Jose Carpio | Page 3

They are so professional and helpful They were super professional, attentive to all our needs, helped us with everything, and were very friendly. professional, attentive to all our needs, helped us with everything, and were very friendly. More

by Claluabad Verified Customer Verified Customer

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This was a situation from the start. I was on line and expressed interest on the car and filled out all the information requested on line including prequalifying. That same evening I re I was on line and expressed interest on the car and filled out all the information requested on line including prequalifying. That same evening I received a call from internet sales advising the car was available. I advised I would be up to see it on Thursday, or Tuesday if I could clear the time. This took place Monday evening. I came up the next day Tuesday from Key Largo. I was meet by Jose and after about 45 minutes of waiting he comes and says he has good news and bad news. The car was available but was ut on loan. Why did the internet sales people not say that before I drive 2 hours up there. Then he works up a price that was almost 10k higher then the Sale Price in the internet posting. His reason was that I didn't quantify for all the incentives. When questioned he stated that no-one qualified for all the incentives. I told him I would only settle for the Sale Price as advertised. Jose goes to the manager and comes back with a price 6k higher then the sale price. We were walking out when a manager intervened. I told him (Chris I believe) the story and what I was only willing to pay the Sale Price as posted. Chris comes back with a 40k price. I said no and started to leave. He said would I compromise and I said 37500 out the door. He agreed. Then we had to wait over an hour to see the finance guy. Then wee sat there while he fills out all the paper work on the electronic signature board. The last document is the finance agreement which showed 41,000 approx. amount, if I had not caught that it would of been to late and I told the finance guy the agreed about with Chris was 37,500 out the door. So he had to start all over. Total time there as 6 hours. Totally unacceptable. The the car was 36 hours to get delivered to us because they had trouble retrieving it from Loan. Last but not least the charge cord that I ask 3 times to both Jose and Orlando to check and make sure it was there. As expect it was not and Orlando said it was not included even thought it is stated in the documents advertising from Chrysler that it is. Orlando stated it would be sent to me. I'm still waiting. The only reason I persisted was the Sale Price that was advertised was a good deal. A buyer should be able to pay the sale price without the hassle. Terrible service and a lot of deception. Only positive is I am satisfied with the deal that I had to keep watch for. The financial person change of loan amount was very very unprofessional. More

by tedmigala Verified Customer Verified Customer

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Great service dept. I like the video of repairs being made. Salesman was very patient willing to try different ways to save money. I like the video of repairs being made. Salesman was very patient willing to try different ways to save money. More

by KSEASR Verified Customer Verified Customer

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Would highly recommend Jose. He is a stand up guy and honest. The dealer was super clean and had plenty of inventory plus the cafe onsite was extremely helpful as well. Overall g He is a stand up guy and honest. The dealer was super clean and had plenty of inventory plus the cafe onsite was extremely helpful as well. Overall great experience and would go back to Jose for my next car! More

by vamag92 Verified Customer Verified Customer

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Purchased my vehicle on 8/30, Tuesday, 9/2 had to bring it back because there was a factory defect in the tailgate. The dealer informed me to repair this, the vehicle would have to go to Joey Acardi collis it back because there was a factory defect in the tailgate. The dealer informed me to repair this, the vehicle would have to go to Joey Acardi collision center on Monday 9/8. So now I had to miss more work taking the car to the collision center, then was picked up there by Alma the service manager who then drove me back to the dealer, had to give me a loaner til the work was done. The work was completed by Friday, 9/12 so now I had to leave work early to go take the loaner car back, then wait for an uber to Joey Acardi before they closed at 6pm. (side note Joey Acardi was great). I had to ask for an incentive from Alma of 2 oil changes, which she did give me - but was surprised with all of this a week into owning this NEW car, that I had to ask. So I'm thinking great this is over - Yeah Right. Driving to work on 9/15, I go to use the windshield washer system and nope not working. Here we go again, I contact Alma who tells me to bring it in, I bring it in on 9/16 early morning (mind you I thought the service staff would know I was coming and the rental would be ready because Alma said it was all taken care of... but NO! I wasted 25 mins explaining to Sam Trejo who said he checked and nothing was done, but he got the car looked at soon as he saw my frustration and gave me the paperwork for the rental. The car was ready the same day but I had to again go into work late and then leave early for this. I requested a complete inspection of the car and was told when I picked it up (cuz I asked for a copy of the inspection report) to "check my email the next day" LOL I'm still waiting and have no report. It's 1pm next day as I write this... In the middle of all of this I reach out to my original sales person Collin Kesley (I have all the texts) who I voice my concern of the out the gate issues and frustration of a new vehicle and dealing with this and losing work etc and that he has not once followed up or reached out to me & he knew about it. His response was "we are human" and "these things happen" Needless to say that was, in my opinion, in poor taste. He is a veteran sales person there (14 years at this dealership) there was no follow up from the get go with me, and absolutely no care in what I was saying. I felt very dismissed and as a repeat 3rd time customer at the dealership, based on this experience -never again. I now drive this car less than 3 weeks in, wondering what is next to find wrong with it. The service department and Collin just want to get you in and out. There should've been more care in quality control selling this vehicle and definitely more from veteran employees than treating me like a transaction. As I am writing this, it's next day and has Collin followed up? NO! Alma the Service Manager? NO! Sam Trejo Service Advisor? NO! I get these automated emails - what a Joke! This whole experience thus far has been stressful, frustrating and down right wrong. There should've been an incentive to me - all weather floor mats, complimentary service plan something. This is an example of poor customer retention and service. For a dealership who boats about great service - Definitely not my experience. I hope to God nothing else happens to my brand new car.... I can't go thru this again. On Jose Carpio, he's new so there I saw the typical deer in headlights during the sale. If he's going to continue to be trained by Collin, I do hope he has better follow up and customer service skills. The above is the condensed version of my experience. It has all left me with an uneasy feeling of when the ball will drop next with the car. Guys get better at quality control and taking pride in what you are selling to your customers and not just try to get a sale and commission. This is how businesses fail... by slacking in quality and customer service cuz that's how you lose business. Business is what keeps you employed. More

by Doreen1010 Verified Customer Verified Customer

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