Jorge Sierra
Jorge Sierra at Genesis of Naples

Jorge Sierra

Service Advisor

Genesis of Naples

6780 Airport Rd N
Naples, FL 34109

Contact Me
4.4
37 Reviews
4.4

37 Reviews

Write a Review

37 Reviews of Jorge Sierra

May 28, 2025

Dealership Rating
Employee Rating

Everything was fine with the exception that the oil change monitor was not reset.i did not notice because the car was running when I picked it up. I noticed it the next time I started the car. I call More

by cjbj00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Peter

May 28, 2025

Genesis of Naples responded

Thank you for sharing your feedback with us. We're glad to hear that most of your experience was positive, but we're sorry about the oversight with the oil change monitor at Genesis of Naples. We'll make sure our team is aware so we can improve in this area moving forward. If there's anything else we can assist you with, please let us know!

May 28, 2025

Dealership Rating
Employee Rating

my recent service was as always done to my expectations this time it was touchup repair to the drivers seat perfection More

by BLA353
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Pawel Bartnicki excellent service advisor

May 28, 2025

Genesis of Naples responded

We're delighted to hear that your service experience at Genesis of Naples met your expectations once again, especially with the touch-up repair on the driver's seat. Thank you for trusting us!

May 28, 2025

Dealership Rating
Employee Rating

good service and communication at this dealership I would recommend this service center to anyone More

by mpawlikows
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 28, 2025

Genesis of Naples responded

We appreciate the stellar review here at Genesis of Naples!

May 28, 2025

Dealership Rating
Employee Rating

Poor communication by service personnel. Service appointment not met because promised loaner and after driving 34 miles to appt informed that no loaner available. Rescheduled 2 day's later More

by FALANGOJ
Workmanship
Service Time
Service Communication
Recommend Dealer
No
May 29, 2025

Genesis of Naples responded

I'm sorry to see this feedback. Unfortunately, most parts are VIN-specific and cannot be ordered until the car is diagnosed. We do provide courtesy vehicles if one is available with qualified service. I would appreciate the opportunity to discuss this further and make things right for you. Please feel free to reach out at your convenience. Thank you, Joy Zellers-Rautenkranz - Operations Manager - (239) 325-1999 ext. 3231 - genesismanager@gotamiami.com

May 25, 2025

Dealership Rating
Employee Rating

We’re elderly and weren’t sure how to handle the problem (flat tire) so we called your road service. They responded promptly and hauled the car up to your service center. The tire was replaced and when your More

by tsrandell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 27, 2025

Genesis of Naples responded

We're delighted to hear that our Genesis of Naples team was able to assist you promptly and efficiently. It's wonderful knowing your experience with us left such a positive impression. We're always here for any future needs!

May 18, 2025

Dealership Rating
Employee Rating

Peter was a pleasant and helpful agent The dealership is under renovation but they are doing as best as they can More

by JJJ10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 19, 2025

Genesis of Naples responded

Thank you for your understanding and patience during our renovations at Genesis of Naples. We're glad to hear that Peter provided pleasant and helpful service! We appreciate your support.

May 18, 2025

Dealership Rating
Employee Rating

fast and efficient service very satisfied great customer service and great auto dealership will happily buy again More

by c12427
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 19, 2025

Genesis of Naples responded

We're delighted to hear you had a fast and efficient experience with us at Genesis of Naples! Thank you for your kind words, and we look forward to assisting you in the future.

May 15, 2025

Dealership Rating
Employee Rating

Quick easy and efficient! With a car!! jC was wonderful on both ends. Thank you More

by christineltd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alexandra Celis

May 16, 2025

Genesis of Naples responded

We really appreciate your positive review, Christine! Thank you for choosing Genesis of Naples and for giving our team a shoutout. Safe travels!

May 14, 2025

Dealership Rating
Employee Rating

Excellent service very courteous. Very accommodating in a difficult situation with the renovation at the dealership. More

by LIVIN2CRUISE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 15, 2025

Genesis of Naples responded

We're glad our team at Genesis of Naples provided excellent service and handled the situation with courtesy. Thank you for your understanding during our renovations—see you next time!

May 11, 2025

Dealership Rating
Employee Rating

The Genesis service experience is efficient, timely and relaxing me, as a customer. The associates all communicate very effectively. The Concierge Desk is very knowledgeable and accessible. Well managed s More

by pdeagman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 12, 2025

Genesis of Naples responded

We're delighted to hear that our team at Genesis of Naples provided you with an efficient and relaxing service experience. Thank you for highlighting the effective communication and knowledgeable Concierge Desk! We appreciate your feedback.

1
...

Dealership Inventory (230 Vehicles)

new 2025 Genesis G70 car, priced at $54,397
2025 Genesis G70
new
Red exterior
Automatic
Rear-wheel Drive
new 2025 Genesis GV70 car, priced at $68,552
2025 Genesis GV70
new
Black exterior
Automatic
All-wheel Drive
used 2022 Genesis GV80 car, priced at $42,915
2022 Genesis GV80
used
Green exterior
Automatic
All-wheel Drive
used 2022 Genesis G80 car, priced at $37,216
2022 Genesis G80
used
White exterior
Automatic
Rear-wheel Drive
used 2023 Genesis Electrified GV70 car, priced at $50,478
2023 Genesis Electrified GV70
used
Silver exterior
Automatic
All-wheel Drive
new 2025 Genesis G70 car, priced at $54,214
2025 Genesis G70
new
White exterior
Automatic
Rear-wheel Drive