Jorge Sierra

The Genesis service experience is efficient, timely and relaxing me, as a customer. The associates all communicate very effectively. The Concierge Desk is very knowledgeable and accessible. Well managed s relaxing me, as a customer. The associates all communicate very effectively. The Concierge Desk is very knowledgeable and accessible. Well managed service center in Naples. More

by pdeagman Verified Customer Verified Customer

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Work was completed in the right amount of time. Staff were extremely friendly and helpful. See you in the fall. Staff were extremely friendly and helpful. See you in the fall. More

by BABSSUM46 Verified Customer Verified Customer

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Great service and personal attention to customers. It was so great to feel like you were important to them. It was so great to feel like you were important to them. More

by GLORIAFLICK Verified Customer Verified Customer

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No loaners no pick up available supposed to be 1. 5 but almost 3 hrs. Computer reboot lost all of my settings. I was not told until on left dealership. First service on my new GV80 coupe I was led t 5 but almost 3 hrs. Computer reboot lost all of my settings. I was not told until on left dealership. First service on my new GV80 coupe I was led to believe that Genesis was going to provide the best service. I question this now! More

by JGOSSER Verified Customer Verified Customer

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Took me over two months to get an appointment. And I had to wait over two hours to get an oil change and check. Construction is being done and the wait area was noise and the door slamming shut f And I had to wait over two hours to get an oil change and check. Construction is being done and the wait area was noise and the door slamming shut for two hours. More

by kwdia Verified Customer Verified Customer

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The dealership is overwhelmed. This is my first major repair experience (other than oil changes). It was a disaster. I smelled gas in the cab of the car and outside. In the end This is my first major repair experience (other than oil changes). It was a disaster. I smelled gas in the cab of the car and outside. In the end, it was determined that I needed a new fuel line. BUT IT TOOK ELEVEN DAYS BEFORE THEY EVEN LOOKED AT IT. No loaners available so I had to use Enterprise car rental. I received misinformation (or no information) from the service advisor multiple times. Tried to call to get a status update and the phone just rang and rang and eventually disconnected (multiple times). I had to go there in person to find out what was happening. Far from the "Genesis Experience" that was sold when I bought the car. More

by kesmant Verified Customer Verified Customer

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I'm sure service will be improved once new facility is constructed. Not sure what Genesis was thinking as no one seems to have a dedicated service center. constructed. Not sure what Genesis was thinking as no one seems to have a dedicated service center. More

by MURSO Verified Customer Verified Customer

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Sales department communication was terrible. No-one answers the phone and no-one returns calls. No-one answers the phone and no-one returns calls. More

by jstryker0 Verified Customer Verified Customer

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JC was great. He wanted to make sure I was home and had someone to deliver it back. He went over everything and wanted to make sure that the experience was great He wanted to make sure I was home and had someone to deliver it back. He went over everything and wanted to make sure that the experience was great More

by DZWEEB Verified Customer Verified Customer

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Pawel was absolutely terrible terrible service terrible people what an absolute xxxx show would consider getting a Mercedes people what an absolute xxxx show would consider getting a Mercedes More

by MIKE@CGACCOUNTING.COM Verified Customer Verified Customer

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