Jori Hazel

My most recent experience with Webb Hyundai Highland has been a nightmare. I was giving a loaner that wasn’t throughly looked at before given to me which I’ve had all of 24 hours. There’s no way possible Ci been a nightmare. I was giving a loaner that wasn’t throughly looked at before given to me which I’ve had all of 24 hours. There’s no way possible Cindy could have viewed the vehicle for every flaw with the 1 minute scan around the vehicle that she performed which you guys have on camera. Webb Hyundai needs to get a better procedure in place when loaning a loaner car. CHECKLIST & PICTURES. You guys take pictures of customers vehicle coming in. You should do the same for yours. So basically when i go to return vehicle 3 people go scanning the vehicle and pointing out all type of flaws and basically pinned it on me. I wasn’t giving my paper work or key after the inspection of the vehicle. Jori basically tells me i need to pay for the damages out of pocket or file a claim through my insurance. So because I’m ready to leave at this point they get a quote for their parts department totaling a whooping $2140 for scratches they claimed that wasn’t on the vehicle before giving it to me.. Jori also told me i couldn’t leave until i had a claim number for her. Per Webb they say they didn’t hold my keys hostage if so why was i still there almost 30 mins to a hour after dropping off the loaner. These people really gave me a hard time and Also Hyundai needs to have service advisors go over paperwork in detail instead of them telling you sign here & here because customers don’t know what they’re signing More

by Bahenderson22 Verified Customer Verified Customer

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Detailed work orders easy to understand! Follow up by management team. Specialist are very knowledgeable and accurate on diagnosis. Follow up by management team. Specialist are very knowledgeable and accurate on diagnosis. More

by william.vaughn277 Verified Customer Verified Customer

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Was satisfied with the prompt an great service I received an a explanation of what was done an a explanation of what was done More

by johnsanchez48 Verified Customer Verified Customer

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Jori was an absolute pleasure to work with! ! Her customer service skills were top notch. She was sincere and genuine. I will for sure be asking for her each time I come in!! ! Her customer service skills were top notch. She was sincere and genuine. I will for sure be asking for her each time I come in!! More

by Amy M Verified Customer Verified Customer

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A z c h. H h j j j i u I j j j j H h j j j i u I j j j j More

by fredgoebel Verified Customer Verified Customer

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Quick service and drop off facility is good for customers after putting car for service I will never go anywhere else after putting car for service I will never go anywhere else More

by patelrikisha1 Verified Customer Verified Customer

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The Webb service department in Highland cares about their customers. At any time you can find out about the status of your car. customers. At any time you can find out about the status of your car. More

by SANDRARADECKI304 Verified Customer Verified Customer

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Smooth, prompt work and a friendly atmosphere whenever I get work done at the dealership. get work done at the dealership. More

by cegikma Verified Customer Verified Customer

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Staff are always very friendly and helpful. They keep you updated with everything in regards to your vehicle I just wish we would get some coupons. They keep you updated with everything in regards to your vehicle I just wish we would get some coupons. More

by bbailes7376 Verified Customer Verified Customer

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A still did not fix the problem with the vehicle and the vehicle is still trembling with wheel balancing vehicle is still trembling with wheel balancing More

by kennykenny_50 Verified Customer Verified Customer

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