First of all, we drove 5 hours in the rain to look at the
car. And we called ahead to let them know we would be coming. Once we got there and test drove the car things stalled and took forever. We did chit-c
car. And we called ahead to let them know we would be coming. Once we got there and test drove the car things stalled and took forever. We did chit-chat a little with Jose, but we sat there for several long periods of time without any contact with the salesman or anyone. We came pre-approved for a loan and the salesman promised that they could beat the interest rate. We also asked that they not run our credit more than once as it shouldn't be needed more than once to check numerous financial institutions, however, it was actually run 3 separate times, not once but THREE times. Then when negotiating the price they slyly added a $3500 "reconditioning fee" into the figures thinking we wouldn't notice after a few back and forth negotiations. Luckily we did our homework prior so we caught it quickly. When brought it to their attention, they lied about it being there before until we proved it was not by the figures. As far as the finance guy - he was extremely rude and had absolutely zero personality. And forcing us to put the car on our insurance before processing the paperwork is also very shady. Texas law states we have 30 days to add a new vehicle. Like I said, we did our homework and we will never use this or any related dealership again nor will we recommend this dealership. It was not our first time buying a vehicle so the lack of explanation of the paperwork would not have been tolerated normally, but we mainly just wanted to get out of there since we had a 5 hour drive in the rain to go and had already been there too long as it was. And FYI - you might want to teach all your salespeople how to drive a manual transmission.
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by TX70
Verified Customer
Verified Customer
May 14, 2025 -
San Antonio Dodge Chrysler Jeep Ram responded
Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.
Mauricio Hernandez - General Manager
MoHernandez@sanantoniodcj.com
Shady management and shady salespeople don’t trust this
dealership. Fake from beginning to end all fake transaction.
dealership. Fake from beginning to end all fake transaction.
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by Jesse_078
May 03, 2025 -
San Antonio Dodge Chrysler Jeep Ram responded
Thank you, Jesse, for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case, and we'd love the opportunity to get more details to see if we can turn this situation around for you.
Mauricio Hernandez - General Manager
MoHernandez@sanantoniodcj.com
May 03, 2025 -
Jesse_078 responded
You know the reason you made a fake deal. You promised you would take care of it yet the same shady employees work there. Your dealership used deceptive trade practices proceed with a loan without a trade in and after deal
Was finalized it was such a shock ohhh you wanted to trade in the car???? Yeah thats why you kept the keys after being asked over and over to return them to later say what trade get real be honest stand on business be professional.
May 03, 2025 -
Jesse_078 responded
You know the reason you made a fake deal. You promised you would take care of it yet the same shady employees work there. Your dealership used deceptive trade practices proceed with a loan without a trade in and after deal
Was finalized it was such a shock ohhh you wanted to trade in the car???? Yeah thats why you kept the keys after being asked over and over to return them to later say what trade get real be honest stand on business be professional.
May 03, 2025 -
Jesse_078 responded
You know the reason you made a fake deal. You promised you would take care of it yet the same shady employees work there. Your dealership used deceptive trade practices proceed with a loan without a trade in and after deal
Was finalized it was such a shock ohhh you wanted to trade in the car???? Yeah thats why you kept the keys after being asked over and over to return them to later say what trade get real be honest stand on business be professional.
May 03, 2025 -
Jesse_078 responded
You know the reason you made a fake deal. You promised you would take care of it yet the same shady employees work there. Your dealership used deceptive trade practices proceed with a loan without a trade in and after deal
Was finalized it was such a shock ohhh you wanted to trade in the car???? Yeah thats why you kept the keys after being asked over and over to return them to later say what trade get real be honest stand on business be professional.
May 03, 2025 -
Jesse_078 responded
You know the reason you made a fake deal. You promised you would take care of it yet the same shady employees work there. Your dealership used deceptive trade practices proceed with a loan without a trade in and after deal
Was finalized it was such a shock ohhh you wanted to trade in the car???? Yeah thats why you kept the keys after being asked over and over to return them to later say what trade get real be honest stand on business be professional.
Dealership was clean with a lot of vehicle options
associates were very informative and helped solve any issues with our purchase. I would recommend for anyone looking for a vehicle.
associates were very informative and helped solve any issues with our purchase. I would recommend for anyone looking for a vehicle.
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by rebeccacastro82
Verified Customer
Verified Customer
Apr 17, 2025 -
San Antonio Dodge Chrysler Jeep Ram responded
Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at San Antonio Dodge Chrysler Jeep Ram are glad to have you as a customer.
Dennis Erazo - General Sales Manager
denniserazolagos@sanantoniodcj.com
Jose who was the guy that originally was helping me was
very nice and help full unfortunately he had to step away but Eduardo quick to step in and finish my purchase he vas very nice and helpful made time
very nice and help full unfortunately he had to step away but Eduardo quick to step in and finish my purchase he vas very nice and helpful made time fly by they both help me get a cheaper insurance on my new vehicle they were so helpful thank you to you both
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by Bandajulia17
Apr 13, 2025 -
San Antonio Dodge Chrysler Jeep Ram responded
Thanks for sharing your thoughts about your experience with San Antonio Dodge Chrysler Jeep Ram. We appreciate your business and hope to see you again soon!
