Jonathan Valdez | Page 25

In and out fast for a service Friendly and knowledgeable staff Fast turn around Waiting room you can actually get work done Price and description of the work was adequate T Friendly and knowledgeable staff Fast turn around Waiting room you can actually get work done Price and description of the work was adequate Thank you More

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oil change We are pleased with the service. Jonathan Valdez had a Great level of service; which also made the experience of servie a Goodson level of GREAT SE We are pleased with the service. Jonathan Valdez had a Great level of service; which also made the experience of servie a Goodson level of GREAT SERVICE! Smile. THANKS. More

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Service Dept They are prompt, professional and courteous. Highly recommend Goodson. And they are conveniently located in Dallas proper. Both the sales departmen They are prompt, professional and courteous. Highly recommend Goodson. And they are conveniently located in Dallas proper. Both the sales department and service department work hard to get the right result. More

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Excellent Service Experience!! I had an amazing experience with Goodson Acura last week. I took my TL in for the airbag recall. The service advisor who took my appointment was Jon I had an amazing experience with Goodson Acura last week. I took my TL in for the airbag recall. The service advisor who took my appointment was Jonathan Valdez. He was very professional and assuring that my safety was the #1 priority. He set the expectation of what I could expect from the time I dropped off my car to the completion of service. Upon arrival of my appointment, Jonathan was not available, but Richard Furtch greeted me with a smile and proactively took action to get me in and out with my Enterprise rental. Again, Richard was assuring and advised me not to worry about anything. Although this was not my first experience at Goodson, I have always appreciated the professionalism of the service advisors and the friendliness of the all of the support staff. A few months back I had to take my car to Vandergriff Acura in Arlington and vowed never again take my car to that dealership because their staff was not customer focused, poor waiting area and their overall inability to communicate effectively (I was receiving numerous calls from their marketing department and thought the calls were a scam because they did not identify themselves). Once my car was ready, I received a call from Jonathan, and was provided a verbal explanation of service and was emailed details on future service needs. Everything was broken down and prioritized and I did not walk away feeling as though I was being hustled or the dealership being shady. Both Jonathan and Richard were delightful, approachable to ask questions and did not rush me at all. My needs were met to my satisfaction. Overall, my experience was 5 stars across the board. I will continue to have my car serviced at Goodson! More

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Best Service in the Metroplex Goodson Acura always takes care of me. I wouldn't take my vehicle any other dealership. I always feel welcome and the service is spot on. I recommend Goodson Acura always takes care of me. I wouldn't take my vehicle any other dealership. I always feel welcome and the service is spot on. I recommend Goodson over any other dealership when it comes to knowledge and customer relations. Service you can always count on. More

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recall Whether we were seeking information over the phone or in person, we received helpful, respectful service from the time we first learned of the airbag Whether we were seeking information over the phone or in person, we received helpful, respectful service from the time we first learned of the airbag recall until our car was ready. More

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Oil Change Experience I went in to get an oil change yesterday and Johnathon Valdez did a great job getting me all taken care of. I'll definitely be coming back. I went in to get an oil change yesterday and Johnathon Valdez did a great job getting me all taken care of. I'll definitely be coming back. More

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motivating,inspiring,uplifting The service department great as always, professional and informative, treat you like a customer and not just a number. Waiting area classy, comfortabl The service department great as always, professional and informative, treat you like a customer and not just a number. Waiting area classy, comfortable , and tech friendly. More

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"Experience" Jonathan in the service department was very helpful in working with my spouse in regard to the prices and services of the car. Good service as al Jonathan in the service department was very helpful in working with my spouse in regard to the prices and services of the car. Good service as always, thank you for all your help. More

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Mark Bagnall I brought my car into the dealer for service and Johnathan Valdez assisted me. I did not have an appointment and was still offered a loaner car. I t I brought my car into the dealer for service and Johnathan Valdez assisted me. I did not have an appointment and was still offered a loaner car. I told him that I didn't need one and he said they will take care of my issue right away. I really liked how Johnathan explained what the tech saw when he evaluated my issue and gave me his contact information if I had anything further. I will be sure to come back to Goodson Acura for my service needs and ask for Johnathan. He is great. Thanks, Mark More

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