Jose Enriquez | Page 5

Nissan of Torrance responded

Hello Niki, we sincerely apologize for the inconvenience you faced while waiting to get into finance after your deal was made. We understand that your time is valuable, and we appreciate your patience during this process. Our goal is to ensure that every aspect of your visit meets your expectations, and we regret that we fell short in this instance. We are continuously striving to enhance our customer service; we have addressed this issue with our team to ensure that future customers don't experience similar delays. We are glad to hear that everything else about your visit was satisfactory. Thank you again for your feedback, and we hope to serve you better in the future! Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hello, congratulations on your new vehicle! We are happy to have provided an excellent experience and glad to have met your vehicle expectations. Thank you for choosing Nissan of Torrance. Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hello Mayra, thank you for choosing Nissan of Torrance to assist you with your vehicle purchase. We appreciate you taking the time to leave us this excellent feedback and are happy to have you as part of the family. We look forward to your next visit! Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Congratulations on your Nissan Altima and welcome to the Nissan of Torrance family. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let others know about your positive experience. Have a great day! Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hello Frank, congratulations on your brand-new Nissan Kicks and welcome to the Nissan of Torrance family. We do hope we can be of assistance in the future. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hello, we're so glad that we were able to go above and beyond your expectations! We truly appreciate your support and business. We look forward to your next visit! Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hello Lorenzo, we're glad you had such a wonderful experience with us! Thank you for sharing your positive experience with our team, it means a lot to us. Please don't hesitate to reach out if there's anything additional we can do for you. Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hello Leslie, we're glad to hear we delivered such a great experience. Your satisfaction is always our top priority. Please don't hesitate to reach out if there's anything additional we can do for you.' Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Thank you for taking the time to share your experience with us. We are glad our service team and sales team provided you with a positive experience. We sincerely apologize for any inconvenience you faced due to the issues Lily experienced with her computer or printer. We understand that technology plays a vital role in our operations, and we are committed to ensuring our team is equipped with the necessary skills to serve our clients effectively. The attitude you described is not like Lily as she has a positive attitude and is a great team player, we will be sure to address this with her. Thank you again for your valuable feedback as it allows us the opportunity to improve. Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Congratulations on your brand-new Nissan Rogue and welcome to the Nissan of Torrance family! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day! Kind Regards, Elizabeth Reyes Customer Relations Manager