Jorge Soler

I was quoted $1000 to replace a starter on my Fiat! I was quoted $1000 to replace a starter on my 2012 Fiat Sport. I called a Fiat dealer in West Palm that sent me a quote for less than half that price I was quoted $1000 to replace a starter on my 2012 Fiat Sport. I called a Fiat dealer in West Palm that sent me a quote for less than half that price because the service advisor Chris and Asst Service Mgr Jorge insisted their price was correct. I was told I was being charged for 3 hours of labor because that is what Fiat allows them to charge for a warranty replacement of that part. This was NOT a warranty replacement and the Fiat Service advisor in West Palm advised it was 1.5 hours of labor. The part quoted (stater) by Rick Case was $460 for a $200 part. Only after arguing with Jorge did he indicate they used the wrong VIN to quote me. It is common sense the initial quote was wrong and I shouldn’t have to call another Fiat service advisor and email Rick Case their quote to prove they were wrong. I will never have our Fiat repaired at Rick Case again or buy a vehicle from them. More

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Replace worn out part Great service. Labor cost was high for such a small part, but I agreed to pay for the convenience of having the car done right away and being so near Great service. Labor cost was high for such a small part, but I agreed to pay for the convenience of having the car done right away and being so near where I live. Car was ready before the estimated time. More

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