Jordan Kripas

Love this dealership. Everything went well from the beginning to the end. I will definitely recommend this dealer to my friends. Thanks. Everything went well from the beginning to the end. I will definitely recommend this dealer to my friends. Thanks. More

by jvn31 Verified Customer Verified Customer

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Had a really horrible experience dealing with Lexus of Sarasota. I bought a pre-owned car that was purchased for overseas use around Mid May 2024 online. Dealing with the team's incompetence and lack of k Sarasota. I bought a pre-owned car that was purchased for overseas use around Mid May 2024 online. Dealing with the team's incompetence and lack of knowledge has been harrowing. This was supposed to be a seamless transaction but it took them a month to clear the paperwork and arrange delivery. Even though they charged me $800 to ship the car from their dealership to the Jacksonville Port, they assigned a trucker who was unfamiliar with the process, and could not deliver the vehicle. I have had to plead with the driver and pay him additional fee to avoid my vehicle been put in a storage. I also negotiate a separate transportation company to deliver the car to the port. In addition, I paid $370 for a spare key that was never delivered. Furthermore, I was told an owners manual will be mailed to me, again another deception. I believe my sales person had good intentions, but the company culture failed him in delivering results. The medium and upper management were simply horrible to put it lightly - They were dismissive of my concerns and often addressed me in a condescending manner. This is not a good dealership to do business with. They certainly do not have a clue when it comes to selling cars to overseas customers. They really have caused me much grievance and sorrow . They need to refund my transportation fee and money paid towards getting a spare key ($1400 approx). I have contacted Lexus USA to intervene and advise on path going forward. I will not rest until I get some resolution on this case. More

by Mojo Verified Customer Verified Customer

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Very good Customer Service. Smooth process. Austin was very helpful and professional. The Vehicle is in excellent condition. Smooth process. Austin was very helpful and professional. The Vehicle is in excellent condition. More

by eddie10 Verified Customer Verified Customer

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Clean, fast, effective, and really understanding when it came to my first dealership car. I plan on having this car for 10 years, and the sales woman Erin was extremely friendly came to my first dealership car. I plan on having this car for 10 years, and the sales woman Erin was extremely friendly More

by joshuampiper Verified Customer Verified Customer

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I usually don’t like dealerships but decided to try BMW and Lexus. I chose Lexus because of the professionalism and respect that showed. I will recommend Lexus to all my family and friends.You guys are awe and Lexus. I chose Lexus because of the professionalism and respect that showed. I will recommend Lexus to all my family and friends.You guys are awesome. More

by 001darcy Verified Customer Verified Customer

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Austin and staff were very easy to deal with. Not your typical salesman. I will definitely use them again. Not your typical salesman. I will definitely use them again. More

by ronniej88 Verified Customer Verified Customer

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We treated very well in the purchase of our new vehicle. Both Noah and Jason handled themselves professionally and made us feel that they genuinely cared about our situation. Both Noah and Jason handled themselves professionally and made us feel that they genuinely cared about our situation. More

by garyb101749 Verified Customer Verified Customer

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Awesome Staff with the knowledge to answer all my questions. The car is beautiful and I’m so happy to buy it. questions. The car is beautiful and I’m so happy to buy it. More

by 001darcy Verified Customer Verified Customer

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Everyone was great! The deal was fair and didn’t take all day, which is nice. Really a good experience. The deal was fair and didn’t take all day, which is nice. Really a good experience. More

by THEASHBYS1 Verified Customer Verified Customer

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Sales staff excellent knowledgeable and professional. Would like to know pricing up front before all the additional costs Would like to know pricing up front before all the additional costs More

by Sburr1032 Verified Customer Verified Customer

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