Joselyn Santos

I have been going to this dealership for service of my Q70 for years and each and every time they are excellent. Communication and the quality of customer service is always top notch and their service wr Q70 for years and each and every time they are excellent. Communication and the quality of customer service is always top notch and their service writers are always exemplary and very knowledgeable. Maritza took care of me and my vehicle for this last service and she was friendly, caring and kept me informed constantly on the status of my vehicle. Joselyn assisted me with the pick up of my vehicle and she was very professional as well. I highly recommend this dealership!! More

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Arranged to have my car brought in for completion of a recall notice. Great service, well designed communication skills, and the valet service was greatly appreciated. Excellent experience overall! recall notice. Great service, well designed communication skills, and the valet service was greatly appreciated. Excellent experience overall! More

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Great people, great service, always courteous and dependable. Will always use infinity of Ontario for service. dependable. Will always use infinity of Ontario for service. More

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John was fantastic. Excellent to work with. Grea people skills. Explained everything each step of the way and what to expect. Excellent to work with. Grea people skills. Explained everything each step of the way and what to expect. More

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Infiniti of Ontario has good customer service. However, there labor rates are not disclosed to a customer and they charge outrageous for simple service jobs. Had 3 hoses changed in my coolant syst However, there labor rates are not disclosed to a customer and they charge outrageous for simple service jobs. Had 3 hoses changed in my coolant system. The parts were $331 and labor was $1253.87. That’s outrageous for a job that took 3 hours to do. Be very careful and get labor prices ahead of any job as this happened to me today and was shocked! Service advisor made it look like parts were expensive when in reality they let me have it with labor. More

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Beautiful facility and the service from Jocelyn was very quick and amazing they wash my vehicle and was ready right on time. Thank you!! quick and amazing they wash my vehicle and was ready right on time. Thank you!! More

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The service far exceeded my expectations! The employees were professional, courteous and friendly. My service was done sooner than expected and there were no hidden or unexpected charges. The The employees were professional, courteous and friendly. My service was done sooner than expected and there were no hidden or unexpected charges. They fixed my issue and I was back in my beloved QX55 quickly. More

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Service department is below par; worst customer service ever! Which there was another dealership close by! ever! Which there was another dealership close by! More

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Had an issue with my car tire rotation. I don’t believe that they did it right since I have a red sport so they put my front tires in the back and the back tires in the front. Red sport has I don’t believe that they did it right since I have a red sport so they put my front tires in the back and the back tires in the front. Red sport has two diferente size tires More

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Joselyn Santos was very professional and delivered an awesome customer service experience for me. She and the service department were able to find an issue with my car that was still covered under the Po awesome customer service experience for me. She and the service department were able to find an issue with my car that was still covered under the Power Train warranty and had it repaired free of charge. Although it took longer than anticipated, Joselyn made certain I had a loaner car to use during the entire time it took to repair my car. Joselyn also communicated well so I knew what to expect. I am very content with the service that Joselyn and Infiniti of Ontario had provided me. I was also impressed with Joselyn's colleagues, Maritza and Brooke, and how they stepped in to help me when she was off. Thank you ladies! And thank you Joselyn for doing a great job and making me feel very taken care of! Appreciate you! More

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