Jonathan Valdez | Page 25

Excellent Service Experience!! I had an amazing experience with Goodson Acura last week. I took my TL in for the airbag recall. The service advisor who took my appointment was Jon I had an amazing experience with Goodson Acura last week. I took my TL in for the airbag recall. The service advisor who took my appointment was Jonathan Valdez. He was very professional and assuring that my safety was the #1 priority. He set the expectation of what I could expect from the time I dropped off my car to the completion of service. Upon arrival of my appointment, Jonathan was not available, but Richard Furtch greeted me with a smile and proactively took action to get me in and out with my Enterprise rental. Again, Richard was assuring and advised me not to worry about anything. Although this was not my first experience at Goodson, I have always appreciated the professionalism of the service advisors and the friendliness of the all of the support staff. A few months back I had to take my car to Vandergriff Acura in Arlington and vowed never again take my car to that dealership because their staff was not customer focused, poor waiting area and their overall inability to communicate effectively (I was receiving numerous calls from their marketing department and thought the calls were a scam because they did not identify themselves). Once my car was ready, I received a call from Jonathan, and was provided a verbal explanation of service and was emailed details on future service needs. Everything was broken down and prioritized and I did not walk away feeling as though I was being hustled or the dealership being shady. Both Jonathan and Richard were delightful, approachable to ask questions and did not rush me at all. My needs were met to my satisfaction. Overall, my experience was 5 stars across the board. I will continue to have my car serviced at Goodson! More

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Best Service in the Metroplex Goodson Acura always takes care of me. I wouldn't take my vehicle any other dealership. I always feel welcome and the service is spot on. I recommend Goodson Acura always takes care of me. I wouldn't take my vehicle any other dealership. I always feel welcome and the service is spot on. I recommend Goodson over any other dealership when it comes to knowledge and customer relations. Service you can always count on. More

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recall Whether we were seeking information over the phone or in person, we received helpful, respectful service from the time we first learned of the airbag Whether we were seeking information over the phone or in person, we received helpful, respectful service from the time we first learned of the airbag recall until our car was ready. More

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Oil Change Experience I went in to get an oil change yesterday and Johnathon Valdez did a great job getting me all taken care of. I'll definitely be coming back. I went in to get an oil change yesterday and Johnathon Valdez did a great job getting me all taken care of. I'll definitely be coming back. More

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motivating,inspiring,uplifting The service department great as always, professional and informative, treat you like a customer and not just a number. Waiting area classy, comfortabl The service department great as always, professional and informative, treat you like a customer and not just a number. Waiting area classy, comfortable , and tech friendly. More

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"Experience" Jonathan in the service department was very helpful in working with my spouse in regard to the prices and services of the car. Good service as al Jonathan in the service department was very helpful in working with my spouse in regard to the prices and services of the car. Good service as always, thank you for all your help. More

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Mark Bagnall I brought my car into the dealer for service and Johnathan Valdez assisted me. I did not have an appointment and was still offered a loaner car. I t I brought my car into the dealer for service and Johnathan Valdez assisted me. I did not have an appointment and was still offered a loaner car. I told him that I didn't need one and he said they will take care of my issue right away. I really liked how Johnathan explained what the tech saw when he evaluated my issue and gave me his contact information if I had anything further. I will be sure to come back to Goodson Acura for my service needs and ask for Johnathan. He is great. Thanks, Mark More

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I had an issue but it was taken care of by Johnathan Valdez I initially came in for some service a couple of months ago but had some problems later that needed to be fixed since it wasn't done right the first t I initially came in for some service a couple of months ago but had some problems later that needed to be fixed since it wasn't done right the first time. The silver lining was Johnathan Valdez---he was my customer service guy a couple years ago and this time he again was able to get me out of my fix. He made sure I got a master technician to fix the work that wasn't done well the first time. Johnathan well above and beyond as much as he possibly could to ensure I was comfortable with the process. He is a model example for customer service everywhere. More

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Great customer service!! Johnathan is an incredible Service advisor. He stepped out the minute I arrived, greeted me with a smile, listened and portraited problem solving assu Johnathan is an incredible Service advisor. He stepped out the minute I arrived, greeted me with a smile, listened and portraited problem solving assurance. Johnathan, paid full attention to the car problems, offered great suggestions and explored all options available for minimizing costs while making sure the company still makes enough profit. Going a step further regarding clarifications, different opinions and service suggestions from a professional standpoint, Johnathan was able to arrange a meeting with the actual Mechanic who worked on my car. To sum-up, " Johnathan was a class act". More

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Great Services I bought new 2016 MDX at Goodson Acura and it's please to work with sale/ finance team. When it's time for oil change or schedule service, Johnathon I bought new 2016 MDX at Goodson Acura and it's please to work with sale/ finance team. When it's time for oil change or schedule service, Johnathon is the best; he is very pleasure to work with. He is on top of the schedule, progress and update throughout the service process. More

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