Jon Rydings

Service was professional, efficient, and they kept me updated throughout the process. Jake and Cindy are great! updated throughout the process. Jake and Cindy are great! More

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Great service very professional dealership Very accommodating service department vechicle was finished when promised Thank you accommodating service department vechicle was finished when promised Thank you More

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Service Manager took me without an appointment. Service desk very courteous, helpful. Service desk called me several times to keep me informed about repairs. Mechanic very patient: explained in Service desk very courteous, helpful. Service desk called me several times to keep me informed about repairs. Mechanic very patient: explained in detail all repairs performed. More

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This is my response to my Yelp review on July 7th regarding Herb Chambers Ford of Braintree. I do not know the reason my inquiries on issues with my car or customer service was not being heard befo regarding Herb Chambers Ford of Braintree. I do not know the reason my inquiries on issues with my car or customer service was not being heard before. Until the GM Scott Lewis, Service Mgr Jon Rydings and in the end Jack Nguyen, Service Advisor who took my car in Friday for the service. Now everything is perfect. You understand that things will never stay the same as before. It will change. When it seemed like I was hitting a brick wall I could not understand how it could be like this and started to lose faith. When I started dealing with Scott it started to change and we got some things done. I still had an issue and I could understand why they were questioning because they repaired parts when they first got the Explorer in well before I looked at it. They could have been hard nosed but Scott got hold of Jon and they worked on my car a couple of times until Friday when I drove out of Chambers Ford Braintree with the Explorer in perfect condition. There is only one way that I can describe what happened with my experience that I wrote about on July 7th. The New England Patriots went through the 2007 season undefeated. They were the best of the best. Until they lost the Super Bowl. One glitch to a perfect season. Well, Herb Chambers Ford Braintree unfortunately had that glitch with me. Then they stuck with it and made everything right. Thank you for proving to me that YOU are as good as you were when I bought my other Explorer from you. I have no problem letting anyone know or direct them to Chamber Ford Braintree. I don’t know if I should say this here. But what the heck. There is one small issue with my Explorer and I want to let people know where my car came from. I have a plate holder from Chambers Boston. Any chance of getting one from Chambers Braintree? More

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I always get good service when I bring my 2012 Focus here, and the service center staff are pleasant and easy to work with. They even got Ford to cover the replacement part needed! 🙂 here, and the service center staff are pleasant and easy to work with. They even got Ford to cover the replacement part needed! 🙂 More

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