Jose Hernandez
Jose Hernandez at Strong Volkswagen
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Jose Hernandez

Service Manager

Strong Volkswagen

1070 S Main St
Salt Lake City, UT 84101

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3.7
6 Reviews
3.7

6 Reviews

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6 Reviews of Jose Hernandez

May 03, 2024

Dealership Rating
Employee Rating

Our family has leased 13 vehicles with Strong VW and have always had an excellent experience doing business with them. Tony Glavas is amazing and has taken care of us since we leased our first car with them More

by Mlc6283
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tony Glavas, Christian Coughlin

May 03, 2024

Strong Volkswagen responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Tony and our team, and we look forward to working with you again. Joe Martin joe.martin@strongautogroup.com

May 02, 2024

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Employee Rating

I have used Strong for 15 years and have never been disappointed! Thanks to all of you for treating me like family. More

by Venturasbodyandpaint
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 03, 2024

Strong Volkswagen responded

Thanks for sharing your thoughts about your experience with Strong Volkswagen. We appreciate your business and hope to see you again soon! Jose Hernandez Jose.hernandez@strongautogroup.com

March 27, 2024

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Employee Rating

Billy Mead at Strong VW is seriously the best! I had an issue with my upholstery and he went above and beyond to make sure I was taken care of! I will definitely return when I’m ready to buy anoth More

by ldelapaz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Billy Meade , JD Featherstone

Mar 28, 2024

Strong Volkswagen responded

Thank you for your very kind review. Billy and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Strong Volkswagen. Jose Hernandez Jose.hernandez@strongautogroup.com

August 03, 2023

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Employee Rating

I regret to inform you that my recent customer service experience was far from satisfactory. During my visit, I had the unfortunate encounter with the Assistant Service Manager, Mr. Wyatt Bryson. I must More

by EF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Walker Strong , Wyatt Bryson

Aug 07, 2023

Strong Volkswagen responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Jose Hernandez Jose.hernandez@strongautogroup.com

Aug 07, 2023

EF responded

Dear Mr. Jose Hernandez, As we have previously communicated via email, I would appreciate a formal response to this complaint. You may choose to respond via email, fax, or a letter. The discriminatory behavior exhibited by your employees is completely unacceptable, and it has been an experience unlike any other in my life. A face-to-face meeting is not feasible at this time. An official apology would be acceptable to me. This issue is not about monetary compensation, but rather, I hope this serves as a clear message to Strong Volkswagen. Sincerely, EF

July 27, 2023

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Employee Rating

Amazing and quick customer service! We hope to always use Cody for purchases at Strong! More

by alicia.freeman
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Daniel Winder, Mark Judson , Cody Riely

Jul 28, 2023

Strong Volkswagen responded

Thank you so much for your kind words, Alicia, and for taking the time to leave us this wonderful feedback! Joe Martin joe.marting@strongautogroup.com

June 19, 2023

Dealership Rating
Employee Rating

I took my car in at 20,000 miles for an oil change and they told us due to my car being built during Covid they used cheap parts and my breaks are bad and wearing weird we needed to get them checked out . More

by janawilliams85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Anthony

Jun 20, 2023

Strong Volkswagen responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, Jana, and hopefully, we can get to the bottom of this. Jose Hernandez Jose.hernandez@strongautogroup.com Strong Volkswagen Team (801) 596-2200

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