Jose Rosario | Page 4

Enjoyed the customer service. Joe Rosario was helping me buy my new car, he was very helpful and took the time to show me some of the features in the car that I bought. He was very nice, friendly personali buy my new car, he was very helpful and took the time to show me some of the features in the car that I bought. He was very nice, friendly personality. A pleasure doing business with. More

by MEDEIROS.PAUL Verified Customer Verified Customer

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Had to open a loan to get discount, penalty for paying cash Deceptive practices. Had to take loan to get discount. The price given on Consumers car price service was deceptively low. The requirement of militar Deceptive practices. Had to take loan to get discount. The price given on Consumers car price service was deceptively low. The requirement of military service or new college grad was not spell out to get the price stated. Had to take out a LOAN!!!!!!!!!!!! to get discount. In other words you get PENALIZED for paying cash. I will never go to Boch again. We bought a new Camry from your dealership in 2015 and got it at lowest price thru Consumers car buying service and there was NO NEED to take out a loan to get the lowest price. Had to drive over 50 miles to find out about the req'd loan, college and military service. When a quote is send to a possible buyer CLEARLY STATE ALL requirements to get that price, DON'T put a VERY, VERY VAGUE DISCLAIMER in tiny print at the bottom of the page. More

by RICHARD_KALINOSKI Verified Customer Verified Customer

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Listened to wants My sales rep Jose Rosario listened to my wants with respect to the vehicle I was interested in. He was courteous and professional in all communicatio My sales rep Jose Rosario listened to my wants with respect to the vehicle I was interested in. He was courteous and professional in all communications, whether email, phone, text or face-to-face. I purchased a 2019 RAV4 XLE about a month prior for my wife and based upon that experience I choose to come back to Boch Toyota South to work with him again on my 2019 Camry XSE. He was always prompt to respond to questions and made himself available even on his day off. I am happy to recommend Jose to any of my friends and family that may be interested in purchasing or leasing a new vehicle. More

by AlanC Verified Customer Verified Customer

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My new RAV4 Jose Rosario is a kind gentleman. Wonderful sales experience with him. I would highly recommend this dealership. He listened, understood my needs a Jose Rosario is a kind gentleman. Wonderful sales experience with him. I would highly recommend this dealership. He listened, understood my needs and made suggestions. More

by Shirley Verified Customer Verified Customer

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Bait & Switch, Poor Communication and Trust in Process Bait and switch tactics - advertised internet price, but came in and said you must take their financing (I offered to pay in cash). Accepted taking th Bait and switch tactics - advertised internet price, but came in and said you must take their financing (I offered to pay in cash). Accepted taking their finance - but then still would not give net price. 2. Asked for specific date to get car. They said "come on in we'll take care of it". Then got to the sign off manager who said absolutely no way they could deliver at that time. I had now passed up/ lost another great deal. Not upfront. Get things in writing with absolute yes or no answers. After signing contract which I was nervous about after bait and switch. Walked out past the car on the way out. Saw a good sized dent on the door. I was so surprised I thought some other car door hit the car. I went inside immediately and told the salesguy /showed him. Said must have been how the sun was hitting it. They did with credit make effort to fix. But lucky I caught it. Looking back - the car was newly waxed / polished, and he opened all the doors when I walked up. Guy said he was a car detailer in the past. Be careful. Advice - don't set appointments ahead to know you are coming. Just show up early when not busy and ask to see a car. I will see when the polish wears off how many scratches. Finally on DMV pickup, I asked for the number of who would call so I could recognize. Got name - No Number. Agreed to set a time to meet. Next morn I am literally at work and get a call. I can only quick text back "I am on call " for work. An hour later - I get a series of calls - guy says he is at DMV now ready to go. He sent a text saying just meet me at xxx time. We hadn't agree on a time, and I couldn't leave work at the time. Ran out of work. Says he is going to pay and not wait for me to get there. I said NO, I don't want you to pay. I get there and guy said I paid for you. Now write a check to him. Terrible commuication and not a my convenience. Today i went to Botch website and found seven day return guarantee. The paper contract says no returns - but I should have checked the website. I was never told about any return policy - but be sure you check all policies. It says they return everything take everything back - except taxes and fees (which makes sense). Looking back, they were not doing any favors. By PAYING before I got there, they were basically sealing the deal. Had I read that policy yesterday, I could have ended the deal - but after paying taxes - no one is going to take their 7-day return policy (on website - but never mentioned. After all that, the guy asks me to sign off to take One key. I never saw a paper saying how many keys. And I have bought many cars from dealers and private / new and used. I have never had a dealer hand over a car with one key. Very subpar chea move i'd expect from a salvage aution car sale place - not a certified dealer. I asked to get another key. Once DMV and taxes paid - silence - no answers. More

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