Jon Webster

Tyler, Jon, Shelby, and Mike all did a great job to make my experience awesome! Tyler, answered all my questions about leasing. Jon is the GOAT and got me all the numbers I needed! Shelby cleaned the truck my experience awesome! Tyler, answered all my questions about leasing. Jon is the GOAT and got me all the numbers I needed! Shelby cleaned the truck to perfection! Mike, walked me through all my leasing paperwork and made it easy! More

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Had a very smooth buying experience at Chapman Ford. John Hatziz our salesperson was very professional and knowledgeable. John Hatziz our salesperson was very professional and knowledgeable. More

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Tyler was a fantastic young man to work with. He understood cars and sales and handled our situation very professionally. He was willing to make a deal and not beat around the bush about the sale He understood cars and sales and handled our situation very professionally. He was willing to make a deal and not beat around the bush about the sale. I’d definitely recommend Tyler to my friends and family! More

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The customer service was the best and would return to purchase another vehicle. Great staff purchase another vehicle. Great staff More

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Tyler is fantastic and the whole team is amazing. Very fun experience which you do not get with a lot of car buying experiences. Very fun experience which you do not get with a lot of car buying experiences. More

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Great truck. Good people. Made it simple and easy. I'll definitely deal with them again! Good people. Made it simple and easy. I'll definitely deal with them again! More

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Jon Webster. ..Thank you..thank you ..thank you for the wonderful service you gave us right from the first moment we met you. When we first met on the phone, we k ..Thank you..thank you ..thank you for the wonderful service you gave us right from the first moment we met you. When we first met on the phone, we knew we would strike a deal. We got there 7:10 pm..left 7:30 pm and you kept your word saving us the truck til the title came in....2 weeks later. Then, because my husband had a medical emergency (stroke), you had 2 wonderful gentleman, drop it off to us in NJ. I cannot say enough about everyone we dealt with in your dealership. There will always be a "story" behind this beautiful truck. Thanks again. And Mike, the finance person was no pressure...just got the job done. Thanks again for your kindness....our "NJ" family! More

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Great dealership! !! Tyler went above and beyond to answer all my questions and even made me a personalized video of the truck I was interested in so I could get a good !! Tyler went above and beyond to answer all my questions and even made me a personalized video of the truck I was interested in so I could get a good idea of everything it had in it before I drove the two 2 hours to their dealership. Once we got there the warm welcome we got from Tyler was like none we’ve seen from the other dealerships we visited. When Jon came out to meet us, he also made us feel very welcome and they both were willing to do whatever they could to gain our business. We now finally feel like we have found the perfect dealership that we will definitely be going back to whenever we are in the market for another new vehicle. More

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Knowledge. Helpful. Understanding. I had a terrible experience at another dealership, and Tyler stepped in to provide clarity and direction. He provided insig Helpful. Understanding. I had a terrible experience at another dealership, and Tyler stepped in to provide clarity and direction. He provided insight to the process while being transparent with pricing and other factors. I HIGHLY recommend Tyler and Chapman Ford Lancaster. This will be my first stop in all future vehicles needs! More

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5 STAR EXCELLENT CUSTOMER EXPERIENCE! I saw the exact used car I wanted online from my home in Florida and received immediate contact from Ryan with tons of additional information and vi I saw the exact used car I wanted online from my home in Florida and received immediate contact from Ryan with tons of additional information and videos. A quick and satisfying negotiation led me to fly up to complete my purchase! I was greeted upon arrival like an old friend and took a test drive. Exactly as described! My sales rep, Anthony, was extremely knowledgeable about the vehicle and guided me through the sales process beautifully! Jared in finance made the paperwork amazingly smooth and quick! I arranged to have the car transported back to Florida and the GM, Jason, could not have been more helpful throughout the entire purchase transaction. The facility was beautiful and ll staff were kind, friendly, and sympathetic to my having to get back to Harrisburg to catch a flight back to FL! I cannot say enough good things about this dealership and the amazing staff! I was treated like a bought a new $150K vehicle, not my $16K used car! Kudos to General Manager Jason Mummau's leadership for creating a confidence inspiring and caring environment and staffing with professionals who are product and process knowledgeable, kind, courteous, and professional! If you would like to purchase a vehicle from a dealership with INTEGRITY, go to Chapman Ford in Lancaster!! It was TOTALLY WORTH MY TRAVEL TIME AND EXPENSE TO BUY FROM CHAPMAN!! More

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