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Jordan Brown
Jordan Brown at Johnson Family Chevrolet

Jordan Brown

Opertions Manager

Johnson Family Chevrolet

2533 Carrollton Pike
Woodlawn, VA 24381

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1 Review of Jordan Brown

March 25, 2025

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My last service visit was the fifth to resolve the same problem. And it remains unresolved More

by dw
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Apr 08, 2025

Johnson Family Chevrolet responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (276) 728-4800 to discuss your concerns, as your satisfaction is of utmost importance to us.

Apr 08, 2025

dw responded

One week ago I dropped our car for yet another attempt to correct a chronic problem. After a couple of days I was told they had narrowed down the problem to a bad OnStar antenna. I was told it would take a day or two get one and then it would have to be painted. Last Friday I was told the antenna was in the paint shop. Today we called for an update only to find out it is still in the paint shop. We have been inconvenienced having make transportation arrangements for what I consider an extraordinary number of times. Johnson has disappointed us and we will have to consider this yet unresolved issue before recommending the dealership

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