Jon Phan

Ken Phan the car salesman was friendly and professional. He could have told us about the car key being broken and didn’t come in a pair until we signed. 💯 old school car dealership style, I worked at many He could have told us about the car key being broken and didn’t come in a pair until we signed. 💯 old school car dealership style, I worked at many I know the drill. These guys take it to another level. Few words to explain their comportment: disgust, annoyance, arrogance, and indignation. The finance manager was so arrogant and dismissive for no reason. The deal was easy and simple it took less than two hours. They tried to sneak in upsells and were unsuccessful maybe that’s what upset them. Ken Phan, the car salesman, was friendly and professional, but he didn’t mention the broken car key or the fact that it didn’t come in a pair until after we signed—classic old-school dealership tactics. Having worked at several dealerships myself, I know the drill, but this experience was on another level. The staff’s attitude can be summed up in a few words: disgust, annoyance, arrogance, and indignation. The finance manager, in particular, was arrogant and dismissive for no reason. Although the deal was quick and simple, taking less than two hours, they tried to sneak in upsells but were unsuccessful—maybe that’s what upset them. They seemed to assume that since the car was a great deal, I should just do whatever they said. After lowballing me, they reluctantly knocked off $300 to fix a dent, but that amount ended up going toward new keys, and I still have to pay for the dent myself. As they say, the house always wins. More

by yasnadi Verified Customer Verified Customer

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Javier did a great job answering my questions and returning my calls - and keeping me updated while my car was in service. He made the insurance claim easy and was so prompt helping me get a ride returning my calls - and keeping me updated while my car was in service. He made the insurance claim easy and was so prompt helping me get a ride and set up the loaner that I was able to get back to work in less than an hour. He did as he said - and I got my car back like new. Thank you More

by zzyzrr Verified Customer Verified Customer

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Titan provided very nice and efficient service for me! Very satisfied and will definitely choose Audi West Covina next time Very satisfied and will definitely choose Audi West Covina next time More

by JOAN.HSU1110 Verified Customer Verified Customer

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David Was the best. He communicated with me the whole way. The work was done in a professional manner and actually came in cheaper than the quote. The loaner car proce He communicated with me the whole way. The work was done in a professional manner and actually came in cheaper than the quote. The loaner car process was simple and easy and I felt taken care of the whole time. A+++++ More

by RSCHULTZ2 Verified Customer Verified Customer

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it was a pleasure. thank you for all your help. your team is very knowledgeable thank you for all your help. your team is very knowledgeable More

by ONTARIO1 Verified Customer Verified Customer

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Amazing experience with Will and Ken. Coming from someone who works in the industry the process was quick and simple. This is what we strive for in this business. Coming from someone who works in the industry the process was quick and simple. This is what we strive for in this business. More

by westonwilliams Verified Customer Verified Customer

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It's wonderful experience for purchasing a used car in Audi West Covina. The salesperson was very personable and helpful. Audi West Covina. The salesperson was very personable and helpful. More

by CJACKTUFF Verified Customer Verified Customer

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Very satisfied with their service from start to finish. Happy for the inspection video as well. Thank you Javier Salcido. Happy for the inspection video as well. Thank you Javier Salcido. More

by MUNIZVAAM Verified Customer Verified Customer

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Best dealer in the world here in cali i think it’s the best experience best experience More

by NOEALEXPG Verified Customer Verified Customer

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The service was awesome, people over there is super helpful and kind. I had a really good experience helpful and kind. I had a really good experience More

by C_AMIANDREW Verified Customer Verified Customer

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