Jordan Ferber | Page 5

The visit was for an oil change that easy to get service done and was completed relatively quickly. done and was completed relatively quickly. More

by SILVERREF Verified Customer Verified Customer

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Great staff, great work, Great cars Will always come here for service or a new car here for service or a new car More

by mpetrillo12 Verified Customer Verified Customer

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Jordan was able to get my ILX in without an appointment for the fuel pump recall and overdue transmission service. Thanks also to Mike Grasso and Rayon Thompson for the prompt service and communications! for the fuel pump recall and overdue transmission service. Thanks also to Mike Grasso and Rayon Thompson for the prompt service and communications! More

by mjhwpb Verified Customer Verified Customer

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Took TLX in for recall service. As always, Service Dept. was excellent in every way. Drop off was easy, loaner was ready and work done professionally. Upon pick-up, car was out fron As always, Service Dept. was excellent in every way. Drop off was easy, loaner was ready and work done professionally. Upon pick-up, car was out front ready. More

by roman479 Verified Customer Verified Customer

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Excellent service, excellent staff Will always bring my car there as they care about all they do car there as they care about all they do More

by mpetrillo12 Verified Customer Verified Customer

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No good at all if you want to have blood pressure up or blood sugar coming to that dealer in Pembroke pines blood sugar coming to that dealer in Pembroke pines More

by predelusmurat00 Verified Customer Verified Customer

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I brought my car in because of an intermittent clunk that the first tech wasn’t able to replicate and couldn’t find the issue so the Service Manager Jordan had his senior tech take a look and was able to fin the first tech wasn’t able to replicate and couldn’t find the issue so the Service Manager Jordan had his senior tech take a look and was able to find the problem. The service manager Jordan is extremely nice and was very patient with me and assured me if there was a problem that the tech he assigned would find it….Thank you Jordan for fixing my issue and now I’m clunk free. I would definitely recommend Acura because they actually listen to their customers complaints and try their best to resolve it. More

by Joceline Croicout Verified Customer Verified Customer

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I’m writing to express my deep frustration and disappointment with the level of service I’ve experienced over the past month and a half regarding my recall repair and other issues. For over 45 disappointment with the level of service I’ve experienced over the past month and a half regarding my recall repair and other issues. For over 45 days, I repeatedly requested a loaner vehicle to accommodate my daily activities while my car was being serviced. Despite speaking with my service representative multiple times per week and even escalating this to management, your team failed to secure a loaner vehicle within that time frame. This lack of coordination and communication has severely impacted my trust in your service operations. Ultimately, I was forced to take matters into my own hands and rely on Uber to manage my needs, which was extremely inconvenient. When I finally turned in my car, I requested the following: Fix the popping speaker issue (warranty service) Complete the seat sensor recall repair Perform a full car inspection When picking up my vehicle, I noticed several significant failures: I did not receive the car inspection report I specifically requested. Once I got home and tested the sound system (due to having my baby with me at pickup), I discovered the speaker issue was not resolved. It appears the only work completed was the recall repair. This experience has been nothing short of unacceptable. I should not have to return to the service center repeatedly to address the same problems, especially after making my needs exceptionally clear. This is not the level of service I expected from an Acura dealership, and it certainly makes me question my decision to purchase an Acura vehicle in the first place. At this point, I need the following resolutions to restore a minimum level of confidence: Confirm when the speaker issue and full car inspection will be properly resolved. Ensure clear, proactive communication moving forward, and provide status updates without me having to chase your team for answers. Explain why securing a loaner vehicle was not possible over such an extended timeline, as this indicates a severe operational issue that should be addressed. If these issues cannot be resolved promptly, I will have no choice but to escalate this matter further and reconsider any future relationship with Acura. I hope to hear back from you at your earliest convenience. More

by Junior Verified Customer Verified Customer

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Great service experience. Great communication. Everything done as scheduled and as expected. I service my 2 Acuras there and have been for many years Great communication. Everything done as scheduled and as expected. I service my 2 Acuras there and have been for many years More

by pmw19 Verified Customer Verified Customer

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Excellent service delivered again. On time completion with easy arrival and departure experience as always. On time completion with easy arrival and departure experience as always. More

by AT Verified Customer Verified Customer

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