Jonah Nelson

The list is too long to describe the short comings of this dealership… I’m not one to complain at all about anything but this place is beyond anything I’ve ever seen in customer service…. I dealt with ma this dealership… I’m not one to complain at all about anything but this place is beyond anything I’ve ever seen in customer service…. I dealt with many people ….. one person stuck out as a “ 10” his name is Reilly :) awesome guy works in Toyota “ care” otherwise I’m very upset with my buying experience and the damage that was done to my car while receiving northwest protection package…. 4 rear seats missed and back end completely missed on ceramic sealing ( during process deep gouge on my mirror and fender ) …..still have to paint a fender myself ( eating all costs) because I do not trust the resources of sublet services this dealership hires…..had mirror cover replaced due to deep scratch during clear bra installation …. Only having that fixed because it’s a replacement not refinished…… if I have it repainted it will come back more damage so I gotta eat this sadly$$$$$:(…… At first service guy very nice but blew me off twice when picking up my car just setting keys down and saying he can’t talk to me…… Also the car did not come with safe keys for gun safe accessories in armrest….My salesperson took days to get back to me saying she doesn’t know anything about keys which I researched and the Tundras come with safe keys …..So if you buy a car from this dealership it’s my opinion that you are automatically labeled as a nuisance and not cared for at all !!!!…. I laugh at this dealerships slogan “ no bull”. How about “no love for customers”. I’ve bought at least 12-15 cars new my entire life and enjoyed every experience!!! EVERY SINGLE ONE!!! But this is an absolute nightmare I’m so upset I’m just walking away from it all and going to get my car serviced at another dealership…… it’s not worth the stress level at this point but I still will pursue my keys being missing from the safe accessory…. I have no idea why I even wrote this because I guarantee the owner of this dealership does not care!!! I will always advise people away from buying from this dealership !!! Very sad stuff More

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I cannot say enough wonderful things about the service team at Wilsonville Toyota! Jonah and Norma are dream team advisors, and the technicians are exceptional! I experienced unfortunate and costly roden team at Wilsonville Toyota! Jonah and Norma are dream team advisors, and the technicians are exceptional! I experienced unfortunate and costly rodent engine damage on my 21' Camry Hybrid, twice in less than a month. I literally felt like I was the unluckiest person! Jonah immediately put my mind at ease, and took the time to educate me on how to prevent repeated damage. He took care of everything, literally. What a gift! The technician did a remarkable job! I am so grateful. Skillfully replaced a chewed engine cover, two harnesses, and the wires too. Super quality and clean work. Many thanks! I can't leave without mentioning Norma. What a rock star! Outstanding service every visit. Vincent is awesome too! I wish I could give 10 stars!! More

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