Dennis Erazo - General Sales Manager
denniserazolagos@sanantoniodcj.com
Jose was extremely knowledgeable and very forthcoming
about the whole process. Will definitely be using him again in the future.
about the whole process. Will definitely be using him again in the future.
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by sscardinals11
Verified Customer
Verified Customer
Apr 07, 2025 -
San Antonio Dodge Chrysler Jeep Ram responded
Here at San Antonio Dodge Chrysler Jeep Ram, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!
Dennis Erazo - General Sales Manager
denniserazolagos@sanantoniodcj.com
This dealer used deceptive trade practices and lies to
you to make a deal. Very unprofessional from
Area manger down to the salesman on the floor. Be aware stay away. I almost got fooled into a bad deal
you to make a deal. Very unprofessional from
Area manger down to the salesman on the floor. Be aware stay away. I almost got fooled into a bad deal but how many others have gotten fooled.
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by Jesse_078
Apr 03, 2025 -
San Antonio Dodge Chrysler Jeep Ram responded
We're sorry to hear about your experience, Jesse, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.
Mauricio Hernandez - General Manager
MoHernandez@sanantoniodcj.com
Apr 03, 2025 -
Jesse_078 responded
You know who I am. Spoke with area manager and corporate and you still play games. I’m the guy you faked taking my trade and pretended the 5.5 hours I was there that the dealership was taking the trade by not giving me my keys and communicating any changes but proceeding to make a deal with no trade without my knowledge or permission. Shady actions by your sales managers and sales rep who opened you up to further legal action.
Apr 03, 2025 -
Jesse_078 responded
You know who I am. Spoke with area manager and corporate and you still play games. I’m the guy you faked taking my trade and pretended the 5.5 hours I was there that the dealership was taking the trade by not giving me my keys and communicating any changes but proceeding to make a deal with no trade without my knowledge or permission. Shady actions by your sales managers and sales rep who opened you up to further legal action.
May 03, 2025 -
Jesse_078 responded
You know the reason you made a fake deal. You promised you would take care of it yet the same shady employees work there. Your dealership used deceptive trade practices proceed with a loan without a trade in and after deal
Was finalized it was such a shock ohhh you wanted to trade in the car???? Yeah thats why you kept the keys after being asked over and over to return them to later say what trade get real be honest stand on business be professional.
May 03, 2025 -
Jesse_078 responded
You know the reason you made a fake deal. You promised you would take care of it yet the same shady employees work there. Your dealership used deceptive trade practices proceed with a loan without a trade in and after deal
Was finalized it was such a shock ohhh you wanted to trade in the car???? Yeah thats why you kept the keys after being asked over and over to return them to later say what trade get real be honest stand on business be professional.
Scammer and liar.
Don’t trust this dealership. Deceptive trade practices at this location. No morals anything to make a sale
Don’t trust this dealership. Deceptive trade practices at this location. No morals anything to make a sale
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by Jesse_078
Apr 02, 2025 -
San Antonio Dodge Chrysler Jeep Ram responded
Providing a positive experience is our top priority, Jesse, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.
Mauricio Hernandez - General Manager
MoHernandez@sanantoniodcj.com
Apr 02, 2025 -
Jesse_078 responded
Why did you respond privately you know the dealer itself including management and sales used deceptive practices. Please be transparent for future customers can know the shady efforts your dealership allows to make a sale
Apr 02, 2025 -
Jesse_078 responded
Why did you respond privately you know the dealer itself including management and sales used deceptive practices. Please be transparent for future customers can know the shady efforts your dealership allows to make a sale
It was a very easy process.
Jose and team was very professional and did everything they could to earn our business. My wife and I are satisfied with the deal.
Jose and team was very professional and did everything they could to earn our business. My wife and I are satisfied with the deal.
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by LATROYBRADFORD
Verified Customer
Verified Customer
Mar 07, 2025 -
San Antonio Dodge Chrysler Jeep Ram responded
Latroy, Thank you so much for your excellent review! We are so glad that Jose and our team had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else.
Dennis Erazo - General Sales Manager
denniserazolagos@sanantoniodcj.com
Joey took he's time to help me find what I was looking
for and made sure I was taken care of with my over all experience.
for and made sure I was taken care of with my over all experience.
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by priscillamyagent
Verified Customer
Verified Customer
Feb 26, 2025 -
San Antonio Dodge Chrysler Jeep Ram responded
Thank you, Priscilla! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing San Antonio Dodge Chrysler Jeep Ram.
Dennis Erazo - General Sales Manager
denniserazolagos@sanantoniodcj.com
Feb 26, 2025 -
San Antonio Dodge Chrysler Jeep Ram responded
Thank you, Priscilla! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing San Antonio Dodge Chrysler Jeep Ram. We look forward to having you as one of our valued customers for many more years to come!
Dennis Erazo - General Sales Manager
denniserazolagos@sanantoniodcj.com
I had a great experience purchasing my car.
Everyone at the dealership was helpful and answered any questions I had.
Everyone at the dealership was helpful and answered any questions I had.
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by KaranS
Verified Customer
Verified Customer
Feb 16, 2025 -
San Antonio Dodge Chrysler Jeep Ram responded
Thanks, Karan, for sharing about your experience with San Antonio Dodge Chrysler Jeep Ram. We appreciate your business and hope to see you again soon!
Dennis Erazo - General Sales Manager
denniserazolagos@sanantoniodcj.com
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