Jordan Santos | Page 10

My issue with the service department is that they tell you they will give you an update on your vehicle with four hours of dropping it off and I never get an update. I am the one who has to reach out to f you they will give you an update on your vehicle with four hours of dropping it off and I never get an update. I am the one who has to reach out to find out the status of my vehicle. More

by Norma Verified Customer Verified Customer

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Great service provider and great service. He is very respectful and honest with you about pricing. Doesn’t make you spend more money than you need to. He is very respectful and honest with you about pricing. Doesn’t make you spend more money than you need to. More

by KABBGIBBS Verified Customer Verified Customer

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Jordan is the best advisor I've ever had and I'm with toyota for 13yrs now. Thanks jordan! toyota for 13yrs now. Thanks jordan! More

by JASPER_SALVADOR Verified Customer Verified Customer

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Great customer service! ! Would recommend Toyota and it’s service to everyone . Thank you again ! Would recommend Toyota and it’s service to everyone . Thank you again More

by DMICAHHARRIS Verified Customer Verified Customer

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I made an appointment with Mr. Santos a week in advance to service the 2021 Silver Certified RAV4 XLE purchased in April. Appointment was scheduled for Oct 2 to resove some of the Santos a week in advance to service the 2021 Silver Certified RAV4 XLE purchased in April. Appointment was scheduled for Oct 2 to resove some of the pending issues that needed their attention: multiple stains in each car seat (upholstery), scratches on both sides of the car, crumbs in the gap areas of the of the interior (console), etc. Mr. Fortunato already said that they will not fix the big scratch in the back, because it will cost too much money. I called Jordan 2 days before to confirm the appointment, but he was acting different, he was not nice as his usual. When my daughter arrived for the appointment, she was greeted by Kai S, and when he went to tell Jordan that my daughter was there, Jordan told him that he did not know anything about it. My daughter called me about it, and I was ready to call Gay Otey, but Kai took care of everything; he was great! The change of attitude of Mr. Santos changed, I believe it happened after I texted Mr. Joe Fortunato, our internet sales rep, because I asked him abt the missing car mats. He has been telling me that they have been on order since May, which I know believe was a lie. On Aug 1, I texted him asking abt the car mats again, and he said that they were still on order. Because I did not believe him, I called another Toyota dealership, and they told me that they are in stock, and it takes on TWO DAYS to arrive. When I contacted Mr. Fortunato again on Aug 20, he said that they should be there and thought I already picked them up, how could have picked them up, if they had been out of stock, on order since May? Then, he said he said he was going to check, and never heard from him again. He did not check nor confirm about the car mats. I contacted him one last time on Sept 28, told him that we scheduled the car service for Oct 2, to drop the car mats with Jordan, but he never did. All this time, Mr. Fortunato lied to me about the car mats. He made me waste of lot of our time going there, contacting him, etc. The side scratches are still there, there is noise, when the car going on reverse. I had to call Gay Otey, and she took care of the car mats right away, so there we had to make another trip to pick up the mats. If I knew I was going to have such a bad experience with FIndlay, I would have never bothered going there to get a car, Mr. Fortunato was very persistent and offered several good deals that at the end, ended up being only one deal, free registration. The only good communication was before I decided to go to Findlay, and for a little bid after the transaction, he was good, but then after I found all these issues, what you expect? A Toyota Certified Vehicle must pass the 160-point inspection... I think somebody just checked them all without even really looking, because there is no way, they missed: chip in the driver's side windshield, big scratch on the back, several scratches, so many stains in each car seat (you have to be blind, not to see them), missing car mats, etc. I do not think, I will ever buy another car with Findlay, worse car shopping experience ever. Not to mention, that after putting the $8K downpayment, your finance person, Aaron, refused to give me copies of all the documents I signed. I hope that problem when the car is in going on reverse does not get worse, because I will be contacting Toyota Corp again. Stll have to provide reviews in social media. More

by alicuan7 Verified Customer Verified Customer

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Jordan was super honest and helpful. He seemed to know a lot about my car and Toyota in general. Something about the way he explains things, kind of like, turned me on for some reason. He seemed to know a lot about my car and Toyota in general. Something about the way he explains things, kind of like, turned me on for some reason. I hope this is anonymous.. Jordan if you see this, call me. More

by ABGCorolla Verified Customer Verified Customer

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Bought my 2021 Honda Accord at 20,000 miles, about a month later breaks were making noise. Took it in the shop and they said nothing was wrong. They said it was because of the heat. Months later cold we month later breaks were making noise. Took it in the shop and they said nothing was wrong. They said it was because of the heat. Months later cold weather came along and still heard the noise on the breaks. Took it in again and was told the same thing. Wish they could have least put new breaks on a car sold. To top it off the trunk now does not open with the key fob. And sensors going off for an oil change when in reality it does not need one. Don’t know what’s going on with the vehicle sold to me. But that’s just the car itself. At the least I can say that the staff was pretty friendly. More

by DEL5 Verified Customer Verified Customer

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Amazing service! Beats every other dealership I have bought from. Ken was amazing and Jordan as well. Called me Ubers to get to and from the dealership. 5 star dealer Beats every other dealership I have bought from. Ken was amazing and Jordan as well. Called me Ubers to get to and from the dealership. 5 star dealership! More

by Mike Verified Customer Verified Customer

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I really like the staff at this dealership Payam was really helpful with the purchase of my new vehicle! really helpful with the purchase of my new vehicle! More

by EDGARSANCHEZ702 Verified Customer Verified Customer

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I responded earlier how grateful I am for Jordan. He truly cares about each client. He is a keeper -a great representative of Toyota. God bless. Karen Bailey He truly cares about each client. He is a keeper -a great representative of Toyota. God bless. Karen Bailey More

by KAROSUEBAILEY Verified Customer Verified Customer

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