Jordan Molstead

Molsteads always step up to the plate and takes care of their customers! Great Customer service is most important! their customers! Great Customer service is most important! More

by mcgrathjeremy Verified Customer Verified Customer

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I really wanted to say it was a great experience unfortunately I cant. Drove an hour to test drive a Suburban. About 10mins away they called to let me know it wasn’t there they had loaned it out. unfortunately I cant. Drove an hour to test drive a Suburban. About 10mins away they called to let me know it wasn’t there they had loaned it out. Ended up going anyway, test drove some others and decided to wait on the Suburban. Went back up to test drive it once returned and found it had 4000 additional miles then advertised. They knocked I believe $250-$300 off the ask price due to the increased mileage. One key flaw on it is that the grill had peeling paint. So between the asking price, mileage (high for the year) and paint I wasn’t interested. About a month later and some communication between myself and the car salesmen I stated x amount and replace the grill to come to a deal. We settled on a asking amount and they stated they would replace the grill. Was told it would take about a week to get the grill in. Went to sign paperwork on the SUV, car salesmen we had worked with wasn’t there. Guy filling in talked to us about the ceramic coating. They explained to us how clean the car has to be to for the application to be put on correctly. We also wanted to pay to have it applied on the interior. I filled out the paperwork and was given an I Owe you for the Grill, Ceramic Coating, and the lumbar seat (that didn’t work so they were going to replace it). About 3-4 weeks go by after reaching out a few times they finally called to say the grill was in. Dropped it off mid-week. Got a loaner, once the SUV was done a driver would drive the hour to our place and exchange vehicles. Called on Friday to see if it was done they said the bumper was almost back on from the grill replacement. I asked about the ceramic coating.. There was confusion, they called back to ask if they could keep it the weekend. The gal said she knew it hadn’t been done because of how clean the cars look and she could tell ours hadn’t been done because it didn’t have that new look. After lunch on Monday I got a text saying the driver had just exchanged vehicles. Got home to find the SUV COVERED in gravel dust. We don’t live on gravel. We live right on a main highway. No where from Charles City to our house is there a need for gravel. Grill STILL HAD PEELING PAINT. Call the salesmen. I asked if he saw the SUV before it left their shop. He said right away “oh the dust, our driver said his GPS took him on gravel.” (I question that or why the driver was on gravel). I then explained how the grill still has peeling paint and was told he knew it still had some (I was never called and told that). Was told they don’t replace parts on used cars with new parts. I replied at NO POINT in ANY conversation was I told it would be a used part with PEELING PAINT! Why in the world would I want something replaced with the same issue. He said he would call me back he had to go talk to someone else. He called back there isn’t anything they are going to do about it. I said this isn’t what I agreed to and again stated I was NEVER told it would still have peeling paint to which he acknowledged and apologized for and said he wasn’t sure what to do. The ceramic coating was done in such a bad way there are hard drips on the inside and out. There are places we question if it was even applied. We took it to someone who does do ceramic coating to get a second opinion and they agreed the job was done horribly. I got screwed. Shame on me for not making them write NEW on the I owe you. Never in a million years would I have thought they would have been this shady to make a car sale. They did say a few times this year of Chevy is known to have the peeling paint issue. However AGAIN at no point when making the deal or when they were working on it did anyone tell me the grill they were using to replace mine ALSO had peeling paint because not once did they every say it would be a USED PART. Lying by omission is still lying. I will say it again HAD I KNOWN THE GRILL WAS STILL GOING TO BE PEELING I WOULD NOT HAVE BOUGHT THE SUV More

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Awesome dealership. The owner and all his employees are very knowledgeable, honest and great people. The owner and all his employees are very knowledgeable, honest and great people. More

by dennyriley5034 Verified Customer Verified Customer

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Overall a very pleasant experience. Everything went smoothly and with no problems or surprises. Would recommend happily. Everything went smoothly and with no problems or surprises. Would recommend happily. More

by jhalligan1716 Verified Customer Verified Customer

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Been doing business there for about 30 years! That should say enough about their business! That should say enough about their business! More

by dfreesem Verified Customer Verified Customer

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The first part of the transaction was great. They were quick to show me the car, and they were quick to complete the sale and get the car in my hands. I contacted them with a question (via call, They were quick to show me the car, and they were quick to complete the sale and get the car in my hands. I contacted them with a question (via call, text and email to both the sales manager and my sales person) the day after the sale after receiving a “hope we did well communication “ and they never responded. After a week of trying and a final call with and conversation with their admin staff expressing my frustration, I gave up. I was extremely disappointed and consider the post sale ghosting very unprofessional. More

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buy all our trks-cars from deb, and send all my friends,here the best friends,here the best More

by bigovett27 Verified Customer Verified Customer

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Best experience ever! The staff is very friendly and knowledgeable. Highly recommend this trustworthy company! The staff is very friendly and knowledgeable. Highly recommend this trustworthy company! More

by litt007 Verified Customer Verified Customer

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Super nice until you have a question after you buy a car. Don’t expect a return call/text/email. Don’t expect a return call/text/email. More

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Molstead Motors has been great! Zach was our salesperson and was very friendly and helpful. Zach was our salesperson and was very friendly and helpful. More

by kristipayne60 Verified Customer Verified Customer

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