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Jonathan Sparks
Refer Me
Jonathan Sparks
Service Advisor
Step One Buick GMC Cadillac Pensacola
5651 Pensacola Boulevard
Pensacola, FL 32505
4 Reviews
4 Reviews of Jonathan Sparks
February 23, 2025
I purchased my Buick in 2021 and I have it serviced at the dealership. Jessica has been excellent at getting me in and out because in retirement Pam and I are a one car family. Jessica did an excellent jo the dealership. Jessica has been excellent at getting me in and out because in retirement Pam and I are a one car family. Jessica did an excellent job just recently, Hat Tip to the mechanic and the shuttle drivers, John Henry and Noah. My Service Dog Jack loves the place. Scheduling was also excellent. Liam Holliday More
by consultingpbh
Other Employees Tagged: Jessica, John Henry, Noah...
November 15, 2022
Very poor experience with the service department and service manager. I brought my brand new truck in because the passenger side headlight was not working. Six hours later they claim there is damage to service manager. I brought my brand new truck in because the passenger side headlight was not working. Six hours later they claim there is damage to my truck and it has never been in any kind of accident and would not covered under warranty. I filed a police report claiming that they did this on site and this is an ongoing investigation. More
by Jason Henry
Other Employees Tagged: John Lassiter, Maureen Bierman
April 27, 2021
Contacted Mr Sparks for information regarding an ignition issue. He stated he would investigate. Have not heard from him. This isn't the 1st time, but it is the last. issue. He stated he would investigate. Have not heard from him. This isn't the 1st time, but it is the last. More
by nantom4244
September 10, 2020
I brought by Cadillac SUV in for service. I was told it had a broken bolt ... you would think a simply couple hours worth of work to remove the broken bolt stub and install a new bolt ... you would think h had a broken bolt ... you would think a simply couple hours worth of work to remove the broken bolt stub and install a new bolt ... you would think however I was charge $752 for a new part! Now being a retired engineer as well as a tool and dye maker, I know for a fact broken bolt removal is a relative easy process ... this was just greed and or lack of knowledge on the part of the dealership. Moreover, when I arrived to pick the vehicle up, they attempted to charge me more than quoted. After resolving that issue, I walked to the vehicle, only to find the leather seats as well as the fender and hood full of greasy hand prints. WHERE IS THE CADILLAC SERVICE!! Clearly not here. More
by Jay
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