Jorgo Ndina | Page 44

Quick and efficient We came in for oil change on our RAV 4. It certainly pays to have an appointment. They took the car back right away and we were in and out in less We came in for oil change on our RAV 4. It certainly pays to have an appointment. They took the car back right away and we were in and out in less than an hour. Love how well we are taken care of. See you in about 5000 miles! More

by EPsgramma Verified Customer Verified Customer

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Fantastic sales rep! Jorgo Ndina was WONDERFUL! He was extremely knowledgeable, so very polite, and it was just a pleasure working with him. I would highly recommend him Jorgo Ndina was WONDERFUL! He was extremely knowledgeable, so very polite, and it was just a pleasure working with him. I would highly recommend him to anyone. I've also called Jorgo w/a question and he walked me through the process of changing what I wanted to change, with patience, and again, in his very polite manner. It was a great experience all around; everyone was very nice to work with and we felt we were treated fairly, and......I LOVE my new (to me) Highlander! This was my 2nd purchase there, and I'm guessing we will be back! More

by CPMATT Verified Customer Verified Customer

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Low pressure I love the low pressure sales model of Heiser Toyota. Jorgo was very knowledgeable, helpful, and respectful through the whole process. He made the e I love the low pressure sales model of Heiser Toyota. Jorgo was very knowledgeable, helpful, and respectful through the whole process. He made the experience very easy, and I would definitely refer purchase future vehicles from him as well as refer others. More

by JBOETTCHER Verified Customer Verified Customer

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Terrible experience, rusted vehicle. 3 long months of problems with this dealership. Title issues, hiding condition problems, loads of incompetence. Wasted so much time. First, negot 3 long months of problems with this dealership. Title issues, hiding condition problems, loads of incompetence. Wasted so much time. First, negotiation was non-existent (This is surprisingly absurd considering the condition I later discovered.). Regardless, I got a couple hundred off and that's where the mess started. The sales people I talked to seemed nice. But Financial was awful to work with. I constantly had to mediate between them and my bank, for what should be a seamless back end process for me. I had to call or email over 10 times to make sure they were doing what my bank needed. The process took weeks, and I needed the vehicle in a month. When I finally received my vehicle (it was shipped to me) and they failed to include the temp license... just more incompetence. Now I had to wait for them to mail my temp while my new car sat in my yard.. un-driveable.. (the temp was not even overnighted, or anything to make up for this, it took 3-4 days in the mail). So, I receive my temp tag and we get to finally drive the car, this was almost a month after agreeing to buy it (out of state sale). A week later, I go to pay my taxes and attempt to get my real license plate, and I find out that neither me, nor my bank has the title.. (the bank has long since paid for the vehicle). This genuinely took 2 months to fix.. I had to get a new 60 day temp from my state, and it legitimately ran out before Heiser "found" my title, and sent it to my bank. It took numerous calls and emails. They kept stating that they didn't have it, or they already sent everything. On another note, the vehicle I received was rubbish. I asked for lots of pictures of the underside to inspect for rust before buying, and the pictures I got back look nothing like the vehicle they sent me. They hid severe rust corrosion in shadows and dark parts of the photos. Incredibly scummy.. I'm very upset about that. Considering the high mileage and the rust damage, the vehicle should have been at least 2000$ less than what I paid, But they wanted to hide it and make some sleazy profit. Not to mention the paint touch ups on the front that have dried paint drips.. I'm pretty sure this car was in an unreported accident, or at least a couple bumper taps. There was so many marks that the shipping company asked me if they told me the condition, they were scared I would think the damage happened in transit. A long drawn out awful 3 months later, I'm left with an overpriced vehicle with heavy corrosion in the wheel hubs and catalytic converter, and bad paint touchups. At least it runs okay for now, I doubt it will last 5 years. My advice, stay away from this dealership, and if you have to deal with them, take any used vehicle you are going to buy into a trusted third party mechanic for a pre-purchase inspection. More

by RAPTOR420 Verified Customer Verified Customer

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Great Service I came to Heiser to check out why water was leaking from my driver and passenger sides inside the vehicle A diagnostic was done and problem was a cl I came to Heiser to check out why water was leaking from my driver and passenger sides inside the vehicle A diagnostic was done and problem was a clogged drain and it was fixed in less than an hour Always excellent service. I highly recommend your service department. Thank you More

by MD2HARWELL Verified Customer Verified Customer

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Excellent service Everyone was very friendly and knowledgeable Came in for oil change. That service was performed along with tire rotation and finished well before t Everyone was very friendly and knowledgeable Came in for oil change. That service was performed along with tire rotation and finished well before the time stated. Excellent work More

by EPsgramma Verified Customer Verified Customer

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Replace Heat Shield The customer service representative was phenomenal. He was very friendly, patient, and willing to explain what work needed to be done on my car. The m The customer service representative was phenomenal. He was very friendly, patient, and willing to explain what work needed to be done on my car. The mechanics did the work quickly, and even while waiting, the seating area is very welcoming and comfortable. More

by VRUS4BOGA Verified Customer Verified Customer

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Fast, Easy and Comfortable, Jorge was kind, knowledgeable, funny and had everything ready for me when I showed up! The dealership was clean and everyone had a smile on their Jorge was kind, knowledgeable, funny and had everything ready for me when I showed up! The dealership was clean and everyone had a smile on their face! A very welcoming place More

by JACKIEPETTS Verified Customer Verified Customer

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They worked extra hours to provide the right car for me! Initially, I thought I wanted to purchase a RAV 4, test drive it and was in the process of completing some of the paper work. Then I remembered I didn Initially, I thought I wanted to purchase a RAV 4, test drive it and was in the process of completing some of the paper work. Then I remembered I didn't even look at the Camrays. Then I saw the midnight black metalica, I changed my mind immediately after I walked around & sat in it. When Al came back & saw my face when I said I changed my mind, he said let's take it for a test drive! We were there on a Saturday until 8pm! I appreciate everyone's patience and assistance. Al previously assisted us when he sold my husband his RAV 4. Due to his previous good service, we've also referred others to him over the years. Today, JoJo helped review all my features and connected my phone features! Thanks so much. Sandra Turman-Bounds More

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2019 Camry My experience was very easy, quick and fair. The past 7 autos have been Chevrolet was ready for a change and really like the look and feel of the Camr My experience was very easy, quick and fair. The past 7 autos have been Chevrolet was ready for a change and really like the look and feel of the Camry. My sales person Jargo and the team at Heiser were all very professional and easy to work with. More

by LARRY91 Verified Customer Verified Customer

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