Great group and team flawless transaction and sale.
Would recommend this group to anyone! They go above and beyond to take care of the customer!
Would recommend this group to anyone! They go above and beyond to take care of the customer!
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by Roberthine89
Verified Customer
Verified Customer
Jan 21, 2025 -
Toyota of Scranton responded
Roberthine89,
Thank you, Roberthine89! We're thrilled to hear that you had a flawless experience with our team. Providing top-notch service and going above and beyond for our guests is what we strive for every day. We truly appreciate your recommendation and look forward to serving you again in the future!
Warm regards,
The Sales Team
Toyota of Scranton
The dealership, salesman, and financial people were
great. They very flexible and helpful with whatever I needed. Jordan, my salesman called a few days later to check in and see how it was going. I not
great. They very flexible and helpful with whatever I needed. Jordan, my salesman called a few days later to check in and see how it was going. I noticed I was missing my floor mats. He found them at the dealership and had them ready and I was able come right down and he even put them in for me.
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by DMS3799
Verified Customer
Verified Customer
Jan 12, 2025 -
Toyota of Scranton responded
DMS3799,
Thank you for sharing your experience! We're so glad to hear that our team, including Jordan, provided you with great service and went the extra mile to make sure all your needs were met. It's wonderful to know that Jordan followed up and quickly resolved the issue with your floor mats—his commitment to customer satisfaction is exactly what we strive for at Toyota of Scranton. We appreciate your business and look forward to assisting you again in the future. Enjoy your new vehicle!
Take care,
The Toyota of Scranton Sales Team
I can’t say enough good things about this place.
5 star service all around, and I’ve bought enough new cars to know a good experience from someone who is just trying to make the sale. The way they
5 star service all around, and I’ve bought enough new cars to know a good experience from someone who is just trying to make the sale. The way they took care of my family and my needs through the whole process was exceptional. Starting with my salesman Jordan Printz, who responded to everything that I asked with a want to help, and a no nonsense, straightforward approach toward the options that would benefit me, versus the unnecessary. He ran me 4 quotes on different trucks without me ever feeling like it was a hassle. Two young kids waiting at home, and the sale was after hours, never made me feel like I was being rushed. Thank you Jordan. Marco Valenti, the finance manager….cant say enough good things about this man, he’s handled all my purchases through Toyota of Scranton for it feels like almost a decade. He knows me by name and remembers when I fibbed about “not trading this car in for awhile”. He’s exceptional at what he does, seemless paperwork as always, and a great personality. Looking forward to dealing with him on the next go ‘round. And yet another member of the team that needs recognition, Richard LaRussa, the Finance Director. You could not ask for a nicer human being. From helping me add protections for my new truck, to providing meals for dinner for my family of four, just because he knew we were there for awhile and wanted to make supper easy on us and that the kids bellies were full. I’m writing this long review because I hope it falls into the right hands at Toyota of Scranton…and just to add a little story that deserves accreditation…I had my last vehicle serviced at Toyota recently and was dropped off to pick it up after hours, where the key was never left in it. It was a touch past 8:00 PM. the only person in the building working was Richard. I knocked on the glass window to ask if maybe he could see if the key was left inside. He brought me inside, helped me look for well over an hour, calling multiple people, trying to help any way he could. I told him it wasn’t a big deal, I’d have my wife come with the other key. He offered me a drink and an apology which wasn’t even necessary since he was doing me such a great service. She picked me up and we went home. 8:00 AM next morning there was a porter with my key at my front door… I live roughly 28 miles away! Rich took care of everything, and they even sent a $50 gift card in the mail to cover my wife’s fuel. Tell me what other dealership has done that for you. These gentlemen are class acts, and worth their weight in gold. Moral of this novel….use them for your vehicle purchases, you won’t be disappointed.
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by McGrath86
Jan 06, 2025 -
Toyota of Scranton responded
MCGRATH86,
Thank you so much for taking the time to share your incredible experience with us! We're truly honored by your kind words and thrilled to hear that Jordan, Marco, and Richard went above and beyond to make your visit exceptional. It means the world to us that our team provided you with a seamless and stress-free process, especially with two little ones waiting at home.
Jordan's straightforward approach, Marco's longstanding support, and Richard's genuine care clearly made a lasting impact, and we couldn't be more proud to have them on our team. Your story about the after-hours key situation and how Richard handled it exemplifies the level of service we strive for every day—treating our guests like family and always going the extra mile.
We’re so grateful for your continued trust in us over the years, and we can't thank you enough for your recommendation. We’ll be sure to share your thoughtful feedback with the entire team. Congratulations on your new truck, and we’re already looking forward to helping you again in the future! Safe travels and warmest regards from all of us at Toyota of Scranton!
