Jorge Sierra
Jorge Sierra at Genesis of Naples
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Jorge Sierra

Service Advisor

Genesis of Naples

6780 Airport Rd N
Naples, FL 34109

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4.4
25 Reviews
4.4

25 Reviews

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25 Reviews of Jorge Sierra

May 07, 2025

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Employee Rating

No loaners no pick up available supposed to be 1. 5 but almost 3 hrs. Computer reboot lost all of my settings. I was not told until on left dealership. First service on my new GV80 coupe I was led t More

by JGOSSER
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
No
May 07, 2025

Genesis of Naples responded

I'm sorry to hear about your experience. We strive for excellence in customer care, so please feel free to reach out if you'd like us to address these issues further. Thank you, Joy Zellers-Rautenkranz - Operations Manager - (239) 325-1999 ext. 3231 - genesismanager@gotamiami.com

May 07, 2025

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Employee Rating

Took me over two months to get an appointment. And I had to wait over two hours to get an oil change and check. Construction is being done and the wait area was noise and the door slamming shut f More

by kwdia
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
May 08, 2025

Genesis of Naples responded

I'm sorry for any inconvenience you experienced. We strive for a more efficient and comfortable experience, and are working diligently to complete our renovations. If there's anything else you'd like to discuss or if we can assist further, please feel free to reach out. Thank you, Joy Zellers-Rautenkranz - Operations Manager - (239) 325-1999 ext. 3231 - genesismanager@gotamiami.com

May 01, 2025

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Employee Rating

The dealership is overwhelmed. This is my first major repair experience (other than oil changes). It was a disaster. I smelled gas in the cab of the car and outside. In the end More

by kesmant
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: In the end, Pawel Bartnicki was most helpful and professional.

May 02, 2025

Genesis of Naples responded

I'm sorry to hear about your frustrating experience with the repair process. We strive for efficient and clear communication, so it's concerning that we fell short here. We do have courtesy cars, but they are based on the type of service and availability, so they are not guaranteed. Please reach out if you'd like to discuss this further or need any assistance moving forward. Thank you, Joy Zellers-Rautenkranz - Operations Manager - (239) 325-1999 ext. 3231 - genesismanager@gotamiami.com

April 27, 2025

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I'm sure service will be improved once new facility is constructed. Not sure what Genesis was thinking as no one seems to have a dedicated service center. More

by MURSO
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Recommend Dealer
Yes
Apr 29, 2025

Genesis of Naples responded

Thank you for sharing your thoughts with us. We appreciate your patience and understanding as we work on improving our facilities at Genesis of Naples. We're committed to enhancing the service experience for all our customers!

April 26, 2025

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Employee Rating

JC was great. He wanted to make sure I was home and had someone to deliver it back. He went over everything and wanted to make sure that the experience was great More

by DZWEEB
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Recommend Dealer
Yes
Apr 29, 2025

Genesis of Naples responded

We're delighted to hear that JC provided such a thorough and considerate experience at Genesis of Naples. Thank you for sharing your positive feedback, and we hope you're enjoying everything about your new vehicle!

April 26, 2025

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Employee Rating

Sales department communication was terrible. No-one answers the phone and no-one returns calls. More

by jstryker0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Apr 28, 2025

Genesis of Naples responded

I sincerely apologize for any miscommunication made on our end. I would appreciate the opportunity to speak with you to see what I can do to help straighten things out. I will search for your contact information, but in case I am unable to locate it, please feel free to give me a call. Thank you, Joy Zellers-Rautenkranz - Operations Manager - (239) 325-1999 ext. 3231 - genesismanager@gotamiami.com

May 02, 2025

Genesis of Naples responded

We are happy that we could now resolve this issue and take care of your rotors. Thank you!

May 01, 2025

jstryker0 responded

It is now 3:22pm on Thursday and I have not heard from a service advisor yet about replacing my front rotors per our conversation this morning. Please call me at 703-629-8977. My time is getting short. We leave on May 7.

April 25, 2025

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Employee Rating

Pawel was absolutely terrible terrible service terrible people what an absolute xxxx show would consider getting a Mercedes More

by MIKE@CGACCOUNTING.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Apr 25, 2025

Genesis of Naples responded

I'm sorry to hear about your experience with our service. We strive for excellence and, if you're open to discussing further, please reach out so we can address your concerns directly. Thank you, Joy Zellers-Rautenkranz - Operations Manager - (239) 325-1999 ext. 3231 - genesismanager@gotamiami.com

April 15, 2025

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Jorge was great, very responsive and kept me informed all along the way. Appreciate the attention. More

by BobbyJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 16, 2025

Genesis of Naples responded

We appreciate your business and your kind words for Jorge. Thanks from the Genesis of Naples Team!

April 10, 2025

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Employee Rating

My experiences over the years have been exceptional. The staff is pleasant, respectful, and well-trained. Jorge is a true professional. More

by WGRAEBE
Service Price Transparency
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Recommend Dealer
Yes
Apr 11, 2025

Genesis of Naples responded

Thank you for sharing your positive experiences with us at Genesis of Naples! We're delighted to hear that Jorge and the team have consistently provided exceptional service. We appreciate your support and look forward to serving you in the future!

April 09, 2025

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Employee Rating

My car was received and checked in early then my appointment time and was delivered with the service is performed on time as I need to catch an other appointment. It would be useful to have better W More

by MGAZA1713
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: JC in service is great

Apr 09, 2025

Genesis of Naples responded

Thank you for sharing your experience with Genesis of Naples! We're glad to hear that the service was timely and appreciate your feedback on Wi-Fi connectivity and check-in processes. It's great to know our team accommodated you with an Uber option, even though it wasn't needed in the end. Your suggestions are valuable as we strive to enhance our services for all customers, especially Genesis owners.

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