Jon Matewski

Misled and Ignored – 2023 Silverado Duramax Nightmare from Day One I bought a 2023 Chevrolet Silverado 1500 High Country Duramax from Tim’s Truck Capital exactly 20 days ago, and I’ve only had it in m from Day One I bought a 2023 Chevrolet Silverado 1500 High Country Duramax from Tim’s Truck Capital exactly 20 days ago, and I’ve only had it in my possession for 2 days total. The dealership has had the truck ever since. Shortly after buying it, I was told the engine needed to be replaced. After more than a week and a half of waiting, that diagnosis changed - I was then told it was a DPF (Diesel Particulate Filter) issue instead. As of today, the dealership still has the truck, and I have no way of knowing whether the issue has actually been fixed. The biggest problem isn’t just the mechanical failure - it’s the complete lack of communication. I’ve had to call them over and over to get even the most basic updates, because nobody ever reaches out proactively. At first, I declined a loaner because I was told I’d have to drive an hour each way to pick one up - which made no sense when I was already down a vehicle. It took them nearly two full weeks before they finally arranged to deliver a loaner to me, leaving me without transportation for most of that time. To make matters worse, I later discovered that I’d been misled about the truck’s towing capacity. I was told it would be a major upgrade from my previous truck, but after reviewing the specs, it tows almost exactly the same. After going through a trade, financing, and now weeks without the truck I purchased, I’ve gained absolutely nothing but frustration. I haven’t even made my first payment yet, and I already regret this purchase. Between the misinformation, lack of communication, and being without my vehicle for nearly the entire time I’ve owned it, this has been one of the most disappointing dealership experiences I’ve ever had. If you’re considering buying from Tim’s Truck Capital, be cautious. Get every claim about towing or performance in writing, and don’t expect much communication or accountability once they have your money. More

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Just a fast painless transaction. No xx ..I went there to buy a truck it happened within a few hours from looking at a truck to my trade in to the paperwork .Top dollar on my trade .T No xx ..I went there to buy a truck it happened within a few hours from looking at a truck to my trade in to the paperwork .Top dollar on my trade .This is the third time I have bought a vehicle from them and each time is the same. I'm sure all the salesman are the same professional wise but Nate Coriaty has always made the truck buying process stress free ... highly recommend Tims Truck Capitol...thank you ! More

by drem312 Verified Customer Verified Customer

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Was a great experience buying a truck from them, it was my first truck buying experience and they treated me very well and I had a issue with the truck a couple days after purchasing it and they took it ri my first truck buying experience and they treated me very well and I had a issue with the truck a couple days after purchasing it and they took it right back and fixed it for me and gave a me loaner vehicle as I waited. More

by byronpaquin11 Verified Customer Verified Customer

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Super helpful and fair, everyone here helped me buy the car of my dreams for an affordable price car of my dreams for an affordable price More

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They were great they helped me pick out a car that would work for me @ a price I could afford. work for me @ a price I could afford. More

by 2maus Verified Customer Verified Customer

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Addressed my issues Friendly, helpful, kind, went the extra mile on my concerns All around helpful extra mile on my concerns All around helpful More

by jrljm Verified Customer Verified Customer

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Very friendly crew will absolutely buy another vehicle from them. Thank you for a great experience!! from them. Thank you for a great experience!! More

by sfont1962 Verified Customer Verified Customer

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Perfect got me my dream truck which I thought wasn't possible for a few years but theses guys found it everything I was looking for plus more my family and I love the truck possible for a few years but theses guys found it everything I was looking for plus more my family and I love the truck More

by a.jeffrey4242 Verified Customer Verified Customer

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I was very pleased to have done business with Tim's Truck Capital once again . I would highly recommend them Truck Capital once again . I would highly recommend them More

by lenmarie55 Verified Customer Verified Customer

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Outstanding job of helping me get into a newer vehicle, it was quick and painless it was quick and painless More

by lenmarie55 Verified Customer Verified Customer

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