experience. Both were patient, knowledgeable, and bent over backwards to help answer questions during the sales process and the time we waited for our car to arrive. Joseph was so quick with the price quote and it was so fair. As always. A shout out to Mary in Finance - perhaps the quickest we have been in finance before! Way to go team! More

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Second new Subaru This is the second new Subaru I have bought from Subaru of Spokane. Steve Blue sold me both cars and I cannot say enough good things about Steve. He m This is the second new Subaru I have bought from Subaru of Spokane. Steve Blue sold me both cars and I cannot say enough good things about Steve. He makes your experience a pleasure not a chore. The car I wanted was at a Renton, WA dealership so Steve, along with his manager (Joseph Allen), worked it out so I could buy this car. On his day off Steve went to Renton and brought my car back to Spokane for its delivery to me. This is customer service at its best. Mary in finance was also very pleasant and professional not pressuring me to buy more than I wanted. More

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Informational and not a hard sell We're we greeted vey pleasantly by Steve Blue when we entered the showroom and when we asked for Joseph Allen, Steve was very considerate and said he We're we greeted vey pleasantly by Steve Blue when we entered the showroom and when we asked for Joseph Allen, Steve was very considerate and said he would get Joseph for us. After introductions to Joseph asked that we work with Steve so he could find out our car needs. Was a pleasant and very knowledgeable experience. We were with Steve and then Mary past store hours without feeling pressured to make a decision. Highly recommend Steve. Mary was very professional as well. Karen & Mike Halladay More

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Purchased a used 2000 Ford Explorer I worked with Aaron Taylor to purchase this vehicle. He was very pleasant to work with and not at all high pressure which is very unusual and very muc I worked with Aaron Taylor to purchase this vehicle. He was very pleasant to work with and not at all high pressure which is very unusual and very much appreciated. I was able to thoroughly check out the vehicle and, in addition to a normal test drive, I wanted to show it to my son as I was actually looking for a vehicle for his son (my grandson). That took some extra time as well as a detour to let my wife see it as we have also been looking for a nice used low miles vehicle. Aaron was very patient and understanding never losing interest and acquiring information I requested such as a CarFax and the Service Dept inspection sheet. When it finally got down to making the deal, time had slipped away and I had very little time to finalize a deal. The back and forth between the "manager" and myself through Arron, which I could do without, went quickly as Aaron made them aware that I had another commitment and didn't have a lot of time. We arrived at an acceptable price in a short period of time, the paper trail was completed and I was on my way. No buyers remorse and hopefully a positive experience for all. Other sales reps I encountered were also pleasant to speak with and helpful when I went back the following day to pick up the vehicle. They also washed the vehicle again before I picked it up as it did get a small amount of dirt on it during the test drive. More

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Very satisfied! Due to the high volume of customers the day I bought my new 2015 Forester XT Touring, I was helped by several different guys. They were all profession Due to the high volume of customers the day I bought my new 2015 Forester XT Touring, I was helped by several different guys. They were all professional, friendly and helpful. Never once did I feel pressured. I wasn't very well prepared to actually purchase a car that day (didn't bring my financial info), and in hindsight I probably should have just sold my 2009 Forester XT by myself instead of trading it in. With that said, I felt I got a fair deal and I'm very happy with my purchase - no regrets. Love, love, love my new Forester!!! Thank you Nick (Joe, Aaron and Tyler too) and all the other people who were delighted (and a little jealous!) that I got that super awesome Forester!! More

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great service at a great price. What a good job. Had my oil clanged and tires filled with lots of time to relax and enjoy the day after the service is done. What a good job. Had my oil clanged and tires filled with lots of time to relax and enjoy the day after the service is done. More

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Love My Subaru I purchase a preowned certified 2011 Subaru Outback 09/05/2014. I had researched cars for two months and after talking to people who own Subarus I dec I purchase a preowned certified 2011 Subaru Outback 09/05/2014. I had researched cars for two months and after talking to people who own Subarus I decided that was the car for me and my budget. I worked with Joshua Parazzo for the test driving and was please with that aspect of the purchase -- worked with Joseph Allen on the initial paperwork and was satisfied with the price we agreed upon, which was within my budget. Worked with Tyler for the final paperwork -- only problem was too much paperwork in a short length of time with no chance to really go over the details. This is important for a senior citizen. Proudly drove the car home and checked over the paperwork only to discover a company error in the total price of the car -- I was charged too much. After contacting Tyler the figures were checked and the Subaru dealership was very honest and forthright in correcting the situation and issuing a refund, plus reducing the price of the extended warranty to a bottom figure. I have had an occasion to contact the parts department and they have been more than helpful in explaining any questions I have had to my satisfaction. Subaru of Spokane is an honest car company and its people are great to work with, even if there are some issues to resolve. More

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Our Sixth Subaru We are definitely Subaru folks, so when we decided it was time to trade in our 2003 Impreza, we knew we would use Subaru of Spokane. We have been very We are definitely Subaru folks, so when we decided it was time to trade in our 2003 Impreza, we knew we would use Subaru of Spokane. We have been very pleased with the dealership and the service department. Our only decisions were which model and color, and the help we received - especially from Steve Blue - has made our new Subaru a very welcome addition to our lives. More

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Highly recommended! After months of deliberation and research, I was finally ready to buy an Outback. I emailed 11 dealers in the pacific northwest with the specifics, a After months of deliberation and research, I was finally ready to buy an Outback. I emailed 11 dealers in the pacific northwest with the specifics, and Subaru of Spokane had the best offer. Unlike many of the email responses I got from other dealers, Joseph Allen was straightforward and friendly and provided detailed answers to all of my questions. Joseph was an absolute pleasure to work with...prompt, courteous, and most importantly, he never once tried to get me to buy something I did not want. The whole process was so painless and easy, I would go back there in a heartbeat. More

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