Jonathan Pope

From the day I purchased by SUV from Don Davis Ford the customer service was EXCELLENT. Not so with Clay Cooley Ford. In dealing with Clay Cooley Ford for my oil change and full service (which I paid for customer service was EXCELLENT. Not so with Clay Cooley Ford. In dealing with Clay Cooley Ford for my oil change and full service (which I paid for when I purchased my SUV) I was met with "well, we can't do this or we can't do that". A week later when I called because my horn quit working properly and I needed to get it repaired because the state inspection needed to be done, I was told "we are backed up a week and a half before we can schedule getting your vehicle in" for the warranty work which I paid handsomely for! And once we agreed that I would set up a date today for two weeks from today to bring my vehicle for the "diagnosis", was told that the Diagnosis person would not be able to look at my car on that day! Finally, I told Jonathan Pope I would need to try to find another dealership willing to provide the service Don Davis Ford provided. I was not asking for anything more than I was provided by Don Davis Ford. It was quite a shock to find myself feeling like I had to beg for these things and still didn't get it. I hung up talking to Jonathan Pope and placed a call to another dealership who scheduled picking up my SUV the next morning, kept me informed of the status of my vehicle from the time it left my driveway until it was repaired and returned in one day! That is the service Clay Cooley Ford should have provided and Jonathan Pope should have provided. More

by QDMS001 Verified Customer Verified Customer

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Clay Cooley has destroyed this dealership and I will never come back. Get out of here. never come back. Get out of here. More

by pwisshopping Verified Customer Verified Customer

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I've been coming here for years and have never had a bad experience. They're the only dealership I trust. They keep me updated and always welcome you with a smile. experience. They're the only dealership I trust. They keep me updated and always welcome you with a smile. More

by FACUNDO.ADRIAN Verified Customer Verified Customer

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I was lied to numerous times along with that there was too much miscommunication. It was very unprofessional and along with that I feel there should've at least been a complementary cleaning of my car due too much miscommunication. It was very unprofessional and along with that I feel there should've at least been a complementary cleaning of my car due to the fact that it was sitting in the lot for a month. It became very dusty which was not appealing to see. Will not be returning. More

by Kinley Verified Customer Verified Customer

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Have always been pleased with the work done all the time. Will continue going there for service to my car. time. Will continue going there for service to my car. More

by aliuvasan76 Verified Customer Verified Customer

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Mr. Pope always polite and friendly. Very knowledgeable. Service is far better that Don Davis (Dodge). Go Clay Cooley Service is far better that Don Davis (Dodge). Go Clay Cooley More

by CWHORN49 Verified Customer Verified Customer

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Service was thorough and prompt. Everyone is very attentive to your needs and ready to answer your questions. Everyone is very attentive to your needs and ready to answer your questions. More

by ozmikeg Verified Customer Verified Customer

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Much better experience than Don Davis. Seamed like they were running the shop not the shop running them. Definitely will return besides the price jumped significantly. Seamed like they were running the shop not the shop running them. Definitely will return besides the price jumped significantly. More

by Egonzalezsr Verified Customer Verified Customer

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The turnaround time for service was WAY TOO LONG. Too many excuses why the work did not get done in a timely manner. Too many excuses why the work did not get done in a timely manner. More

by Bluebonnett Belle Verified Customer Verified Customer

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Very easy to work with and super knowledgable. Larry Hinton is top notch. My entire family has been using him for years. Larry Hinton is top notch. My entire family has been using him for years. More

by austin63 Verified Customer Verified Customer

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