Fast, friendly, helpful.
Everything was smooth starting with quick assistance to check a vehicle and take a test drive. Paperwork was fast as well
Everything was smooth starting with quick assistance to check a vehicle and take a test drive. Paperwork was fast as well
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by kaleolani32
Nov 13, 2024 -
Longo Toyota responded
Thank you so much for your kind review on DealerRater! We truly appreciate you taking the time to share your experience. We're thrilled to hear that everything went smoothly, from the quick assistance in checking out the vehicle to the fast and easy paperwork. Your feedback means a lot to us, and we're glad we could make your experience fast, friendly, and helpful. Team Longo
Amazing experience!
Jorge was great!! I would recommend this dealership to anyone! Definitely earned my business for any future car purchases
Jorge was great!! I would recommend this dealership to anyone! Definitely earned my business for any future car purchases
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by Jgsandoval469
Apr 29, 2024 -
Longo Toyota responded
Thank you for your review on DealerRater. We want to say Congratulations on your vehicle and welcome to the family. Enjoy what you drive - Longo Toyota
Jorge was all around superb.
Answered all my questions and worked with a sense of urgency! Thank you very much.
Answered all my questions and worked with a sense of urgency! Thank you very much.
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by Jgsandoval469
Apr 29, 2024 -
Longo Toyota responded
Thank you for your recent visit to Longo Toyota. Jorge and team are so honored to serve you - Team Longo
After months of searching across various SoCal
dealerships, I finally acquired my Mirai, and I must say, LOOK NO FURTHER!
Originally scheduled for an appointment the following week, I decided
dealerships, I finally acquired my Mirai, and I must say, LOOK NO FURTHER!
Originally scheduled for an appointment the following week, I decided to drop by while in the area, stumbled into Jorge with a random question and immediately knew that's it! Jorge was incredibly knowledgeable, helpful, honest, trustworthy (I'm telling ya!!), and went above and beyond without being overly intrusive, unlike sales reps in most other dealerships. He looked out for me in the smallest details throughout the whole process, secured the best deal, and made all arrangements from A-Z extremely easy, seamless, and straightforward.
I'm very thankful for Jorge and Toyota Longo team and personally will recommend Jorge to any friends or family members interested in a Toyota.
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by Angie Thu N
Feb 19, 2024 -
Longo Toyota responded
Thank you for coming to Longo Toyota for your auto care needs and we're delighted knowing Jorge and the Sls team took amazing care of you as you only deserve the best. Make it a great day
Jorge my rep was Great.
. He listened to what I wanted and found me a Great Truck
. He listened to what I wanted and found me a Great Truck
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by Alan
Feb 13, 2024 -
Longo Toyota responded
Thank you for entrusting Jorge and the team at Longo Toyota. We're honored to serve you - Team Longo
After looking for a car in multiple dealerships,
including some Toyota ones, it was a pleasant experience talking to Mr. Jorge. He explained my options and answered all my questions. I told him that
including some Toyota ones, it was a pleasant experience talking to Mr. Jorge. He explained my options and answered all my questions. I told him that I was not interested in any ad-on or optional accessories for my car and he respected that so we could negotiate only the final price of the car. When it was time for me to decide, he did not pressure me and waited patiently until I made my decision. Later, he even went to the dealership to deliver my car even when he wasn't scheduled to work that day. Thank you!
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by Karina
Jan 04, 2024 -
Longo Toyota responded
Thank you Karina for taking time out of your day to share with others on DealerRater about your sales visit @ Longo Toyota. We're happy knowing Jorge and the team got you into a vehicle you love. Team Longo
Will never buy there again.
Will never recommend Toyota Camry. My car still smells bad.
Will never recommend Toyota Camry. My car still smells bad.
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by Luiscarboney
Aug 01, 2023 -
Longo Toyota responded
We're sorry to read of your dissatisfaction and appreicate you allowing us to review, research and respond. Your vehicle was purchased as a pre-owned unit on November 9, 2022. There was some concerns you had with the brake noise eventhough the pads were @ 7mm (10 mm being new). Our Sales Mgr, William was involved with this matter. Fast forward to your service visit on March 15th refer to repair order last 3 digits 140 and July 27th refer to repair order last 3 digits 331, there was no mention of any odor concern. Your feedback has been noted.
Aug 01, 2023 -
Luiscarboney responded
I apologize as my displeasure was not with the service dept. it is and always has been with the sales dept. Although the first time i brought my car in I did mention the odor and it was not looked into or taken care of. BTW, it was the salesman that told me the odor was from the cleaning solutions they used to clean the car and that it would go away and it never has. so I am very unsatisfied with the sales person lying to me.
Aug 03, 2023 -
Luiscarboney responded
well, i really don't care what your paper work says, it has always been the odor in this car that i have hated. I did mention it to your service people, maybe they just didn't write it down. if fact, the service person I spoke to asked me if i wanted to change my filter. I said no because i had already ordered a cabin filter and installed it myself. It did not work. It is because of this odor and a couple of other things, that I will NEVER buy another car from Longo and have swayed friends and family to never do so because of Longo's lack of care for my one and "only" real concern about this vehicle. In fact, i had inquired to my saleperson that i would have wanted to return the car and trade it for another on the lot. but he gave me a long xx story about how expensive it would be so i'm stuck with this smelly car.
Excellent salesman, addressed our needs with
professionalism and expertise! I would use him and the dealership again.
Jorge Crisanty is truly an asset to Longo Toyota!
professionalism and expertise! I would use him and the dealership again.
Jorge Crisanty is truly an asset to Longo Toyota!
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by Polleraroja
Nov 30, 2022 -
Longo Toyota responded
Happy Holidays from all of us @ Longo Toyota and please enjoy what you drive
Nov 30, 2022 -
Polleraroja responded
Thanks I will FYI in the future it would be nice for your dealership to pass on to customers a small token such as a keychain with your brand. It’s good publicity.
Jorge was the one who picked up my call when I made my
first call to ask about a pre-owned Mirai that I saw on the Longo website. It was summer afternoon and he just went right out to check if the car I i
first call to ask about a pre-owned Mirai that I saw on the Longo website. It was summer afternoon and he just went right out to check if the car I inquired would be eligible for a new HOV sticker or not. I was fortunate enough to find one that was eligible and Jorge was just super helpful and efficient throughout the verification and purchasing process. He was also knowledgeable and honest. He made sure everything was clear and made me feel secured and free to ask any kind of questions.
Thank you so much, Jorge : )
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by Anidog219
Nov 22, 2022 -
Longo Toyota responded
We want to THANK YOU for taking the time to provide your 5 STAR review regarding your visit with Jorge | Longo Toyota. We're honored to serve you. Make sure you enjoy what you drive, have a great week and Happy Holidays - Team Longo
Ruben was helpful and friendly. He answered any questions
I had and even shared cool details about my car. I appreciate how patient he was with me, even though it was a busy day for him.
I had and even shared cool details about my car. I appreciate how patient he was with me, even though it was a busy day for him.
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by Meeechelle
Dec 27, 2021 -
Longo Toyota responded
Thank you for the shout out on DealerRater. From all of us @ Longo Toyota, we're honored to serve you and please enjoy what you drive. Happy Holidays - Team Longo