Warm regards,
The Toyota of Scranton Team
Toyota of Scranton made my car buying experience an
enjoyable one. They answered all of my questions and explained everything. I got the vehicle I wanted at a fair price.
enjoyable one. They answered all of my questions and explained everything. I got the vehicle I wanted at a fair price.
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by KIMKALEN2
Verified Customer
Verified Customer
Jan 06, 2025 -
Toyota of Scranton responded
KIMKALEN2,
Thank you so much for your kind words! We're thrilled to hear that your car-buying experience at Toyota of Scranton was enjoyable. Our team is always here to answer questions and make sure everything is explained clearly. Congratulations on getting the vehicle you wanted at a fair price! We appreciate your business and look forward to seeing you again in the future. Enjoy your new ride!
Warm regards,
The Sales Team
Toyota of Scranton
Dealership was friendly and staff was very helpful.
They even offered snacks and coffee while negotiating.
They even offered snacks and coffee while negotiating.
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by ROKONJR
Verified Customer
Verified Customer
Jan 02, 2025 -
Toyota of Scranton responded
ROKONJR,
Thank you for your wonderful review! We're so glad to hear that you found our team friendly and helpful. We believe the little extras, like snacks and coffee, help make the experience more enjoyable. It was a pleasure working with you, and we truly appreciate your feedback. If you ever need anything, don't hesitate to reach out!
Warm regards,
The Toyota of Scranton Team
I had a very good experience.
They worked with me well. And they were very reasonable.
They worked with me well. And they were very reasonable.
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by JAMIEWOEHRLE90
Verified Customer
Verified Customer
Dec 27, 2024 -
Toyota of Scranton responded
JAMIEWOEHRLE90,
Thank you for your kind review! We're so glad to hear that you had a great experience and found our team to be reasonable and easy to work with. Your satisfaction means a lot to us, and we truly appreciate your feedback. We look forward to assisting you again in the future!
Warm regards,
The Toyota of Scranton Team
Dealership was pretty easy to work with.
If you have a trade in, make sure to ask for more than they first offer you. Other than that, would recommend.
If you have a trade in, make sure to ask for more than they first offer you. Other than that, would recommend.
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by WARWICKSHAWN
Verified Customer
Verified Customer
Dec 09, 2024 -
Toyota of Scranton responded
Thank you for sharing your feedback, WarwickShawn! We're glad to hear you found the dealership easy to work with and that you'd recommend us. We appreciate your advice on trade-ins and will use your feedback to continue improving the experience for all our guests. If there's anything more we can do to assist you or make your next visit even better, please don't hesitate to reach out. Thank you for choosing us!
Regards,
The Toyota of Scranton Team
Great place to get a car or at least start looking for
one!! I had a great experience!
one!! I had a great experience!
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by GOSSMACKENZIE642
Verified Customer
Verified Customer
Nov 15, 2024 -
Toyota of Scranton responded
GOSSMACKENZIE642,
Thank you for sharing your experience! We're so glad to hear you had a great time with us while exploring your options. Whether you're ready to purchase or just starting your search, we're here to help every step of the way. We hope to see you again soon!
Regards,
The Sales Team
Toyota of Scranton
Very easy to deal with and very pleasant people.
Beautiful showroom and friendly employees. very clean
Beautiful showroom and friendly employees. very clean
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by YAMAHA58
Verified Customer
Verified Customer
Sep 23, 2024 -
Toyota of Scranton responded
YAMAHA58,
Thank you so much for your kind words! We're thrilled to hear that you had an easy and pleasant experience with us. We take great pride in maintaining a welcoming showroom and a friendly atmosphere for our customers. Your feedback means a lot to our team, and we look forward to seeing you again soon! If there's anything else we can do for you, don't hesitate to reach out.
Warm regards,
The Toyota of Scranton Team
never had a problem Always respectful listen to what
you have to say I would recommend my friends to go to the dealership
you have to say I would recommend my friends to go to the dealership
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by SONGSOFSONG
Verified Customer
Verified Customer
Sep 15, 2024 -
Toyota of Scranton responded
SONGSOFSONG,
Thank you so much for your kind words! We’re thrilled to hear that you’ve had a consistently positive experience with us. It’s our goal to be respectful and attentive to every customer, so we’re glad to know we’ve met that standard for you.
We truly appreciate your recommendation and look forward to assisting your friends and family in the future. If you ever need anything or have any questions, don’t hesitate to reach out. Thanks again for your support!
Best regards,
The Toyota of Scranton Team