Jonathan Terrero
Jonathan Terrero at 495 Mazda
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Jonathan Terrero

Service Advisor

495 Mazda

720 Rogers St
Lowell, MA 01852

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4.8
783 Reviews

Dealership Experience

5 yrs, 10 mos

Industry Experience

15 yrs

Languages Spoken

Spanish Spanish

4.8

783 Reviews

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783 Reviews of Jonathan Terrero

March 22, 2025

Dealership Rating
Employee Rating

Customer service is responsive, but the mechanics try to upsell customers on service that is not needed. The dealership is not cheap and doesn’t value longstanding customers. More

by jandbgoodrich
Recommend Dealer
No

Other Employees Tagged: Paul Deziel

March 10, 2025

Dealership Rating
Employee Rating

I had my car in for a transmission replacement and they didn't reinstall the lower front splash guard. This was subsequently discovered by another Mazda dealer and I had to pay $235 to have it replaced. Th More

by DAVE.MATSUMURO
Recommend Dealer
Yes

Other Employees Tagged: Paul Deziel

February 26, 2025

Dealership Rating
Employee Rating

D I d E v e r t h I n g I a s k e d fo r More

by snjy8
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Paul Deziel, Rob Sullivan

February 26, 2025

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Employee Rating

Emily is friendly and welcoming as always and took care of the issue my car had. More

by rgildiaz21
Service Price Transparency
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Recommend Dealer
Yes

February 22, 2025

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This was a fantastic dealership experience. They were courteous, communicative, and even washed my vehicle before returning it to me! They were top notch More

by paulgsr97
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Recommend Dealer
Yes

Other Employees Tagged: Paul Deziel, Rob Sullivan , Natasha

February 22, 2025

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Good service people all the way round. Wish they gave the car a rinse. Maybe they don't do that in winter. All in all, satisfied. More

by mukuskahn
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Recommend Dealer
Yes

Other Employees Tagged: Paul Deziel, Rob Sullivan

February 13, 2025

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Always the best service from 495 Mazda! Very professional and friendly, do the video report and all. More

by Sergey
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Paul Deziel, Rob Sullivan , Natasha

February 06, 2025

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Every one is so nice and willing to help. I know I’m always in safe hands More

by Abu
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Paul Deziel, Rob Sullivan , Roberto

February 02, 2025

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Employee Rating

Top notch dealership. Go there exclusively for reg maintenance checks. Very comfortable waiting area Service always with the customer in mind. More

by CATHERINE.GHANDCHI
Service Price Transparency
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Recommend Dealer
Yes

February 01, 2025

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Employee Rating

Nice people, have had only good experiences with the service department, and recently with sales too. More

by CORY.NESSELBUSH
Recommend Dealer
Yes

Other Employees Tagged: Paul Deziel , David Aponte (5 stars)

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