Jose Martinez
Jose Martinez at Headquarter Honda
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Jose Martinez

Service Drive Manager

Headquarter Honda

17700 State Road 50
Clermont, FL 34711

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14 Reviews

Hometown: Providence, RI Spoken Languages: English & Spanish Why I Enjoy Assisting You: I am a people-person, & I love helping others out in any way to, ultimately, make them happy. Hobbies: Fishing, cycling, & video games. Interesting Fact My Co-workers Don't Know: I originally went to school with the intention of becoming a teacher.

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14 Reviews

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14 Reviews of Jose Martinez

March 18, 2023

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Employee Rating

Lean was professional and knowledgeable thank u Leon and headquarter Honda for a great purchasing experience. More

by jbencosme81
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Leon Miller, T.J. Burke

November 09, 2021

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Employee Rating

It was so easy and fast to buy a car ….my salesman Dylan was the best I have ever worked with !!!! I will never go anywhere again . Very friendly staff ….. even TJ the financial man was Great !!! Thank you More

by Hondadanny77
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Nov 09, 2021

Hondadanny77 responded

Love this place …. Good prices and friendly staff! I will be back …

March 31, 2020

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Leon, John and Jose in service department provided a top of line level experience. If you need a car I recommend them. This dealer has always provided excellent service. More

by FVAL26
Recommend Dealer
Yes

August 15, 2019

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Employee Rating

Excellent dealership We have purchased many vehicles , from Headquarter Honda; both our family and friends. We have always received excellent service; before, during, an More

by Bulls
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Anthony Angle, Carlos Sanchez, Nikkol Clemons, Rita Beni, Nicole Ellis , George Ibrahim, Stephanie Vargas, Luis Vega, Dennis Yunker

November 09, 2018

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Bad customer service I have a 2018 accord and I’ve had to take my car in 5 times for the same issue and they have yet to rectify the problem since 10/06 and they keep giv More

by Madwoman
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No

Other Employees Tagged: Daniel Blakely

Nov 15, 2018

Headquarter Honda responded

Madwoman, we certainly empathize with the frustration experienced during your visits to our Service Department in October and continuing into this month. As Jose explained to you this past Monday, November 12 when you picked up the Accord, the American Honda Florida Technician, Eric, determined that our technician overfilled the oil during the oil change. This caused the Accord, with the advanced technology, to go into a “protective” mode and throws codes that aren’t reflective of the actual issue. We apologize that for the inconvenience to you with the repeated trips to the department, but your 2018 Accord is in now perfect working order.

July 08, 2018

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Employee Rating

Consistently dependable Whatever I call for appointment usually there quick and accommodating. I appreciate that especially for my busy schedule. Thank you very much. A very More

by Haleboyb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Nikkol Clemons, Rita Beni

Jul 19, 2018

Headquarter Honda responded

Thank you so much for shouting such praises concerning our service department & its staff. We love to read such positivity; that helps elevate us from the competition & solidifies our customer service training policies.

July 07, 2018

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New car buying As always the service at HQ Honda was outstanding. Regarding the purchase of the new car I would like to send high acknowledgement to Mike and John f More

by PhilaSpecial
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Jahangir, Carlos Sanchez, John Shelling , Vanessa Aybar, Stephanie Vargas, The escapes me right now but the person I worked with at Finance was also very good,

Jul 09, 2018

Headquarter Honda responded

Textbook CUSTOMER SERVICE review right here, folks!! Thanks so much for the extremely detailed account of your experience shopping with Headquarter Honda. Congratulations on the safe & timely delivery of your new Honda & thanks for shouting out each & every person you came in contact with while you were here. Incredible! :)

July 06, 2018

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they were very helpful the experience was as good as my other 5 or 6 auto purchases at headquarter honda, they went out of their way to be nice and courteous to my wife and More

by joe1234
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Anthony Angle , Steven Poncelet, Dennis Yunker

Jul 09, 2018

Headquarter Honda responded

THANK YOU SO MUCH FOR YOUR LOYALTY! 5-6 purchases from one business is about as high praise as it gets. Congrats on your most recent purchase from us & thanks for continuing to review your experiences & Headquarter associates afterwards! :)

June 12, 2018

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best coupons in town the staff is very helpful and friendly. I used the coupon I got in the mail and decided to have another service don. My 2004 Honda runs like a dream. More

by sutlk001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Carlos Sanchez, Daniel Blakely , Vanessa Aybar

Jun 13, 2018

Headquarter Honda responded

Thank you so much for feeling your recent service visit was so positive that others should also hear/read about it. We appreciate you taking the time to rate/review us. Thank you also for tagging Vanessa, Daniel, Carlos, & Jose whom we assume are all the people you encountered while here that day. We look forward to the next time you need us... & we want you know that we'll be there for you as well!

May 24, 2018

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Employee Rating

Sales Process John Shelling is a true professional and will always provide you with highest level of service. This is my second purchase with him. The buying proces More

by FVAL26
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Fernelys Santana, John Shelling

Jun 04, 2018

Headquarter Honda responded

Thank you so much for singling out John Shelling in your review of the buying experience you had recently with HQ Honda. That's just one of many reasons John was our Employee of the Year last year... it's that commitment to customer service & generally being helpful not pushy, that so many people love about working with him. Glad to hear the rest of the people you encountered also did their part. Congrats on your new vehicle & thanks for returning to us! We LOVE loyalty!

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