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Jon Novak
Jon Novak at Phillips Chrysler Jeep Dodge Ram
Refer Me

Jon Novak

BDC/Internet Manager

Phillips Chrysler Jeep Dodge Ram

3440 S Pine Ave
Ocala, FL 34471

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4.4
63 Reviews

Dealership Experience

10 yrs, 5 mos

Industry Experience

10 yrs, 5 mos

Specialties & Trainings

Ram Expert

Commercial Sales Certified

4.4

63 Reviews

Write a Review

63 Reviews of Jon Novak

November 03, 2024

Dealership Rating
Employee Rating

Charge me for warranty work. Did work without my approval. This. Dealership sucks and I'll never Go there again. More

by MONTANACOOL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: John Cherry, Dale Coleman, Lou Deleo, Don Wulff, Henry Cherry

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Nov 07, 2024

Phillips Chrysler Jeep Dodge Ram responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Gary Winkler Service Manager (352) 732-7577 ext 107

October 31, 2024

Dealership Rating
Employee Rating

In and out for an oil change and tire rotation and watched a Marvel Movie. More

by rcramm76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Laura Batten, Brandon White

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Oct 31, 2024

Phillips Chrysler Jeep Dodge Ram responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Gary Winkler Service Manager (352) 732-7577 ext 107

October 08, 2024

Dealership Rating
Employee Rating

This is a great dealership to buy your Dodge Chrysler Jeep vehicle. They are always fair and treat you with respect. The sales staff is very knowledgeable of all of their vehicles as I put them to the te More

by KARIWORLD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Cherry, Dale Coleman, Lou Deleo, Joe Washburn, Kevin Roberts, Sonny Wallace, Don Wulff, Henry Cherry

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Oct 08, 2024

Phillips Chrysler Jeep Dodge Ram responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Phillips Chrysler Jeep Dodge Ram to be a positive one. Please don't hesitate to reach out if you need anything else. Gary Winkler Service Manager (352) 732-7577 ext 107

October 06, 2024

Dealership Rating
Employee Rating

I have purchased several vehicles from Chrysler Jeep dodge ram and they always treat me like the most important guest when I come in for service More

by JIMGOGUEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Cherry, Brian Baker, Don Wulff, Michael Stickley

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Oct 07, 2024

Phillips Chrysler Jeep Dodge Ram responded

Thank you for choosing Phillips Chrysler Jeep Dodge Ram. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Gary Winkler Service Manager (352) 732-7577 ext 107

September 29, 2024

Dealership Rating
Employee Rating

Sold me a truck and torc converter went out and trans mission still making jumps. Poor service got the run around till the 3 of 3 went out. Then wanted me to pay for taking it to gmc which I was told to More

by dustinmcduffey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: John Cherry, Brian Baker, Dale Coleman, Lou Deleo, Kevin Roberts, Don Wulff, Henry Cherry , Whole service team sucks!

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Oct 01, 2024

Phillips Chrysler Jeep Dodge Ram responded

Dustin, Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Gary Winkler Service Manager (352) 732-7577 ext 107

September 19, 2024

Dealership Rating
Employee Rating

Great service great people all attentive and friendly couldn’t ask for a better experience than I had. More

by CENTRALFL1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Cherry, Henry Cherry

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Sep 19, 2024

Phillips Chrysler Jeep Dodge Ram responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Gary Winkler Service Manager (352) 732-7577 ext 107

September 18, 2024

Dealership Rating
Employee Rating

Treated like family can't say enough about the team at Phillip purchase all my vehicles from phillips More

by RBOWERSO329
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: John Cherry, Brian Baker, Dale Coleman

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Sep 19, 2024

Phillips Chrysler Jeep Dodge Ram responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Management at Phillips Chrysler Jeep Dodge Ram sales@phillipschrysler.com

September 06, 2024

Dealership Rating
Employee Rating

I always get great service from Philips. They always treat me with top priority like no one else matters More

by JIMGOGUEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Cherry, Brian Baker, Dale Coleman, Sonny Wallace, Don Wulff, Thomas Bivins, Jessica Stevenson, Susanna Vann-Parrott, Michael Stickley

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Sep 06, 2024

Phillips Chrysler Jeep Dodge Ram responded

Thank you, Jim, for sharing your thoughts about your experience with Phillips Chrysler Jeep Dodge Ram. We appreciate your business and hope to see you again soon! Gary Winkler Service Manager (352) 732-7577 ext 107

August 14, 2024

Dealership Rating
Employee Rating

Met all my expectations Will continue to come back in the future as I have in the past More

by krispy440
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kevin Roberts, Don Wulff , Ken Wright

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Aug 14, 2024

Phillips Chrysler Jeep Dodge Ram responded

Krispy, Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Phillips Chrysler Jeep Dodge Ram are glad to have you as a customer. Management at Phillips Chrysler Jeep Dodge Ram sales@phillipschrysler.com

August 01, 2024

Dealership Rating
Employee Rating

They have been guessing trying to figure out what is wrong with my vehicle at my expense. $3,000 later and it still is not fixed going back again Friday to see what they're going to do about this. All I More

by DICEDBI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: John Cherry, Dale Coleman, Lou Deleo, Don Wulff, Henry Cherry

Report | Print
Aug 05, 2024

Phillips Chrysler Jeep Dodge Ram responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Gary Winkler Service Manager (352) 732-7577 ext 107

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